Catherinerutherford
August 2022
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CTI Verdict
AA is one of New Zealand’s most trusted brands and its travel insurance is a solid pick for Kiwi travellers, offering unlimited overseas medical cover and the flexibility to customise your policy around your trip – from cruise cover to adventure activities like skydiving and rock climbing. Kids under 21 travel free, which is a genuine perk for families, and AA members receive a discount on their premium.
Customer reviews
Kimipardoe
April 2019
Very disappointed at a time l needed support l was alone
Its an insult to use the AA name, trusted it and was let down. I had to haggle with the company who made a 'payment of good will' as it was put for a legitimate claim l will never recommend AA travel insurance.
Anuragvmadeal
January 2019
Claim wasnt paid because policy was purchased 1 day after
This is absolutely frustrating, I bought AA travel insurance on 20th Dec after finishing all the travel arrangements on 19th Dec. On 21st my daughter fallen sick and on 22nd I had to cancel the entire trip, so put up a claim. My claim was rejected because I didn't purchase policy while doing the travel arrangements...fuming!
Took travel insurance out to visit terminally ill parent who died whilst I was there. Tried to claim $500 for change of ticket. Provided death certificate and copies of original flights etc. Wanted a whole medical review of parent from an overseas medical team. No discussion, just refused to look at claim until 'paperwork' done. I pay $400 per month for AA house/car insurance but they made me feel like I am ripping them off. Have withdrawn the claim and will suck it up but just be warned their customer service is cold and inflexible.