TINZ Travel Insurance Review

TINZ is consistently the cheapest in the market. We buy domestic travel insurance to cover our rental car excess - much cheaper than taking the rental company’s insurance. The one time we had to claim, it was very easy and efficient. Although we had to pay the rental company for the damage first, Tinz paid our claim promptly.

We bought our insurance with TINZ. When our luggage was delayed in NY the lady on the phone was very helpful. She told us how much we were covered for in that scenario. During the rest of our holiday we had items stolen from our luggage in Cuba and we were delayed coming home due to weather. Once we were home, I tried to make the claim on line but it wouldn't accept my policy number so there was much delay and correspondence over that then I seemed to be dealing with Australia and despite my emails and attachments of documents they kept requesting either the same things over again weeks later, or further down the process they wanted new information. It was a very long, slow and tedious process just to get a small amount refunded. The money I was initially claiming for - for delayed baggage, the company refused to pay and it ended up being an airline claim. I have used this company before and been happy but TINZ seems to be underwritten by an Australian company that I had huge delays and hassles with.

From to start to finish of the claim, was an easy process, I needed help with certain issues and it was explained what I needed to do in a courteous manner. Even though I had a long wait to get information from air new Zealand, the claim stayed active and was resolved as soon as information was received.

From to start to finish of the claim, was an easy process, I needed help with certain issues and it was explained what I needed to do in a courteous manner. Even though I had a long wait to get information from air new Zealand, the claim stayed active and was resolved as soon as information was received.

My cancelled travel due to the current pandemic was not covered by my policy however TINZ gave me a credit note valid for 18 months, which they did not have to do. I really appreciate the ease with which they agreed to the credit and the personal touch from their customer service representatives. It has been a difficult time for all of us, especially for those who have had to deal with an angry and frustrated public. The TINZ staff are a credit to the industry and I thank them.

We have used TINZ several times for overseas trips.<br/>Needed to make claim for medical and delayed departure at Munich Airport. Highly impressed with their service and assistance with claim, and prompt claim settlement.<br/>Would definitely highly recommend TINZ for excellent, and easy service.<br/><br/>John & Chris - Auckland NZ

I initially chose the Comprehensive Plus cover because it was the only insurance policy in NZ I could find with cover for events related to terrorism, however I ended up needing to claim for something entirely different - the 5 day delay of my luggage. Comprehensive Plus cover gave me $1000 of cover instead of the $250 of Comprehensive, and I was so glad I had paid the extra at the time of purchase. The claims process was straightforward and very easy, and considering the state of the travel industry right now, I was very impressed with the timeliness of the response from TINZ. Thank you very much I will certainly chose TINZ in the future (whenever that may be!)

I had difficulty getting through to the claims department in NZ. The Australian medical advisor from TINZ was really helpful but couldn't be sure if accommodation costs would be covered and he didn't mention a food subsidy so I didn't keep good receipt records of everything I spent. That said the actual claim process was quick and easy, my bank records were accepted and all paid out so I am so grateful for the support to my young daughter and me when we were in a vulnerable position after escaping the NSW forest fires. Thanks again!

Good communication when signing up, but when travel plans changed and my trip was cut short TINZ refused to refund any portion of the year long premium-absolute thief’s.

Was very pleased with the value of the policy offered, the price of the policy, the follow up and will use again.

Your website said you were overwhelmed by phone calls so I sent two emails to you and no response. It was a complete waste of money taking out travel insurance with you.

Pointless in making a claim because all travel insurance is void. Read the small print. But they still keep the premium