Please Note - If you are cruising around Australia you need to select Pacific.
With Regions, variances can apply for Bali, Indonesia, Japan and Middle East.
You are not required to enter stop-over countries if your stop-over is less than 48 hours.
The coronavirus has had an unprecedented impact on global travel and the answer on insurance cover isn't as straightforward as one would think. With the global situation surrounding the novel coronavirus, now known as COVID-19 rapidly evolving, how your travel insurance policy responded three weeks ago might not be the same as it responds today. We explore the topic, important dates you need to know,
travel insurance cover and how you may be able to recover your costs.
As one would expect with the rapid spread of a virus that is invisible and unpredictable, the coronavirus is causing public panic and widespread travel concerns. Just weeks after airlines cut flights to China over the coronavirus outbreak, airlines are cutting or scaling back flights elsewhere and many tours and travel events have been cancelled.
While many airlines have waived change fees or have offered refunds for flights in and out of China, policies differ across individual airlines.
Air New Zealand has temporarily suspended its Auckland-Seoul (Incheon) route from 8 March, until 30 June 2020.
Customers with affected flights will be contacted directly with alternative travel options within the coming weeks. Customers booked via a travel agent (including online travel agents) will be contacted by their original booking agent. Check out Air New Zealand's Travel Alert for the latest information regarding the impact of COVID-19.
For anyone planning to travel across Asia, in particular, travel disruptions are more than likely to be on the cards. Airlines, booking agents, tour operators and travel insurers have all reported that even for countries without restrictions in place, a growing number of anxious customers simply want to avoid travel.
As travel restrictions change rapidly, travellers should be prepared for new restrictions to be put in effect with little or no advance notice. We advise New Zealanders that are travelling, to sign up to the Ministry of Foreign Affairs and Trade (MFAT)'s Safe Travel website to keep up-to-date with overseas travel information.
The summary below demonstrates just how quickly stringent travel restrictions began to play-out.
If your travel plans have been affected by the coronavirus, there are steps that you can take to recover your pre-paid expenses. In the event that your travel insurance policy does provide cover, you must do all that you can to reduce the cost of your claim, so here are some tips.
Many travel service providers are offering penalty-free options for customers to amend their travel arrangements with some offering refunds to those whose travel plans have been affected by the coronavirus.
If you booked through a travel agent or a third-party website, you should contact your booking agent directly regarding the best option in cancelling or altering your trip. Some booking agents are waiving cancellation or amendment fees. Certain agents are offering travel credits to be used within 12 months.
Most airlines are offering refunds for travel to and from mainland China and many have announced they are waiving usual penalties for rescheduling or cancelling flights for customers who have had to change plans due to the Coronavirus outbreak. When you purchase a flight, an airline is responsible for getting you to your destination. All your usual consumer rights should apply when you purchase domestic flights and international flights departing New Zealand.
In addition to airlines, hotel chains are doing their part to contain the coronavirus outbreak as well as lessen the impact that the outbreak has on travellers. A growing number of hotel providers have issued statements that they will offer free cancellations on all bookings in China.
With known cases of Coronavirus onboard cruise ships, cruise lines are taking the coronavirus very seriously. Many are screening passengers for flu-like symptoms or recent exposure to travel in China. They're implementing their own precautionary measures and their policies on the situation are evolving. Many cruise lines have cancelled or altered scheduled itineraries and have issued statements to the effect that guests on cancelled cruises will receive full refunds.
Some airlines are proactively contacting customers about flight rearrangements. Make sure they can get in touch by ensuring your details are up-to-date in the “online account” or “manage booking” area of the airline’s website.
If you booked your travel with your credit card, you might be able to lodge a dispute for cancelled or unfulfilled services. Many credit card brands include purchase protection benefits, which protect your purchased items for anywhere from 30 days to a year after purchase, provided that you paid for them on your credit card.
Eugene is the king of insurance! Having spent more than ten years raising awareness on the importance of holiday protection, he is a self-confessed insurance geek extraordinaire when it comes to the world of travel cover. Eugene loves helping people save time, worry and loads of money with the right policy at the right price. His ideal holiday is any one where he has a pina colada in his hand. Salut!