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TINZ Travel Insurance Reviews

TINZ want you to enjoy the ride without the worry - because life’s a trip. They have three different levels of cover to choose from to suit your trip, plus they cover for terrorism, high value items, winter sports, cruises and much more. Policies are available to those of any age. Dependents under 21 years of age travel for free. 24/7 emergency assistance no matter where you are in the world. Underwritten by Certain underwriters at Lloyd's.

Overall rating 8.7/10

Customer Experience

8.6/10
8.6/10

Value for Money

8.8/10
8.8/10

Claims Experience

7.8/10
7.8/10
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Travelling overseas

Review by MARGARET BONE | 25 March 2019, 13:22 PM | 1 comment

I found TINZ while looking online for a insurance that covered an existing condition without paying e... Read more

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Verified Review MARGARET BONE was invited by TINZ to write this review.

Great Company

Review by Sam Crawford | 25 March 2019, 13:22 PM | 1 comment

A great company who assisted me well when I needed to go to hospital and claim. There were some issue... Read more

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Review

Review by Ray Meldrum | 25 March 2019, 13:22 PM | 1 comment

Re my claim: some of the questions I was asked were plain stupid; the reporting of loss expectations ... Read more

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Verified Review Ray Meldrum was invited by TINZ to write this review.

Great company to deal with.

Review by Barbara Taylor | 20 March 2019, 13:47 PM | 1 comment

We had to contact them in London and they were easy to get hold of and very helpful and answered all ... Read more

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Verified Review Barbara Taylor was invited by TINZ to write this review.

Safety in the background

Review by Barbara Grieve | 20 March 2019, 13:47 PM | 1 comment

Although we did not need to make any claims while overseas, it was so good knowing that we were cover... Read more

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Verified Review Barbara Grieve was invited by TINZ to write this review.

great price for a great cover

Review by Marie-Charlotte NAHE | 18 March 2019, 13:51 PM | 1 comment

Fortunately no claim needed to be put through during my stay so can't comment on contact centre c... Read more

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Verified Review Marie-Charlotte NAHE was invited by TINZ to write this review.

PNG cruise

Review by Kevin Phillips | 14 March 2019, 19:12 PM | 1 comment

Had to claim for additional flight due to Air New Zealand cancelled flight. Claim submitted and appro... Read more

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Verified Review Kevin Phillips was invited by TINZ to write this review.

Avoid at all costs!

Review by Campbell Upton | 14 March 2019, 19:12 PM | 1 comment

They do not pay out the replacement value for stolen items. Also, they ask for receipts on items even... Read more

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Very satisfied customer

Review by Reah Cabello | 13 March 2019, 11:38 AM | 1 comment

Very accommodating staff, straight forward & hassle free transaction, fast & efficient claims... Read more

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Great to deal with, excellent service, good pricing...

Review by Robert Turner | 12 March 2019, 12:03 PM | 1 comment

We've been travelling a lot over the last 3 years. TINZ have been great even when dealing with cl... Read more

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Verified Review Robert Turner was invited by TINZ to write this review.

Amazing company to deal with!

Review by AJ | 08 March 2019, 15:10 PM | 1 comment

I can not recommend TINZ enough! I have used them a number of times and have had nothing but positiv... Read more

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Fast response, highly recommend

Review by melaleuca | 07 March 2019, 12:18 PM | 1 comment

TINZ service is excellent and they have a high-speed response rate. The claim approval process is fas... Read more

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TINZ FAQ's

How many people can I include in my policy?

The more the merrier right? TINZ insures groups of up to 25. That means more fun for less hassle.

Am I covered if I go on a cruise?

Yes, you don’t even need to pick a cruise specific policy. Here’s a top tip: Even if you’re travelling in New Zealand waters you still need to pick Pacific as you're not covered by your usual health insurance when you're out at sea even if you are still technically in NZ.

Am I covered for skiing and my equipment?

Yes if you purchase a ski policy cover. TINZ will cover $1,500 worth of skiing equipment. Dare devils can even ski off piste (within resort boundaries).

Are kids covered for free?

Yes, that’s right, kids will be covered at no added cost! Dependent children and grandchildren are included for free as long as they are under 21 years of age and not in full time employment .

Can I pay to reduce or cancel my excess?

Yes, at payment time you can pay to double your excess which decreases the cost of your premium. 

What additional extras are there?

Along with comprehensive cover for your electronics and personal belongings, additional cover can be purchased for specified items up to a total amount of $5,000.

Am I covered if my tour company collapses?

No, TINZ doesn’t provide protection from insolvency.

I'm not an New Zealand resident- can I buy cover?

No, policies are only available to New Zealand residents.

What size moped or motorbike am I covered to ride overseas?

TINZ will cover you for any engine size you ride as long as you’re insured to do so in Nez Zealand. Just make sure you get your International Drivers Permit (IDP) before you leave!

How long is their single trip cover for?

You can purchase a single policy up to 18 months in duration.

Can I extend my policy?

Having too much fun? No problems! You can extend your policy. Just give them a call on 0800 699 070 within New Zealand or +(64) 9 913 2361 from overseas.

Do they cover for my rental vehicle excess?

With TINZ you can rent a car without stressing about the possibility of any potential damages. TINZ includes a $6,000 rental vehicle excess cover as standard on our Comprehensive and Comprehensive Plus plans, saving you on exorbitant insurance excess fees when you hire a car.

Who underwrites them?

TINZ travel insurance policies are underwritten by certain underwriters at Lloyd's (insurer). As a Coverholder of Lloyds, TINZ issues and manages the policies as an authorised representative of Coffre-Fort Pty Limited ABN 66 125 358 518, AFS Licence No. 472457.

Where are they based?

Auckland!

FOUR FAST FACTS

No age limit
Under 65
90 days
$1,000 per item limit
or
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