1Cover Travel Insurance Reviews

Both children got sick overseas and we put a claim in immediately. So easy, no fuss and up to date alerts every step of the way. Claim was processed and paid into our account under 7 days ! We will 100% be using you again. When we travel.

Kept getting asked for documents I had already uploaded and sent.Also, had to make the calls to Australia at my cost. Claims Advisor said he tried to ring me a few times but there was only 1 missed call on my phone. Once we talked everything was sorted out smoothly.So great outcome but a little sloppy along the way

Had been filling out forms with other insurance companies for travelling and found that questions are hard to answer. It cost way too much as soon as i answer yes to a question eventhough i know its only a minor circumstance. Thank you to 1cover for making my holiday stress free. I will recommend your travel insurance to my family and friends. Thanks to my family doctor who recommended this to me.

However, would have appreciated a reminder email with details before I departed as I have set up 6 months before travel

I used the Comprehensive Policy for my backpacking trip across Europe for two months. In one of my hostels I had money stolen out of my wallet which was in my bag next to me while I slept. 1Cover will not reimburse for the money stolen because it was 'not on my person'. I clarified that they expect a person to sleep while wearing their bag and they responded yes, but it would be okay if the money had been in my pocket or if I had slept with a fanny pack on me. They also stated that they consider a hostel room to be a public place and therefore any thefts that occur from a hostel room will not be covered by their policy. Definitely do not go with them if you plan on sleeping on your trip or staying in any hostels.

It was very easy to find online and it covered me comfortably on my holiday period. That I didn’t have any problems or sickness while I was away and didn’t need to use my travel insurance.

I called the 24-hour emergency number to advise them my glasses had been broken - unhelpful unwilling to offer advise or help

I purchased Travel insurance for $80.56 that was supposed to cover a few things including hospital expenses. It happened to me that I ended up with paying medical fees around $250. My Claim hasn't been processed yet ( 3 weeks later the accident) - I haven't received any response on my email. I provided all possible information required, but has been left without an answer.

On tuesday 3september had my passport and phone stolen in Bali. I made a claim that morning and followed up with a police report. I received a computer generated email and after 6 chase up emails stating my situation was URGENT i have received no communication at all. Few days ago my wife phoned on my behalf but was told she needed authorisation of which i had all ready given.
I have emailel the help line yesterday. After all of this i have heard nothing from 1Cover. I have taken out travel insurance through 1cover on several occasions but this is my first claim.
Today is Saturday 7th September, hopefully this review might wqke some one up!!

Buying experience was simple and easy. Can't comment on claims experience as I didn't have to lodge one. Phew! Otherwise everything else was on point.

wouldn't bother with travel insurance again as when you need them they always have a clause to get out of it

It was easy to follow the instructions online and the rates were good in comparison to other main travel insurance companies.