1Cover Travel Insurance Reviews

Insurance You Can Count On, 1Cover Direct Insurance Group Was Founded In 2003. This experience has allowed them to establish a team of travel insurance experts and are proud to say they have provided cover to over 1 Million customers. Policies are available to all ages. Dependants travel for free under 21 years of age. 24/7 emergency assistance. Underwritten by certain underwriters at Lloyds.

Overall rating 8.6/10

Customer Experience

8.7/10
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Claims Experience

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Value for Money

8.6/10
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check Verified Review Charlotte Burton was invited by 1Cover to write this review.

Fast, Easy and Reliable.

| | 2 comments Reviewed by Charlotte Burton on 19 September 2019, 11:59 AM

Both children got sick overseas and we put a claim in immediately. So easy, no fuss and up to date al... Read more

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check Verified Review Charlotte Burton was invited by 1Cover to write this review.
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check Verified Review Tracey MacLeod was invited by 1Cover to write this review.

Great outcome some confusion along the way

| | 1 comment Reviewed by Tracey MacLeod on 19 September 2019, 11:59 AM

Kept getting asked for documents I had already uploaded and sent.Also, had to make the calls to Austr... Read more

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check Verified Review Tracey MacLeod was invited by 1Cover to write this review.
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check Verified Review Ioana Reader was invited by 1Cover to write this review.

Uncomplicated question

| | 1 comment Reviewed by Ioana Reader on 17 September 2019, 13:04 PM

Had been filling out forms with other insurance companies for travelling and found that questions are... Read more

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check Verified Review Ioana Reader was invited by 1Cover to write this review.
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check Verified Review LILLIAN CARROLL was invited by 1Cover to write this review.

easy to apply on line and competative charge

| | 1 comment Reviewed by LILLIAN CARROLL on 17 September 2019, 13:04 PM

However, would have appreciated a reminder email with details before I departed as I have set up 6 mo... Read more

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check Verified Review LILLIAN CARROLL was invited by 1Cover to write this review.
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Don't use if backpacking

| | 1 comment Reviewed by Molly Weenink on 17 September 2019, 13:03 PM

I used the Comprehensive Policy for my backpacking trip across Europe for two months. In one of my ho... Read more

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check Verified Review Olivia Roberts was invited by 1Cover to write this review.

Good

| | 1 comment Reviewed by Olivia Roberts on 16 September 2019, 13:26 PM

It was very easy to find online and it covered me comfortably on my holiday period. That I didn’t hav... Read more

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check Verified Review Olivia Roberts was invited by 1Cover to write this review.
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Bad service and unwilling to help when needed

| | 2 comments Reviewed by Patrice Morris on 16 September 2019, 13:25 PM

I called the 24-hour emergency number to advise them my glasses had been broken - unhelpful unwilling... Read more

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check Verified Review Valeria Nazarova was invited by 1Cover to write this review.

Next time I will chose another insurance company

| | 1 comment Reviewed by Valeria Nazarova on 13 September 2019, 13:39 PM

I purchased Travel insurance for $80.56 that was supposed to cover a few things including hospital ex... Read more

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check Verified Review Valeria Nazarova was invited by 1Cover to write this review.
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check Verified Review Hemi Biddle was invited by 1Cover to write this review.

Claim response terrible

| | 1 comment Reviewed by Hemi Biddle on 12 September 2019, 11:39 AM

On tuesday 3september had my passport and phone stolen in Bali. I made a claim that morning and follo... Read more

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check Verified Review Hemi Biddle was invited by 1Cover to write this review.
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Nice and easy.

| | 1 comment Reviewed by Aman Sehdev on 11 September 2019, 13:09 PM

Buying experience was simple and easy. Can't comment on claims experience as I didn't have to... Read more

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check Verified Review Glen Rolle was invited by 1Cover to write this review.

Not worth having

| | 1 comment Reviewed by Glen Rolle on 10 September 2019, 12:10 PM

wouldn't bother with travel insurance again as when you need them they always have a clause to ge... Read more

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check Verified Review Glen Rolle was invited by 1Cover to write this review.
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Easy and quick

| | 1 comment Reviewed by Kat N on 06 September 2019, 12:05 PM

It was easy to follow the instructions online and the rates were good in comparison to other main tra... Read more

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1Cover FAQ's

How many people can I include in my policy?

The more the merrier right? 1Cover insures groups of up to 25. That means more fun for less hassle.

Am I covered if I go on a cruise?

Yes, whether you’re boarding a cruiseliner that travels the open ocean or cruising along the rivers of Europe, 1Cover's Cruise Pack add-on provides you with cover from ship to shore. If you're cruising for more than 2 days you must select the add-on and pay the additional premium to be covered.

Am I covered for skiing and for my equipment?

Yes if you purchase their Ski Pack add on. 1Cover will cover $1,500 worth of skiing equipment. Dare devils can even ski off piste (within resort boundaries).

Can I pay to reduce or cancel my excess?

Yes if you pay an additional premium when you purchase your policy.

What additional extras are there?

Along with comprehensive cover for your electronics and personal belongings, additional cover can be purchased for specified items up to a total amount of $5,000.

Am I covered if my tour company collapses?

1Cover doesn’t provide protection from insolvency.

I’m not a New Zealand resident- can I buy cover?

Sure! Just head over to their visitors travel insurance policy. So long as your trip is within NZ you will be eligible for unlimited medical cover.

What size moped or motorbike am I covered to ride overseas?

1Cover will cover you for any engine size you ride as long as you’re insured to do so in NZ. Just make sure you get your International Drivers Permit (IDP) before you leave!

How long is their single trip cover for?

<

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with 1Cover for up to a year. Just give them a call!

Do they cover for my rental vehicle excess?

Yes, for up to $5000. Cover includes sedans, hatchbacks, station-wagon, four wheel drives, mini bus or campervan/motorhome that does not exceed 4.5 tonne.

Who underwrites them?

1Cover ® is a registered trademark of 1Cover Pty Limited. 1Cover NZ Ltd, Company No. 1588084, FSP472306 (a NZ company) arranges this insurance as an Appointed Representative of Coffre-Fort Pty Ltd, ABN 66 125 358 518, AFS Licence No. 472457. This insurance is underwritten by certain underwriters at Lloyd’s.

Where are they based?

Auckland

What is the cooling off period?

14 days

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