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1Cover Travel Insurance Reviews

Insurance You Can Count On, 1Cover Direct Insurance Group Was Founded In 2003. This experience has allowed them to establish a team of travel insurance experts and are proud to say they have provided cover to over 1 Million customers. Policies are available to all ages. Dependants travel for free under 21 years of age. 24/7 emergency assistance. Underwritten by certain underwriters at Lloyds.

Overall rating 8.7/10

Claims Experience

8.0/10
8.0/10

Customer Experience

8.7/10
8.7/10

Value for Money

8.7/10
8.7/10
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Great to know we are covered again

Review by Bridget Gail Palmer | 19 November 2018, 13:58 PM | 0 comment

Thankfully I didn't need to make a claim, but service, value for money and ease of use, exception... Read more

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Verified Review Bridget Gail Palmer was invited by 1Cover to write this review.

Very fast and easy to use

Review by Roddy West | 19 November 2018, 12:38 PM | 0 comment

Fast had typing error on policy (my fault) rang customer service very friendly and resolved issue str... Read more

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Awsome company to deal with

Review by Ann Cole | 19 November 2018, 12:37 PM | 0 comment

I am fortunate in that I have never had to lodge a claim but have taken travel insurance out with 1Co... Read more

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Verified Review Ann Cole was invited by 1Cover to write this review.

Really great price compared to others. Especially c...

Review by Gaylene Spencer | 19 November 2018, 12:37 PM | 0 comment

We would definately use again. Very happy and great communication.
Very easy to organise online.<... Read more

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Good and Bad

Review by Greta Codyre | 19 November 2018, 12:37 PM | 0 comment

Great customer service after speaking with a representative (Aaron) about renewing my insurance who t... Read more

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Verified Review Greta Codyre was invited by 1Cover to write this review.

Easy to use.

Review by Stephen Connick | 19 November 2018, 12:37 PM | 0 comment

Fortunately we never had to claim, so we can't really comment except to say that 1 cover is easy ... Read more

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Verified Review Stephen Connick was invited by 1Cover to write this review.

Easy to deal with,no hassles

Review by Robyn Randle | 19 November 2018, 12:36 PM | 0 comment

I heard about 1 cover Travel insurance through our daughter, she said they are the best, so the very ... Read more

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Would my scores have been so high if I hadn't m...

Review by Nicola Wood | 19 November 2018, 12:36 PM | 0 comment

Probably not, because buying the insurance was online and simple, but not involving much customer ser... Read more

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Verified Review Nicola Wood was invited by 1Cover to write this review.

Insurance for travel

Review by Judith Mckenzie | 15 November 2018, 11:41 AM | 0 comment

We had a fantastic easy experience where the operator was very knowledgeable and helpful. We felt we ... Read more

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Verified Review Judith Mckenzie was invited by 1Cover to write this review.

Brilliant.

Review by Virginia Wilson | 15 November 2018, 11:40 AM | 0 comment

1Cover staff their attention and and care was second to none. I would and have recommended them many ... Read more

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Highly recommend 1 Cover for everyone traveling ove...

Review by Terrence Bruning | 15 November 2018, 11:40 AM | 0 comment

Submitted a claim at 9am had confirmation that it was accepted at 2pm the same day, hard to get bette... Read more

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Verified Review Terrence Bruning was invited by 1Cover to write this review.

Awesome Experience with 1Cover

Review by Srivatsa Viswanatha | 14 November 2018, 12:44 PM | 0 comment

I was really happy with their service. Had taken domestic insurance for rental car excess. I had to r... Read more

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Verified Review Srivatsa Viswanatha was invited by 1Cover to write this review.
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1Cover FAQ's

How many people can I include in my policy?

The more the merrier right? 1Cover insures groups of up to 25. That means more fun for less hassle.

Am I covered if I go on a cruise?

Yes, whether you’re boarding a cruiseliner that travels the open ocean or cruising along the rivers of Europe, 1Cover's Cruise Pack add-on provides you with cover from ship to shore. If you're cruising for more than 2 days you must select the add-on and pay the additional premium to be covered.

Am I covered for skiing and for my equipment?

Yes if you purchase their Ski Pack add on. 1Cover will cover $1,500 worth of skiing equipment. Dare devils can even ski off piste (within resort boundaries).

Are kids covered for free?

Yes, that’s right, kids will be covered at no added cost! Dependent children and grandchildren are included for free as long as they are under 21 years of age and not in full time employment .

Can I pay to reduce or cancel my excess?

Yes if you pay an additional premium when you purchase your policy.

What additional extras are there?

Along with comprehensive cover for your electronics and personal belongings, additional cover can be purchased for specified items up to a total amount of $5,000.

Am I covered if my tour company collapses?

1Cover doesn’t provide protection from insolvency.

I’m not a New Zealand resident- can I buy cover?

Sure! Just head over to their visitors travel insurance policy. So long as your trip is within NZ you will be eligible for unlimited medical cover.

What size moped or motorbike am I covered to ride overseas?

1Cover will cover you for any engine size you ride as long as you’re insured to do so in NZ. Just make sure you get your International Drivers Permit (IDP) before you leave!

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with 1Cover for up to a year. Just give them a call!

Do they cover for my rental vehicle excess?

Yes, for up to $5000. Cover includes sedans, hatchbacks, station-wagon, four wheel drives, mini bus or campervan/motorhome that does not exceed 4.5 tonne.

Who underwrites them?

1Cover ® is a registered trademark of 1Cover Pty Limited. 1Cover NZ Ltd, Company No. 1588084, FSP472306 (a NZ company) arranges this insurance as an Appointed Representative of Coffre-Fort Pty Ltd, ABN 66 125 358 518, AFS Licence No. 472457. This insurance is underwritten by certain underwriters at Lloyd’s.

Where are they based?

Auckland

What is the cooling off period?

14 days

FOUR FAST FACTS

No age limit
Under 65
90 days
$750 per item limit
or
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