1Cover Travel Insurance Review

Compared with previous experiences with other travel insurances I was very pleased with the rapid response time and kind helpfulness provided by 1Cover.<br/>Especially accepting receipts/reports sent separately by me per emails as I was unable to download them successfully. Thanks

After reading the great reviews I chose 1Cover...and am so grateful. I fell from a low horizontal tree onto sand in Rarotonga on day 2 of my holiday. After 3 nights in hospital there in temp casts and major pain I was put on a medical evacuation flight to Hamilton for surgery the following day for a broken femur and wrist broken in 2 places. As soon as I met my lovely nurse Angela and my two pilots i knew I would be okay. 1Cover liaised with my sister all by phone. They covered the full cost of my flight which was $95 000 and the cost of treatment and 3 nights in Rarotonga Hospital, around $3000. Minus only the excess of $200. For a policy that only cost me $43.00 this is amazing! Please NEVER travel without insurance and tell EVERYONE! I cannot recommend 1Cover enough. Thank you for everything. Julie.

We have been using 1 Cover for the past couple of years for travel & rental car insurance. It's extremely easy to arrange & for the first time we had to make a claim for a cracked windscreen in the rental car. The process was simple & the claim was approved in a few days. Great service.

We can't thank the team at 1Cover enough -from the moment I had to contact them when my husband was suddenly hospitalised, to their contact to check on how my husband was doing, right through to settling the claim - simply the best. Not once did we feel like we were 'just another claimant' and we are so grateful. We would 100% use this company again (if they let us!) :-)

My wife and I have used 1 Cover for numerous holidays mainly because my wife has an existing Medical Condition. 1 Cover provides us Travel Insurance despite the pre existing condition for not too much extra so it is good value for money. There are not too many Travel Insurance companies that will actually provide Travel Insurance for someone with the condition my wife has. 1 Cover allows us to travel with peace of mind knowing that we are covered for any mishap, pre existing or otherwise.<br/>Fortunately we have never had any mishaps and have not had to make a claim u til now.<br/>On a recent trip to Bali my wife fell, dislocating and fracturing her elbow. She went to the International Hospital where we contacted 1Cover. She was seen by a Doctor and Specialist and was provided the best Medical Treatment. On our return to Australia 1 Cover arranged an extra Airline seat so that she didn’t accidentally aggravate her injury. <br/>1 Cover maintained contact with us ensuring we were being well looked after.<br/>The cost of this incident exceeded $10,000.<br/>Apart from the small excess we didn’t have any out of pocket expenses.<br/>We continue to use 1 Cover and highly recommend them for Travel Insurance.<br/>I cannot recommend them highly enough.<br/>Many thanks 1 Cover.

Concise instruction on how to claim. Excellent web site.<br/>Kept up to date on progress of claim assessment.<br/>Prompt settlement once claim approved.

Very helpful, caring and supportive staff. Always ready to help and there when you need them the most. I would highly recommend 1Cover to anyone who needs peace of mind while travelling.

I lodged a claim for interupted travel due to a Super Typhoon. I did everything in my power to limit the costs, took a flight downgrade, did not claim for snacks etc, stayed in a cheaper hotel and was totally honest in all I claimed. The original review of the claim took 10 days, then they asked for more information, said that was all they needed. 10 more days passes and they ask for further information (which had already been provided). They finally settled most of the claim 6 weeks after being lodged. There is no one you can speak to - all done online or by email - frustrating and makes the process longer. Some of the questions they ask do not make sense, asked me for the original reason for my trip! What they meant wwas the original reason for my flight cancellation. So the process dragged on.<br/>In fairness to 1Cover they have covered 97% of the claim, but their claim process is not fast, you need to spend a lot of time emailing and uploading documents.

After very disrupted flights in The Solomon Islands that required extra expensive accommodation and flight changes I made a claim on our return to New Zealand. After completing the claim process I was then guided to provide additional information. As a result we received all our additional costs less the $200 excess. We could not be more delighted that we chose 1Cover for our travel insurance provider and we will continue to be their customers.

After very disrupted flights in The Solomon Islands that required extra expensive accommodation and flight changes I made a claim on our return to New Zealand. After completing the claim process I was then guided to provide additional information. As a result we received all our additional costs less the $200 excess. We could not be more delighted that we chose 1Cover for our travel insurance provider and we will continue to be their customers.

1Cover was much more flexible in covering pre-existing conditions than other companies and this was a positive feature. A late additional cover was dealt with before departure. We needed to claim on two matters relating to our travel and they were dealt with promptly on our return. Communication was very good, both in manner and timeliness. Just be aware that e-mail is the principal means of communication, but it works. The last step in submitting a claim was a verification of identity and it did not work as quickly and easily as the video claimed. We would be happy to use 1Cover again

To be honest I was completely blown away by how good these guys were to deal with and how the got my families claim sorted, it was related to two delayed flights coming home, both due to fog in Norfolk Island and then our domestic flight to New Plymouth due to fog. This delay resulted in us having an extra 4 days of unexpected accomodation/food/travel costs they covered