1Cover Travel Insurance Reviews

Insurance You Can Count On, 1Cover Direct Insurance Group Was Founded In 2003. This experience has allowed them to establish a team of travel insurance experts and are proud to say they have provided cover to over 1 Million customers. Policies are available to all ages. Dependants travel for free under 21 years of age. 24/7 emergency assistance. Underwritten by HDI Global Specialty SE - New Zealand.

Overall rating 8.6/10

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8.6/10
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Value for Money

8.6/10
8.6/10
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Excellent

| | 0 comment Reviewed by Matthew and Sophie Thomas/Parker on 22 May 2023, 16:03 PM

To be honest I was completely blown away by how good these guys were to deal with and how the got my ... Read more

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Generous Claim Assessment

| | 0 comment Reviewed by Chris Manford on 22 May 2023, 16:00 PM

After our flight was cancelled we claimed expenses until rescheduled flight departed. 1Cover had a si... Read more

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Wonderful customer service

| | 0 comment Reviewed by Elizabeth Beatty on 22 May 2023, 16:00 PM

The service was great. Fast and clear communication and very professional. Shout out to Libby who was... Read more

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Very disappointed with my experience with 1cover

| | 2 comments Reviewed by malcolm on 14 March 2023, 16:10 PM

I travel often and the travel company I usually use was done through my previous employment and the o... Read more

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Fast refund for cancellation.

| | 0 comment Reviewed by Leland on 14 March 2023, 16:09 PM

Things changed and we needed to cancel our policy and we were given a full refund. Bonnie on customer... Read more

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Cancelled Covid Credit

| | 0 comment Reviewed by Iain on 29 September 2022, 18:03 PM

Overseas trip to Europe was cancelled due to Covid - 1Cover kindly provided a credit note which was e... Read more

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good service

| | 1 comment Reviewed by Jenny on 18 May 2021, 13:07 PM

The request for accountability was simple to follow, and our claim was efficiently sorted for us. It... Read more

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Smooth experience

| | 0 comment Reviewed by Sandeep Sharma on 17 March 2021, 05:05 AM

I took the Domestic travel insurance cover (within NZ) and process to get the cover was very easy and... Read more

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Claim because of untimely death of travelling companion

| | 0 comment Reviewed by Raymond James on 17 March 2021, 05:03 AM

Claim took a very long time. It was terribly frustrating not to be able to talk to a real person !!<... Read more

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Wonderful, supportive and very reassuring

| | 0 comment Reviewed by Sean on 17 March 2021, 05:03 AM

All the representatives of 1Cover that have provided assistance and support with my situation and cla... Read more

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check Verified Review Rene McLean was invited by 1Cover to write this review.

Always use 1 Cover when travelling

| | 0 comment Reviewed by Rene McLean on 17 March 2021, 05:03 AM

Easy to use, good pricing and was good to deal with a claim. Why wouldn't you get 1 cover?! Read more

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check Verified Review Rene McLean was invited by 1Cover to write this review.
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No past problems with claims. etc.

| | 0 comment Reviewed by Dennis Smith on 17 March 2021, 05:02 AM

I have no complaints re service, having used 1COVER comprehensive insurance regularly over the last 7... Read more

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1Cover FAQ

How many people can I include in my policy?

The more the merrier right? 1Cover insures groups of up to 25. That means more fun for less hassle.

Am I covered if I go on a cruise?

Yes, whether you’re boarding a cruiseliner that travels the open ocean or cruising along the rivers of Europe, 1Cover's Cruise Pack add-on provides you with cover from ship to shore. If you're cruising for more than 2 days you must select the add-on and pay the additional premium to be covered.

Am I covered for skiing and for my equipment?

Yes if you purchase their Ski Pack add on. 1Cover will cover $1,500 worth of skiing equipment. Dare devils can even ski off piste (within resort boundaries).

Can I pay to reduce or cancel my excess?

Yes if you pay an additional premium when you purchase your policy.

What additional extras are there?

Along with comprehensive cover for your electronics and personal belongings, additional cover can be purchased for specified items up to a total amount of $5,000.

Am I covered if my tour company collapses?

1Cover doesn’t provide protection from insolvency.

I’m not a New Zealand resident- can I buy cover?

Sure! Just head over to their visitors travel insurance policy. So long as your trip is within NZ you will be eligible for unlimited medical cover.

What size moped or motorbike am I covered to ride overseas?

1Cover will cover you for any engine size you ride as long as you’re insured to do so in NZ. Just make sure you get your International Drivers Permit (IDP) before you leave!

How long is their single trip cover for?

<

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with 1Cover for up to a year. Just give them a call!

Do they cover for my rental vehicle excess?

Yes, for up to $5000. Cover includes sedans, hatchbacks, station-wagon, four wheel drives, mini bus or campervan/motorhome that does not exceed 4.5 tonne.

Who underwrites them?

1Cover ® is a registered trademark of 1Cover Pty Limited. 1Cover NZ Ltd, Company No. 1588084, FSP472306 (a NZ company) arranges this insurance as an Appointed Representative of Coffre-Fort Pty Ltd, ABN 66 125 358 518, AFS Licence No. 472457. This insurance is underwritten by certain underwriters at Lloyd’s.

Where are they based?

Auckland

What is the cooling off period?

14 days

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