1Cover Travel Insurance Reviews

We had a fantastic easy experience where the operator was very knowledgeable and helpful. We felt we were well taken care of when purchasing this policy, catering for what we felt was our 'every day needs'. Glad we didn't need to use the policy, that was a great bonus. We will definitely use 1 Cover again next time we go on holiday, due to the easy no hassle process.

1Cover staff their attention and and care was second to none. I would and have recommended them many times now.

Submitted a claim at 9am had confirmation that it was accepted at 2pm the same day, hard to get better service than that.

I was really happy with their service. Had taken domestic insurance for rental car excess. I had to replace the rental car key.
The online claim was very easy and got my money within a day! Definitely recommend.

Didn't need to claim thank goodness but my son did on a trip to Thailand when three Brits attacked him from behind on the beach and the insurance paid up to fix up his face in hospital immediately.

Have used several times and on two occasions in the past have had claims attended to very efficiently and quickly.

We have been using 1 Cover Insurance for four years without any issues so will continue to use them in the future.

As a couple in their late 60's we were very worried about covering our pre-existing conditions.We need not have worried, as the very smart 1Cover website made it very easy to get our quote covering these. The smart search engine produced a very competitive quote in seconds, for a surprisingly small extra premium.

I have received wonderful service. I was in Bali recently I received an email asking if I need to extend my policy, I wouldn't have thought of it if something had had happened.
I have just bought my policy for my trip to Sydney in. Couple of weeks, so easy , and again I couldn't complain about the service an communication I have reception.

Having this policy gave me peace of mind knowing that if required that I was covered. Thank goodness that I didn't need to make a claim. I travel extensively abroad, and will be using 1Covers service for future travels

Very disappointed in the lack of help during my travel predicament. The one time I’ve needed to utilise my travel insurance...

1 comment on this review

Hi Rachel,

I regret that we provided you with a poor customer experience, it is the exact opposite of what we pride ourselves on. We don’t like to see customers upset and inconvenienced. If you wish to pursue a claim I certainly recommend that you get in touch, you can submit a claim online and upload any supporting documents alternatively you can send your details to me, with the subject 'Attn: Sophie, Compare Review' to info@1cover.co.nz
Sophie@1Cover

Reply from 1Cover representative
13 November 2018, 13:47 PM

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Now let's be honest, who doesn't have a sore back or previously seen a doctor for something chronic which is not completely curable? If you declare "no previous medical history" the chances are your insurance will not be valid by the time you have to claim it. 1Cover however look after that for you - it covers most common (everyday) chronic problem, and even for something slightly less common, as long as your condition is stable they will cover it with a small surcharge. I have a stable but slightly more problematic chronic condition which requires specialist review every 6 months, but because the condition is stable, they cover it. It's a great peace of mind, even just hopping across Tasmin to Australia!

1 comment on this review

Hi Bonnie,

It's great to hear that we are able to provide that extra peace of mind for your travels by providing easy and affordable cover for your pre-existing condition.

It means so much when we hear a customer tell us how happy they are with our service and the the extent of our coverage.

We hope you had a great time on your trip and we look forward to serving you again in the future.
Sophie@1Cover

Reply from 1Cover representative
09 November 2018, 17:49 PM

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