1Cover Travel Insurance Reviews

Insurance You Can Count On, 1Cover Direct Insurance Group Was Founded In 2003. This experience has allowed them to establish a team of travel insurance experts and are proud to say they have provided cover to over 1 Million customers. Policies are available to all ages. Dependants travel for free under 21 years of age. 24/7 emergency assistance. Underwritten by certain underwriters at Lloyds.

Overall rating 8.6/10

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8.6/10
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8.6/10
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Check your policy!!

| | 0 comment Reviewed by JoBedds on 29 April 2020, 22:07 PM

We purchased a fully comprehensive policy in October 2019 for a 5 week trip in Europe in March 2020. ... Read more

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Easy to use claim online process

| | 0 comment Reviewed by carin on 15 April 2020, 15:04 PM

Easy and fast and cared enough to include well wishes for the person who was unable to travel due to ... Read more

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check Verified Review Pamela Bouma was invited by 1Cover to write this review.

Super Easy Piece of Mind

| | 0 comment Reviewed by Pamela Bouma on 15 April 2020, 15:04 PM

Easy to purchase, always buy as soon as I make my plans! Touch wood no issues to claim for!! Read more

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check Verified Review Pamela Bouma was invited by 1Cover to write this review.
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Abysmal Company - Steer Clear

| | 0 comment Reviewed by Stefan Koetsier on 15 April 2020, 15:03 PM

I contacted them multiple times prior to my trip and they completely ignored my messages. I will be f... Read more

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check Verified Review Deanna Clarke was invited by 1Cover to write this review.

Good Service and Very Helpful

| | 0 comment Reviewed by Deanna Clarke on 15 April 2020, 15:02 PM

Was easy to update my policy, but might be good if it was clearer that extra packages were required f... Read more

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check Verified Review Deanna Clarke was invited by 1Cover to write this review.
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Awful Company to Deal With

| | 0 comment Reviewed by Murray Hughes on 15 April 2020, 15:01 PM

Absolutely no customer service. Purchased a policy September last year for travel in June which now ... Read more

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Not covering pandemic NOT CLEARLY INDICATED

| | 0 comment Reviewed by Rein on 15 April 2020, 14:59 PM

We paid $ 600+ for our coverage for a trip to Peru. The travel company cancelled the trip due to ... Read more

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Didn't cover Corona

| | 0 comment Reviewed by 7AGTE Ben on 15 April 2020, 14:56 PM

1 cover have a broad policy that they wouldnt cover events in the media or pandemic/epidemic. We book... Read more

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Avoid this company at all costs!

| | 0 comment Reviewed by Billy Ross on 15 April 2020, 14:54 PM

Poor support and customer service during this tough time. I purchased a comprehensive policy with add... Read more

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check Verified Review Mark Sayers was invited by 1Cover to write this review.

Always a great price for the cover provided!

| | 1 comment Reviewed by Mark Sayers on 10 March 2020, 17:45 PM

When traveling we always shop around for the best price now that we are on the pension and find that ... Read more

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check Verified Review Mark Sayers was invited by 1Cover to write this review.
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check Verified Review Kevin Cresswell was invited by 1Cover to write this review.

Easy to apply for

| | 1 comment Reviewed by Kevin Cresswell on 06 March 2020, 16:05 PM

Very easy to get cover good pricing, I haven't had to claim let so that's why I can't rat... Read more

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check Verified Review Kevin Cresswell was invited by 1Cover to write this review.
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check Verified Review Natchanon Pingmueang was invited by 1Cover to write this review.

Amazing pre existing medical condition service

| | 1 comment Reviewed by Natchanon Pingmueang on 06 March 2020, 16:05 PM

I have a medical condition and most of the travel insurance companies would automatically decline to ... Read more

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check Verified Review Natchanon Pingmueang was invited by 1Cover to write this review.

1Cover FAQ

How many people can I include in my policy?

The more the merrier right? 1Cover insures groups of up to 25. That means more fun for less hassle.

Am I covered if I go on a cruise?

Yes, whether you’re boarding a cruiseliner that travels the open ocean or cruising along the rivers of Europe, 1Cover's Cruise Pack add-on provides you with cover from ship to shore. If you're cruising for more than 2 days you must select the add-on and pay the additional premium to be covered.

Am I covered for skiing and for my equipment?

Yes if you purchase their Ski Pack add on. 1Cover will cover $1,500 worth of skiing equipment. Dare devils can even ski off piste (within resort boundaries).

Can I pay to reduce or cancel my excess?

Yes if you pay an additional premium when you purchase your policy.

What additional extras are there?

Along with comprehensive cover for your electronics and personal belongings, additional cover can be purchased for specified items up to a total amount of $5,000.

Am I covered if my tour company collapses?

1Cover doesn’t provide protection from insolvency.

I’m not a New Zealand resident- can I buy cover?

Sure! Just head over to their visitors travel insurance policy. So long as your trip is within NZ you will be eligible for unlimited medical cover.

What size moped or motorbike am I covered to ride overseas?

1Cover will cover you for any engine size you ride as long as you’re insured to do so in NZ. Just make sure you get your International Drivers Permit (IDP) before you leave!

How long is their single trip cover for?

<

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with 1Cover for up to a year. Just give them a call!

Do they cover for my rental vehicle excess?

Yes, for up to $5000. Cover includes sedans, hatchbacks, station-wagon, four wheel drives, mini bus or campervan/motorhome that does not exceed 4.5 tonne.

Who underwrites them?

1Cover ® is a registered trademark of 1Cover Pty Limited. 1Cover NZ Ltd, Company No. 1588084, FSP472306 (a NZ company) arranges this insurance as an Appointed Representative of Coffre-Fort Pty Ltd, ABN 66 125 358 518, AFS Licence No. 472457. This insurance is underwritten by certain underwriters at Lloyd’s.

Where are they based?

Auckland

What is the cooling off period?

14 days

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