AA Travel Reviews

My claim is only 2000$ and my premium with excess is close to 1000$ , ridiculously small claim - yet the claims process was an absolute nightmare. I provided evefry single thing they wanted, then they ask you for additional Documentation and then when you provide it, you wait 20 days and then they ask for more doc which was never asked before and irrelevant just to stall the claim. I am have been waiting almost 3 months for my lousy 2000$ payout, still nothing!

Took travel insurance out to visit terminally ill parent who died whilst I was there. Tried to claim $500 for change of ticket. Provided death certificate and copies of original flights etc. Wanted a whole medical review of parent from an overseas medical team. No discussion, just refused to look at claim until 'paperwork' done. I pay $400 per month for AA house/car insurance but they made me feel like I am ripping them off. Have withdrawn the claim and will suck it up but just be warned their customer service is cold and inflexible.

I had a comprehensive policy (no excess)with AA Travel (which by thew way is Allianz so don;'t think it actually has anything to do with AA) I spent two months trying to claim and only ever received a partial payment. Their reasons for denying payment on the remainder made no sense whatsoever but they would not engage in further explanation. It was impossible to actually speak to anyone. Stay away from this company.

Its an insult to use the AA name, trusted it and was let down. I had to haggle with the company who made a 'payment of good will' as it was put for a legitimate claim l will never recommend AA travel insurance.

This is absolutely frustrating, I bought AA travel insurance on 20th Dec after finishing all the travel arrangements on 19th Dec. On 21st my daughter fallen sick and on 22nd I had to cancel the entire trip, so put up a claim. My claim was rejected because I didn't purchase policy while doing the travel arrangements...fuming!