Why can't you just recommend a specific travel insurer?
We hold an Australian Financial Services Licence, and our team have ASIC-regulated qualifications to give general advice. By law, we are unable to recommend one insurer over another, as we do not know you, your needs and your full circumstances. If you have a complex query, such as complicated health conditions or need cover for non-residents, for example, we may suggest brands that may offer a particular benefit or coverage, but we will not say that you should choose one brand over another - there's no preferential treatment here. What we do recommend is that you always read your chosen insurer's policy documents before you buy, and email or call them if you're unclear about something.
Do you have any conflicts of interest?
We have directors, shareholders and entities in common with travel insurance brands 1Cover, TINZ and Zoom Travel Insurance. These brands are included in our quoting engine and research guides in a similar way to other brands. These brands are not preferenced in the quotes, and we will never recommend any one particular policy to you, including any of our affiliated brands.
How do you decide your star ratings?
We don't - our customers do. Our star ratings are an aggregate of reviews for that insurer from customers. We do not give any rating or ranking of our own, just real customers' service and claims experiences.
Do you compare every travel insurer in the market?
You can read or write travel insurance reviews for most New Zealand providers in the market, however, we don't compare quotes for the whole market. You can only compare quotes for brands that have agreed to participate in our panel. Within our specialist guides, we compare brands that have a unique offering regardless of whether we have a commercial arrangement with them.