Travel Insurance Reviews

I initially chose the Comprehensive Plus cover because it was the only insurance policy in NZ I could find with cover for events related to terrorism, however I ended up needing to claim for something entirely different - the 5 day delay of my luggage. Comprehensive Plus cover gave me $1000 of cover instead of the $250 of Comprehensive, and I was so glad I had paid the extra at the time of purchase. The claims process was straightforward and very easy, and considering the state of the travel industry right now, I was very impressed with the timeliness of the response from TINZ. Thank you very much I will certainly chose TINZ in the future (whenever that may be!)

We purchased a fully comprehensive policy in October 2019 for a 5 week trip in Europe in March 2020. The trip was booked and paid for in advance hotel bookings were non cancellation deals, flights, train tickets, tourist attractions etc to the value of $15'000. A pandemic clause to be found on page 68 allowed this company the ability to take the premium, provide no cover and walk away with no moral compass or consequence.

Sadly our family trip to Europe has been cancelled. Thankfully Zoom Travel Insurance have been able to provide a voucher so that we can rebook our travel insurance once our new dates have been confirmed.

I chose Zoom as I had very specific requirements for a trip to Africa, by far the best value for money compared to other quotes. I had to cancel due to COVID and was given a credit voucher instead at my request which was great for my circumstances. All email correspondence was very timely and understanding. Looking forward to using Zoom again.

I had difficulty getting through to the claims department in NZ. The Australian medical advisor from TINZ was really helpful but couldn't be sure if accommodation costs would be covered and he didn't mention a food subsidy so I didn't keep good receipt records of everything I spent. That said the actual claim process was quick and easy, my bank records were accepted and all paid out so I am so grateful for the support to my young daughter and me when we were in a vulnerable position after escaping the NSW forest fires. Thanks again!

Thank you to Southern Cross travel insurance for making allowances due to COVID19 and cancelling and fully refunding policies that were no longer needed.

Easy and fast and cared enough to include well wishes for the person who was unable to travel due to medical reasons.

Easy to purchase, always buy as soon as I make my plans! Touch wood no issues to claim for!!

Your service is very efficient and I believe it is really good value. Always puts the mind at rest.

Our trip was booked November 2019 and travel insurance purchased at same time with TINZ.
Trip did not eventuate due to our cruise being cancelled by Royal Caribbean. TINZ were less than helpful with any claim as cancellation due to coronavirus outbreak. Look carefully in fineprint of your travel insurance when you purchase. Policy was a complete waste of money for us and did nothing to ease the loss of the trip.

I contacted them multiple times prior to my trip and they completely ignored my messages. I will be finding another provider for my next trip, as I cannot trust a provider who ignores their customers leaving them out of pocket. Really despicable company - shop elsewhere.

Was very pleased with the value of the policy offered, the price of the policy, the follow up and will use again.