1Cover Travel Insurance Reviews

Returned home 3 months into one year trip for personal reasons. Didn't let me defer or refund the remaining amount.

1 comment on this review

Hi Katerina,
Thank you for your feedback. I’m sorry to hear that you were unhappy with the outcome of your request. Most Travel Insurers (in fact all, that I am aware of)cannot defer or refund policies that have started. Travel Insurance covers you whilst you are overseas, and at the very second you are back on NZ soil the contract ceases to exist. So it's becomes impossible to defer a policy that is no longer exists.
I am sorry that you have a different expectation. Once again, thank you for providing feedback; keeping an open dialogue with our customers is how we improve our service.

Kind regards,
Andrew @1Cover

Reply from 1Cover representative
29 June 2017, 14:31 PM

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Buying travel insurance from 1Cover was very simple and easy. 1Cover was also much more affordable compared to other insurance companies. Thank you!

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Hi Rizzi,

Fantastic to hear such positive feedback. It's encouraging to know that you found our cover to be affordable and easy.

Thank you for your continued support, it means so much to us.

We hope you had a great time on your trip and we look forward to serving you again in the future.

Kind regards
Andrew @1Cover

Reply from 1Cover representative
29 June 2017, 14:33 PM

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Being injured and withdrawn from a planned holiday. 1Cover advised acceptance of my claim early and, after being presented with necessary paperwork, settled promptly.Thank you 1Cover

1 comment on this review

Hi William,

Sorry to hear about your injury. I hope you are recovering well. It's always encouraging to hear our customers talk so positively about their claims experience with us. Providing legendary customer service is always our goal!

Huge thanks for your nice review and continued loyalty, it means the world to us knowing you think so highly of our service.

Kind regards,
Andrew @1Cover

Reply from 1Cover representative
29 June 2017, 14:35 PM

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Easy to compare and take out insurance. Have used 1 cover before. Never had to claim but would never go away without insurance.

1 comment on this review

Hi Diane,

You never know what can happen overseas, so you're right, it's always wise to purchase travel insurance!

Glad to hear that you found our service easy to use. It means so much when we hear a customer tell us how happy they are with our customer service.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.

Kind regards,
Andrew @1Cover

Reply from 1Cover representative
29 June 2017, 14:38 PM

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Having used 1Cover on 3 occasions now I can now vouch for their excellent service. Never having had to make a claim before, we were unsure how things would be. I had a heart attack in USA last trip and so my cover was not cheap at NZ1200 for 35 days away in USA but when I got infected shingles around my eye and came home a day early, they covered the extra flight from Melbourne as well as all the doctors and medications in the US. You hear so much negative stuff about travel insurance but it was great to find it worked well for us. Sure we could have stayed in US and had a much bigger bill so maybe that helped. Still very impressed.
Ian

1 comment on this review

Hi Ian,

Sorry to hear about your illness while overseas. I hope you are recovering well. It's always encouraging to hear our customers talk so positively about their claims experience with us. We're here to provide legendary customer service!

Massive thanks for your nice review and continued loyalty, it means the world to us knowing you think so highly of our service.

I hope your next trip is full of adventure (and fewer doctor's visits) and we have the pleasure of serving you again in the future.

Kind regards,
Andrew @1Cover

Reply from 1Cover representative
29 June 2017, 14:41 PM

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The second time we have used1 Cover and we are again very satisfied with the price and the cover arranged. Fortunately we have no need to clain for any illness or inury so I can not comment on that part.

1 comment on this review

Hi Vivia,

Glad you found our policies competitive and you are satisfied with our cover. It's always encouraging to hear such nice words from a satisfied and loyal customer.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.

We hope you had a great time on your trip and we look forward to serving you again in the future.

Kind regards,
Andrew @1Cover

Reply from 1Cover representative
29 June 2017, 14:42 PM

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Cheapest insurance at the time of purchase. Fast service. All required information was provided. I would certainly recommend one cover to my friends.

I realised afterwards that I would have been better claiming from my personal insurance for broken glasses, as they provide replacement.

With one really simple call, all of our insurance needs were meet which gave us peace of mind that if anything was to go wrong we were covered. Which resulted in a stress free vacation.

Found 1Cover when searching internet for travel insurance and was a bit apprehensive but after studying it I found that they have good fair policies and are well priced. Very easy to apply for on the internet. Luckily I didn't have to claim, but I was confident that if I did have a problem then they would take care of me. Highly recommend giving 1Cover a go next time you travel.

My son ended up in a Bangkok Hospital due to a stomach infection. The Team at 1Cover were so helpful! They put my mind at ease, they paid the 'bill' before he had even left the Hospital. I would also like to commend them on the follow up calls not only to myself but to my son. I even got a call on the day of his flight home to check that he was able to make that flight. thank you 1Cover, I will be singing your praises from the rooftops!
Melissa

I got the insurance whilst travelling and had only planned to where I knew where I had booked. Therefore, I would still need to extend later on.

I have an email from 1cover saying if I want to extend my cover I can.... Although, I could only ring the New Zealand landline number and give my reference number. Only trouble is... I'm in Italy with no way of calling you!!!! Funny that.

I flew to Thailand, went without insurance for a few days until I looked online again. I thought the price was quite expensive therefore looking at other insurances.

Not to mention, 1Cover has a 72 hour stand down period (I think off the top my head) and I found one that gives you cover straight away for cheaper.

If you wanted my business (which I generally go with 1Cover) you should have made it easier for me to extend my insurance, not me looking for another one. Normal business skills really...