Zoom Travel Insurance Reviews

Travel is fun, until something goes wrong. Zoom Travel Insurance helps protect you from unfortunate, unexpected events no matter where you're zooming to. Zoom's policies are available to those under 85 years. Dependants under 19 years travel for free with parent or grandparent. They offer 24/7 emergency assistance no matter where you are in the world. Underwritten by Certain Underwriters of LLoyds.
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Great stuff

| | 1 comment Reviewed by Tom Li on 01 April 2019, 13:33 PM

Really appreciated the quick and friendly customer service, which managed to get me everything I want... Read more

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Excellent Service

| | 1 comment Reviewed by Kelly Stewart on 19 March 2019, 18:19 PM

We had luggage go missing for 5 days. Zoom replied very quickly, compensated us with no questions ans... Read more

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Beyond expectations

| | 1 comment Reviewed by Daniel Harris on 18 March 2019, 13:50 PM

Great experience when dealing with Zoom, quick response and good customer experience. They went beyon... Read more

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check Verified Review Callum was invited by Zoom Travel Insurance to write this review.

Communication channels lacking

| | 1 comment Reviewed by Callum on 07 March 2019, 12:17 PM

Very hard to get hold of with only a NZ number, ended up with multiple points of contact through phon... Read more

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check Verified Review Callum was invited by Zoom Travel Insurance to write this review.
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Excellent to deal with.

| | 1 comment Reviewed by Ian and Adrienne Hunter on 18 February 2019, 18:31 PM

Zoom accepted our claim even though we couldn’t satisfy all the information requirements. We will be ... Read more

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Great value for money & excellent customer support!

| | 1 comment Reviewed by Raychell Teinakore on 02 January 2019, 14:34 PM

Unfortunately I did end up having to use my travel insurance while overseas. However the ZOOM claim p... Read more

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Great service!

| | 1 comment Reviewed by Selina Groube 1 on 24 December 2018, 12:59 PM

Thanks Zoom for the quick, affordable and efficient service! I like the welcome home message and woul... Read more

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Look elsewhere.

| | 1 comment Reviewed by Aidan Gray on 13 November 2018, 11:40 AM

This was one of the worst experiences with an insurance comapny for me. There are much better options... Read more

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Simple & affordable

| | 1 comment Reviewed by Jenn Onyeiwu on 03 September 2018, 18:17 PM

Easy to book and good value for money. I didn't have to worry to go through a long process to set... Read more

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Awesome

| | 1 comment Reviewed by Charlie on 10 July 2018, 14:59 PM

I haven't ever had to make a claim before, I wasn't holding out for a good experience but Zoo... Read more

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Travel insurance with the most comprehensive cover for unforeseen circumstances.

| | 1 comment Reviewed by Hayley Warren on 10 July 2018, 14:59 PM

We were travelling to Hawaii, and we had cover to make sure we were covered for unforeseen circumstan... Read more

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Hassle free easy online cover.

| | 1 comment Reviewed by Martin Kirman on 06 July 2018, 18:36 PM

I found no problem at all to use online setup, very quick and simple.
Had one occasion only overs... Read more

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Zoom Travel Insurance FAQ's

How many people can I include in my policy?

The more the merrier right? Zoom's insures groups of up to 25. That means more fun for less hassle.

Am I covered if I go on a cruise?

No, not automatically. You must purchase their cruise pack in order to be covered for any medical treatment you receive on board and for helicopter evacuation should you require emergency medical assistance.

Am I covered for skiing and my equipment?

In order to be covered for winter sports including skiing, snowboarding, tobogganing or tubing (on groomed ski slopes) you must purchase Zoom’s Snow pack cover. Snow pack cover provides cover for overseas emergency medical and hospital expenses, cover for piste closure, bad weather and avalanche, and for loss or damage to your own snow sport equipment. You will also be covered for the value of any unused ski pass, ski hire or tuition fees following loss or theft of your ski pass, or you being unable to ski following accident or illness.

Can I pay to reduce or cancel my excess?

Yes you can reduce the standard excess of $200 by paying a $100 excess reduction fee.

What additional extras are there?

Whether you intend to hit the golf course, or ride worry free on a cycling break, or head on a winter escape, Zoom has a wide range of additional extras available to purchase.

Am I covered if my tour company collapses?

Zoom will not pay for any expenses due to the financial collapse of any transport, tour or accommodation provider.

I'm not a New Zealand resident- can I buy cover?

Zoom doesn’t cover Non-Residents visiting New Zealand. However, we will cover temporary residents of NZ temporarily travelling overseas and who, at the date the certificate of insurance is issued: -are aged 74 years and under; and -hold a return ticket to New Zealand; and -have a home in New Zealand to which they intend to return; and -hold a current visa which will remain valid beyond the period of their journey; and -have private health insurance for the entire journey and beyond.

What size moped or motorbike am I covered to ride overseas?

Zoom will cover you for any engine size you ride as long as you’re insured to do so in New Zealand. Just make sure you get your International Drivers Permit (IDP) before you leave! If you do not have a motorbike license then you are only insured to ride a moped or bike up to 50cc.

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with Zoom as long as your original policy has not expired.

Do they cover for my rental vehicle excess?

Yes Zoom will reimburse you for up to $5,000 or $8,000 for any excess or deductible which you become legally liable to pay under your rental vehicle hiring agreement. Note that you may only add or upgrade vehicle excess prior to picking up the car.

Who underwrites them?

Zoom travel insurance policies are underwritten by certain underwriters at Lloyd's

Where are they based?

Sydney!

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