1Cover Travel Insurance Reviews

Great service, fast service and very ready to deal with. I would highly recommend this service. The price was also great value.

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I took out travel insurance for a trip to USA. When my plans had to change at short notice, due to the serious illness of my mother in the USA, I was told that none of the additional charges for changing my travel would be covered because my mother didn't reside in NZ. Pointless, really.

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The start of the claim process is the worst bit. I was in hospital and the doctor said I needed this operation. I got 1Cover on the phone and they went through the process, but they tell you they are going to get your medical records from your GP and let you know. That's when you hit panic mode! Thinking did I tell them everything, did I miss something, what if they don't approve this, what will i do. Quite stressful actually. Fortunately they got on to it quickly and had my approval in a short time, from there on everything went very smoothly and I was extremely relieved to have 1Cover! I will certainly use them next time.

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Injured myself skiing and the insurance cover came through super quick, the team were friendly through the whole ordeal

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Within the same day of making the claims, the claims were settled. The assessment was very fair and without any followup required. Our word was accepted without question. This experience served as a reminder that keeping records of ownership of personal property is very important.

1 comment on this review

Hi Jocelyn,

I am so pleased that we could assist with your claim and that you found the process easy and straightforward with no complications. Happy customers are our number one goal! We're looking forward to providing you with legendary customer service again in the future.
Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
[email protected]

Reply from 1Cover representative
21 May 2019, 12:40 PM

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was anxious about travelling for the the first time with my type 1 diabetic 4 year old... customer service was informative, reassuring and provided great value for money... thanks heaps!

1 comment on this review

Hi Bronwyn,

It's great to hear our policies helped provide you with peace of mind while on your trip. It's fantastic to know our customers can relax because of their cover.
We hope you had a great time on your trip and we hope to have the pleasure of serving you again in the future.
[email protected]

Reply from 1Cover representative
21 May 2019, 12:38 PM

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Frustrating process dealing with more than 10 different workers. No consistency. Was left feeling annoyed. I would struggle to recommend this service to others.

2 comments on this review

Hi James,

I'm sorry to hear that you were unhappy with the service you received from us on this occasion, it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review.
[email protected]

Reply from 1Cover representative
21 May 2019, 12:37 PM

After reading other reviews I'm even more confused as to how we were treated the way we were!!
Still yet to be paid, after two weeks of making the claim...
Exchange rate of $1.15 USD for cash payments...
No follow up from anyone from 1cover personally

Reply from James Hackett
21 May 2019, 13:12 PM

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I can't speak highly enough of my recent claim experience with 1Cover Travel Insurance. It was quick and easy to make the claim on line. Within a few days my claim had been processed and the outcome decision emailed to me. Staff were very friendly, helpful and made sure that I had all questions answered to my satisfaction. I highly recommend 1Cover Travel Insurance. I felt safe dealing with them and totally trust them. 5-star plus customer service experience for me dealing with them.

1 comment on this review

Hi Elizabeth,

It's wonderful to hear that you are so happy with your coverage that 1Cover provided and the professionalism that our team offered. Providing legendary customer service is always our goal!
Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it!
[email protected]

Reply from 1Cover representative
21 May 2019, 12:28 PM

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we had a quote with our tickets, it wasn't a bad price I thought for two adults. But 1Cover came up on my FB feed and I thought I would compare. Identical levels of cover (only I could opt for a lower excess) and the price was half the quote from our agent. It was a no brainer, online reviews supported 1cover as a great option.

1 comment on this review

Hi Cotterill Family,

I'm glad that you found our policies competitive and our service easy to use. Travel insurance is certainly the safety net every traveller needs.
Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it!
[email protected]

Reply from 1Cover representative
21 May 2019, 10:44 AM

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Incredible service, fast claims payout and generall all round awesome insurance company to have on your side.

Keep it up guys!

1 comment on this review

Hi Tessa,

Big thanks for the kind words and continuing loyalty, it means the world to us. I am so pleased that we could assist with your claim and that you found the process easy and straightforward with no complications. Happy customers are our number one goal!
Hope you're excited about your next trip. We're looking forward to providing you with legendary service again in the future.
[email protected]

Reply from 1Cover representative
21 May 2019, 10:43 AM

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I had an accident overseas and to continue treatment in NZ and had to pay for that out of pocket.

1 comment on this review

Hi Rebecca,

As a travel insurance provider we are able to provide cover for overseas medical expenses only, there is a whole stack of legislation in place around this, once you have returned home to NZ this would fall under you health insurance or publicly funded health care.
Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review.
[email protected]

Reply from 1Cover representative
21 May 2019, 10:38 AM

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1Cover you rock! The only travel Insurance we would consider using. Easy peasy on-line forms & claims are a breeze. Well done to the consultants for your professionalism.

1 comment on this review

Hi Beverley,

It's wonderful to hear that you are so happy with your coverage that 1Cover provided and the professionalism that our team offered, we certainly aim to keep processes as simple and stress-free as possible. Happy customers are our number one goal!
Hope you're excited about your next trip. We're looking forward to providing you with legendary service again in the future.
[email protected]

Reply from 1Cover representative
21 May 2019, 10:20 AM

Your comment text is too long. Max is 700 characters including linebreaks.