TINZ Travel Insurance Reviews

TINZ want you to enjoy the ride without the worry - because life’s a trip. They have three different levels of cover to choose from to suit your trip, plus they cover for terrorism, high value items, winter sports, cruises and much more. Policies are available to those of any age. Dependents under 21 years of age travel for free. 24/7 emergency assistance no matter where you are in the world. Underwritten by Certain underwriters at Lloyd's.

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The best travel insurance in NZ

| | 0 comment Reviewed by Aimee on 29 April 2020, 22:07 PM

I initially chose the Comprehensive Plus cover because it was the only insurance policy in NZ I could... Read more

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I was really satisfied with the outcome thank you!

| | 0 comment Reviewed by Siobhan Patterson on 20 April 2020, 14:29 PM

I had difficulty getting through to the claims department in NZ. The Australian medical advisor from ... Read more

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check Verified Review Helen Walker was invited by TINZ to write this review.

As I did not have to claim it is not possible to comment

| | 1 comment Reviewed by Helen Walker on 15 April 2020, 15:04 PM

Your service is very efficient and I believe it is really good value. Always puts the mind at rest. Read more

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check Verified Review Helen Walker was invited by TINZ to write this review.
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check Verified Review Gillian Selman was invited by TINZ to write this review.

Complete waste of money

| | 0 comment Reviewed by Gillian Selman on 15 April 2020, 15:04 PM

Our trip was booked November 2019 and travel insurance purchased at same time with TINZ.
Trip did... Read more

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check Verified Review Gillian Selman was invited by TINZ to write this review.
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check Verified Review David Connell was invited by TINZ to write this review.

Good value

| | 1 comment Reviewed by David Connell on 15 April 2020, 15:03 PM

Was very pleased with the value of the policy offered, the price of the policy, the follow up and wil... Read more

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check Verified Review David Connell was invited by TINZ to write this review.
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check Verified Review Jude Scott was invited by TINZ to write this review.

Easy

| | 1 comment Reviewed by Jude Scott on 15 April 2020, 15:02 PM

Easy process to get the insurance with little to no hassle and price wise definitely competitive. Wou... Read more

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check Verified Review Jude Scott was invited by TINZ to write this review.
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check Verified Review JOHN THREADGILL was invited by TINZ to write this review.

Rang the helpline to ask something...

| | 0 comment Reviewed by JOHN THREADGILL on 15 April 2020, 15:02 PM

Didn't get through. Same song over and over and over and over again. Gets super-tedious quickly. ... Read more

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check Verified Review JOHN THREADGILL was invited by TINZ to write this review.
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Received half of what I should have

| | 0 comment Reviewed by Shar Williams on 15 April 2020, 14:59 PM

Customer support was great, however they did not reimburse me for alternative flights or my full acco... Read more

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check Verified Review Paul Bensemann was invited by TINZ to write this review.

No response at all to my emails

| | 0 comment Reviewed by Paul Bensemann on 15 April 2020, 14:55 PM

Your website said you were overwhelmed by phone calls so I sent two emails to you and no response. It... Read more

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check Verified Review Paul Bensemann was invited by TINZ to write this review.
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Quick to take the insurance premium...terrible customer service when needing help.

| | 0 comment Reviewed by Petina Kerapa on 15 April 2020, 14:55 PM

Good communication when signing up, but when travel plans changed and my trip was cut short TINZ refu... Read more

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check Verified Review Francis Talboys was invited by TINZ to write this review.

Insurance Null and Void

| | 1 comment Reviewed by Francis Talboys on 14 April 2020, 23:09 PM

Pointless in making a claim because all travel insurance is void. Read the small print. But they stil... Read more

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check Verified Review Francis Talboys was invited by TINZ to write this review.
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check Verified Review LAURA SHAXON-POIPOI was invited by TINZ to write this review.

Nice and Easy

| | 1 comment Reviewed by LAURA SHAXON-POIPOI on 10 March 2020, 17:48 PM

Fast quick easy process.
Glad I didn't need to claim butbsure it would have been a breeze if ... Read more

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check Verified Review LAURA SHAXON-POIPOI was invited by TINZ to write this review.

TINZ FAQ

How many people can I include in my policy?

The more the merrier right? TINZ insures groups of up to 25. That means more fun for less hassle.

Am I covered if I go on a cruise?

Yes, you don’t even need to pick a cruise specific policy. Here’s a top tip: Even if you’re travelling in New Zealand waters you still need to pick Pacific as you're not covered by your usual health insurance when you're out at sea even if you are still technically in NZ.

Am I covered for skiing and my equipment?

Yes if you purchase a ski policy cover. TINZ will cover $1,500 worth of skiing equipment. Dare devils can even ski off piste (within resort boundaries).

Can I pay to reduce or cancel my excess?

Yes, at payment time you can pay to double your excess which decreases the cost of your premium. 

What additional extras are there?

Along with comprehensive cover for your electronics and personal belongings, additional cover can be purchased for specified items up to a total amount of $5,000.

Am I covered if my tour company collapses?

No, TINZ doesn’t provide protection from insolvency.

I'm not an New Zealand resident- can I buy cover?

No, policies are only available to New Zealand residents.

What size moped or motorbike am I covered to ride overseas?

TINZ will cover you for any engine size you ride as long as you’re insured to do so in Nez Zealand. Just make sure you get your International Drivers Permit (IDP) before you leave!

How long is their single trip cover for?

You can purchase a single policy up to 18 months in duration.

Can I extend my policy?

Having too much fun? No problems! You can extend your policy. Just give them a call on 0800 699 070 within New Zealand or +(64) 9 913 2361 from overseas.

Do they cover for my rental vehicle excess?

With TINZ you can rent a car without stressing about the possibility of any potential damages. TINZ includes a $6,000 rental vehicle excess cover as standard on our Comprehensive and Comprehensive Plus plans, saving you on exorbitant insurance excess fees when you hire a car.

Who underwrites them?

TINZ travel insurance policies are underwritten by certain underwriters at Lloyd's (insurer). As a Coverholder of Lloyds, TINZ issues and manages the policies as an authorised representative of Coffre-Fort Pty Limited ABN 66 125 358 518, AFS Licence No. 472457.

Where are they based?

Auckland!

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