1Cover Travel Insurance Reviews

Insurance You Can Count On, 1Cover Direct Insurance Group Was Founded In 2003. This experience has allowed them to establish a team of travel insurance experts and are proud to say they have provided cover to over 1 Million customers. Policies are available to all ages. Dependants travel for free under 21 years of age. 24/7 emergency assistance. Underwritten by certain underwriters at Lloyds.

Overall rating 8.6/10

Customer Experience

8.7/10
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Claims Experience

8.0/10
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Value for Money

8.6/10
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One cover says it all

| | 1 comment Reviewed by Jo Kubala on 13 November 2019, 12:38 PM

Easy to apply and easy to comprehend. Suits our needs everytime, no hassle, when we needed to extend ... Read more

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check Verified Review Jill Chrisp was invited by 1Cover to write this review.

Quick settlement

| | 1 comment Reviewed by Jill Chrisp on 13 November 2019, 12:38 PM

Professional and quick response. Accessible and easy to use. I regularly travel out of New Zealand fo... Read more

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check Verified Review Jill Chrisp was invited by 1Cover to write this review.
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check Verified Review John Martin was invited by 1Cover to write this review.

There when I needed them

| | 1 comment Reviewed by John Martin on 11 November 2019, 00:33 AM

After a mishap with a mini van in Mexico I ended up in hospital,after a quick phone call and a helpfu... Read more

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check Verified Review John Martin was invited by 1Cover to write this review.
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Reasonable Experience

| | 1 comment Reviewed by jake on 11 November 2019, 00:33 AM

I have been a long-time customer of 1Cover, although I never made a claim. I have always found the ex... Read more

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Claim hoop jumping

| | 1 comment Reviewed by Paul Laird on 11 November 2019, 00:32 AM

Supportive company but felt that I was not believed . Mounds of evidence and difficulty with the digi... Read more

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Insurance

| | 1 comment Reviewed by Keshni Lata on 11 November 2019, 00:32 AM

This so stupid that the items are being deprecated.it doesn't say on the fine print that your ite... Read more

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Opinion of 1 Cover Travel

| | 1 comment Reviewed by Mur on 07 November 2019, 12:25 PM

I have taken 1 Cover Travel several times for various trips. Sometimes I have needed clarification an... Read more

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Quite stressful, contact difficult.

| | 1 comment Reviewed by Toni An Greg on 30 October 2019, 12:57 PM

Becoming unwell overseas the night before you fly is naturally stressful, unable to reach 1cover by t... Read more

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Best insurance company I have dealt with

| | 1 comment Reviewed by KeithM on 29 October 2019, 10:59 AM

The whole experience from buying travel insurance through to making a claim was outstanding. My claim... Read more

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check Verified Review Erica Ngahina Huriwai was invited by 1Cover to write this review.

Unhelpful

| | 1 comment Reviewed by Erica Ngahina Huriwai on 25 October 2019, 12:27 PM

Not worth it at all the claims team is unhelpful and useless just try to find ways for you to not mak... Read more

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check Verified Review Erica Ngahina Huriwai was invited by 1Cover to write this review.
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Cheaper because it offers few

| | 1 comment Reviewed by Costa Karystinos on 21 October 2019, 14:18 PM

Try to understand that unless something goes wrong exactly the way the describe it in the policy you ... Read more

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check Verified Review Leeza Boyd was invited by 1Cover to write this review.

Claimed once and continually use

| | 1 comment Reviewed by Leeza Boyd on 21 October 2019, 14:18 PM

I've used 1 cover for about 8 years. Claimed once about 4years ago and paid out instantly. I alwa... Read more

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check Verified Review Leeza Boyd was invited by 1Cover to write this review.

1Cover FAQ's

How many people can I include in my policy?

The more the merrier right? 1Cover insures groups of up to 25. That means more fun for less hassle.

Am I covered if I go on a cruise?

Yes, whether you’re boarding a cruiseliner that travels the open ocean or cruising along the rivers of Europe, 1Cover's Cruise Pack add-on provides you with cover from ship to shore. If you're cruising for more than 2 days you must select the add-on and pay the additional premium to be covered.

Am I covered for skiing and for my equipment?

Yes if you purchase their Ski Pack add on. 1Cover will cover $1,500 worth of skiing equipment. Dare devils can even ski off piste (within resort boundaries).

Can I pay to reduce or cancel my excess?

Yes if you pay an additional premium when you purchase your policy.

What additional extras are there?

Along with comprehensive cover for your electronics and personal belongings, additional cover can be purchased for specified items up to a total amount of $5,000.

Am I covered if my tour company collapses?

1Cover doesn’t provide protection from insolvency.

I’m not a New Zealand resident- can I buy cover?

Sure! Just head over to their visitors travel insurance policy. So long as your trip is within NZ you will be eligible for unlimited medical cover.

What size moped or motorbike am I covered to ride overseas?

1Cover will cover you for any engine size you ride as long as you’re insured to do so in NZ. Just make sure you get your International Drivers Permit (IDP) before you leave!

How long is their single trip cover for?

<

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with 1Cover for up to a year. Just give them a call!

Do they cover for my rental vehicle excess?

Yes, for up to $5000. Cover includes sedans, hatchbacks, station-wagon, four wheel drives, mini bus or campervan/motorhome that does not exceed 4.5 tonne.

Who underwrites them?

1Cover ® is a registered trademark of 1Cover Pty Limited. 1Cover NZ Ltd, Company No. 1588084, FSP472306 (a NZ company) arranges this insurance as an Appointed Representative of Coffre-Fort Pty Ltd, ABN 66 125 358 518, AFS Licence No. 472457. This insurance is underwritten by certain underwriters at Lloyd’s.

Where are they based?

Auckland

What is the cooling off period?

14 days

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