1Cover Travel Insurance Reviews

I have used 1Cover for all my travel insurance for the last 7 years. Easy to use website when buying. I did have to make a claim re a motor claim once, it was handled very efficiently. I will always use 1Cover for travel in the future.

You will see from your records that myself and my wife have used 1Cover for quite a few trips now. At age 80, and still fit, I appreciate getting reasonable travel insurance. Having made no claims, it is difficult to give a customer experience score. What would be good for a regular customer with no claims would be some sort of discount on premiums. In the next week or two we will be coming back to you for a new cover for upcoming travel.

Didn't have to use it fortunately, but have used 1 Cover for years. Very happy with the constantly low price even though the cover is extensive. Well done!

This is a great travel insurance. It was so easy to purchase and so inexpensive for peace of mind. We didnt have a claim but it nice to know it was there if needed.

I found your website easy to navigate.
We were able to enjoy the offer of a voucher
that was offered when you referred another customer.
The amount of cover for the premium paid
was value for money.

Was very disappointed when I called after getting stranded in Sydney airport. Very misleading information re what's covered and not covered. Was a stressful and bad experience!

1 comment on this review

Hi Joanne,

I'm sorry to hear that you were disappointed with the call you made when you were overseas. However, you are able to have your claim formally assessed if you wish. You can submit a claim online via our Make a Claim page.

Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review.
Sophie@1Cover

Reply from 1Cover representative
26 March 2019, 13:02 PM

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1 cover is an outstanding insurance company. Very sympathetic and understanding when you been unfortunate and need to submit a claim

1 comment on this review

Hi Anne,

It's wonderful to hear that you are so happy with your coverage that 1Cover provided and the professionalism that our team offered.

It's always encouraging to hear that we are providing our customers with exceptional service.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it!
Sophie@1Cover

Reply from 1Cover representative
26 March 2019, 12:38 PM

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I've used 1Cover several times as it is not only easy to obtain cover, but appears to be reasonably priced too.

1 comment on this review

Hi Maureen,

I’m glad you found our policies competitive and our service easy to use. It's always encouraging to hear such nice words from a satisfied and loyal customer.

We hope you had a great time on your trip and we look forward to serving you again in the future.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
Sophie@1Cover

Reply from 1Cover representative
26 March 2019, 12:32 PM

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Always a requirement when you travel overseas when you are in doubt (should I or shouldn't I) I have always use 1 cover when I do international travels .

1 comment on this review

Hi Marsha,

Thank you for your continued support and for the confidence that you have placed in us, we appreciate your trust and loyalty.

It's great to know that our policies helped provide you peace of mind while on your trip.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it!
Sophie@1Cover

Reply from 1Cover representative
26 March 2019, 12:30 PM

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This was the first time I’ve needed to make a claim on travel insurance on a recent trip made to Australia. A major ‘ding’ with a rental car would have meant I was looking at having to pay the excess of up to A$4000. How glad I was to have taken out travel insurance with 1Cover including rental car excess. A representative at 1Cover handled the claim promptly and efficiently, once she had all the information she required. Definitely using 1Cover again for future travel.

1 comment on this review

Hi CraigB,

Rental Vehicle Excess cover is certainly a popular part of our travel insurance, it saves you a good chunk of $$ where you'd usually be paying high daily fees to remove or reduce rental excess through your hire company or pay out of pocket yourself for the full excess amount in the event of a claim.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it!
Sophie@1Cover

Reply from 1Cover representative
26 March 2019, 12:26 PM

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I wasted money on this policy as had to cancel my travel plans at the last min and got refunded on ever aspect of my trip except travel insurance, which is very disappointing as a customer

1 comment on this review

Hi Amber,

I'm sorry to hear that you were unhappy with your experience with us. We are unable to provide an open-ended refund policy and this is outlined in our PDS. When you purchase a Comprehensive policy with us we provide cover from the moment the policy is purchased with the other benefits taking effect once you travel. It is very fortunate on this occasion that you were able to have your travel expenses reimbursed from the providers, however if this was not the case your travel insurance policy was in place and active for a claim to be submitted.

Keeping an open dialogue with our customers is how we improve our service, so thank you for your feedback.
Sophie@1Cover

Reply from 1Cover representative
26 March 2019, 12:24 PM

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Did not need to use for a claim but very happy with what I purchased and what it covered.

1 comment on this review

Hi Roseanne,

I'm glad that you found our policies competitive and our service easy to use. Travel insurance is certainly the safety net every traveller needs.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it
Sophie@1Cover

Reply from 1Cover representative
26 March 2019, 12:10 PM

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