1Cover Travel Insurance Review

To be honest I was completely blown away by how good these guys were to deal with and how the got my families claim sorted, it was related to two delayed flights coming home one due to fog in Norfolk Island and then our domestic flight to New Plymouth from Auckland, resulting in us having an extra 4 days to get home.

To be honest I was completely blown away by how good these guys were to deal with and how the got my families claim sorted, it was related to two delayed flights coming home one due to fog in Norfolk Island and then our domestic flight to New Plymouth from Auckland, resulting in us having an extra 4 days to get home.

1Cover has delivered what it promises in terms of ease of application and value for money. The only niggle I have is not being able to speak to someone. My query could have been dealt with in one phone call instead of the half dozen messages back and forth with different people which was clunky and time consuming.

After our flight was cancelled we claimed expenses until rescheduled flight departed. 1Cover had a simple claim process and generous payment.

The service was great. Fast and clear communication and very professional. Shout out to Libby who was awesome. So reassuring when customer service across the airline industry is at an all time low.

The claim process took a really long time, there were several weeks without a response, then a couple more weeks for the final outcome.<br/>We were still out of pocket over $1000 because the airline gave us a useless voucher that we couldn't use to get home as they had canceled flights indefinitely, but this was still deducted from our claim.

After a very upsetting time, which resulted in cancelling our dream holiday, the claims process with 1Cover was straightforward and simple.

I travel often and the travel company I usually use was done through my previous employment and the one time I did use them for a claim it was a seamless efficient experience to the one I had with 1cover.<br/><br/>The application is misleading as I thought the comprehensive cover included vehicle rental excess $5000 as it states on the application which I was told over the phone, no that is additionally.<br/>This was then declined and there was no goodwill with the misunderstanding that it didn’t cover car rental as that’s the main reason why I got comprehensive cover as we planned to hire a van for three weeks in America.<br/><br/>The back and forth of documents which were already sent. The process time nearly a month to approve and now another 15days to process to my account.<br/><br/> After this experience I will revert back to my previous insurance company as they treat there customers better and have a longer relationship with them.

Things changed and we needed to cancel our policy and we were given a full refund. Bonnie on customer chat did a swift and efficient job, so much so that I shall choose this company right away when buying future insurance policies when we have new plans formulated. Easy to deal with companies like this really make a big difference in this hectic day and age. Very pleased.

Overseas trip to Europe was cancelled due to Covid - 1Cover kindly provided a credit note which was extended to 18 months to allow it to be used this year. The process was handled professionally and communication was excellent throughout. Well done.

I had cruise cover with these goons at the very start of the pandemic. <br/>Not able to cancel, get a refund or even a credit on the premium despite the fact the cover would never be needed because all cruising was canceled.<br/>All they would say was that it was outside their cancelation period.

The request for accountability was simple to follow, and our claim was efficiently sorted for us. It only took a few days.