Travel Insurance Reviews

Worst company with the worst business practice. A lot of other companies covered for the Covid 19 but not 1cover. Spent months trying to contact them. Stay away from this company

Supplied medical histpory, you doubled cost for a condition the MOH does't even acknowledge with a medical code - outrageous!

Purchased a ticket for the family on August 2019. We were able to fly on January 2020 but couldn't use our return ticket via Hong Kong on February 2020 due to travel ban related to Covid-19 so we purchased another ticket via South Korea. The airline returned a portion of our unused ticket and 1Cover approved our claim for the new ticket which is about NZ$3000.

We purchased a fully comprehensive policy in October 2019 for a 5 week trip in Europe in March 2020. The trip was booked and paid for in advance hotel bookings were non cancellation deals, flights, train tickets, tourist attractions etc to the value of $15'000. A pandemic clause to be found on page 68 allowed this company the ability to take the premium, provide no cover and walk away with no moral compass or consequence.

Easy and fast and cared enough to include well wishes for the person who was unable to travel due to medical reasons.

Easy to purchase, always buy as soon as I make my plans! Touch wood no issues to claim for!!

I contacted them multiple times prior to my trip and they completely ignored my messages. I will be finding another provider for my next trip, as I cannot trust a provider who ignores their customers leaving them out of pocket. Really despicable company - shop elsewhere.

Was easy to update my policy, but might be good if it was clearer that extra packages were required for winter sports and the like...I didn't discover that till a few days before I left the country.....

Absolutely no customer service. Purchased a policy September last year for travel in June which now looks very doubtful.
Emailed 1Cover 10 days ago and have followed it up twice to see if they will allow the dates to be changed or refund less the cancellation of travel portion of the premium. I sold travel insurance for close on 40 years and either of these options were both possible but it appears not with 1Cover. Take your money and forget you.
1Cover website says airlines, hotels, tour operators, cruise companies are all doing their bit by waiving fees and/or making refunds. Legally they don’t have to but they obviously have a moral compass.
Not so my insurance company

We paid $ 600+ for our coverage for a trip to Peru. The travel company cancelled the trip due to the danger of Covid-19 (very low in at the moment in all countries we travel through!!) and now we do not have cover, even while we got the insurance way before the outbreak. Now we loose the premium (paid for no cover), extra booked excursions cancellation fees and the cost of our air tickets. A total of US$ 3000. THANKS VERY MUCH 1 COVER.
We always had you as insurer for our travels, but bthis is obviously the last time. It is a pure rip-off.
I can nderstand you have no cover if a outbreak has occurred, but not if there is nothing on.

1 cover have a broad policy that they wouldnt cover events in the media or pandemic/epidemic. We booked our travel cover way before corona had even started to become an issue. World Nomads would have covered us in this instance so probably consider them in future.

Poor support and customer service during this tough time. I purchased a comprehensive policy with additional cruise cover at the end of 2019 for a cruise holiday at the end of April 2020.

As you well know, all travel and cruises were cancelled around early March and 1Cover (quite fairly) would not cover any claims related to a pandemic. I was able to recover full refunds from all airlines and the cruise line myself easily, however when it came to cancelling the insurance policy for this now non-existent holiday 1Cover refused.

Their contact center was impossible to reach after multiple attempts over weeks and a few emails, nor did they offer to refund the policy for travel that had been cancelled outside of my control, almost 2 months before the trip was even scheduled.

I originally chose 1Cover as they had the most competitively priced policy available, but I would suggest you avoid them and pay the premium for a policy with another company in order to avoid being robbed by them in the future.