Zoom Travel Insurance Reviews

Travel is fun, until something goes wrong. Zoom Travel Insurance helps protect you from unfortunate, unexpected events no matter where you're zooming to. Zoom's policies are available to those under 85 years. Dependants under 19 years travel for free with parent or grandparent. They offer 24/7 emergency assistance no matter where you are in the world. Underwritten by Certain Underwriters of LLoyds.
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Covid19

| | 0 comment Reviewed by Sarah Adams on 22 April 2020, 15:11 PM

Sadly our family trip to Europe has been cancelled. Thankfully Zoom Travel Insurance have been able ... Read more

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Great service

| | 0 comment Reviewed by helena ludlow on 20 April 2020, 14:29 PM

I chose Zoom as I had very specific requirements for a trip to Africa, by far the best value for mone... Read more

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check Verified Review Nigam was invited by Zoom Travel Insurance to write this review.

Easy as

| | 0 comment Reviewed by Nigam on 14 April 2020, 23:09 PM

It was a claim free insurance so don’t know how that will work but the process of buying was easy. Read more

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check Verified Review Nigam was invited by Zoom Travel Insurance to write this review.
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check Verified Review BRUCE was invited by Zoom Travel Insurance to write this review.

Straight forward online booking

| | 1 comment Reviewed by BRUCE on 27 February 2020, 12:47 PM

Unlike some others the online system was straight forward and simple even with the need for pre exist... Read more

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check Verified Review BRUCE was invited by Zoom Travel Insurance to write this review.
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check Verified Review Kenneth was invited by Zoom Travel Insurance to write this review.

Simple and Easy

| | 1 comment Reviewed by Kenneth on 24 February 2020, 15:37 PM

Cost effective, simple easy to use website gives real peace of mind when traveling overseas. Never ha... Read more

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check Verified Review Kenneth was invited by Zoom Travel Insurance to write this review.
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Wonderful service

| | 1 comment Reviewed by Gaye Burt on 19 February 2020, 19:31 PM

So pleased to be able to be covered for my husbands pre exiting conditions and it was at a great pric... Read more

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check Verified Review Rohit was invited by Zoom Travel Insurance to write this review.

Easiest site to get online insurance

| | 1 comment Reviewed by Rohit on 17 February 2020, 20:44 PM

It was the easiest site to get Insurance, especially for existing medical conditions. The total Zoom... Read more

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check Verified Review Rohit was invited by Zoom Travel Insurance to write this review.
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check Verified Review Patricia was invited by Zoom Travel Insurance to write this review.

Awesome and very easy to do online

| | 1 comment Reviewed by Patricia on 17 February 2020, 20:43 PM

I had been diagnosed with a medical problem, no worries in getting insurance easy to setup and unders... Read more

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check Verified Review Patricia was invited by Zoom Travel Insurance to write this review.
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check Verified Review JOHANN HANSEN was invited by Zoom Travel Insurance to write this review.

Changed their mind half way through a claim

| | 1 comment Reviewed by JOHANN HANSEN on 17 February 2020, 20:41 PM

A claim was placed, all was going well.
"Please fill out this form. Please provide receipts. Plea... Read more

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check Verified Review JOHANN HANSEN was invited by Zoom Travel Insurance to write this review.
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Excellent service

| | 1 comment Reviewed by Jessica Rose on 11 February 2020, 14:03 PM

My daughter suffered a severe infection while we were on holiday that required treatment multiple tim... Read more

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check Verified Review Brian was invited by Zoom Travel Insurance to write this review.

worry free CNY

| | 1 comment Reviewed by Brian on 11 February 2020, 14:02 PM

Having peace of mind while in Singapore during CNY. Recent Flue scares could have caused major disr... Read more

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check Verified Review Brian was invited by Zoom Travel Insurance to write this review.
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check Verified Review Davis was invited by Zoom Travel Insurance to write this review.

An excellent no fuss insurance company!

| | 1 comment Reviewed by Davis on 30 January 2020, 13:38 PM

A truly no fuss experience when dealing with Zoom. You will not be disappointed. Very easy to setup, ... Read more

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check Verified Review Davis was invited by Zoom Travel Insurance to write this review.

Zoom Travel Insurance FAQ

How many people can I include in my policy?

The more the merrier right? Zoom's insures groups of up to 25. That means more fun for less hassle.

Am I covered if I go on a cruise?

No, not automatically. You must purchase their cruise pack in order to be covered for any medical treatment you receive on board and for helicopter evacuation should you require emergency medical assistance.

Am I covered for skiing and my equipment?

In order to be covered for winter sports including skiing, snowboarding, tobogganing or tubing (on groomed ski slopes) you must purchase Zoom’s Snow pack cover. Snow pack cover provides cover for overseas emergency medical and hospital expenses, cover for piste closure, bad weather and avalanche, and for loss or damage to your own snow sport equipment. You will also be covered for the value of any unused ski pass, ski hire or tuition fees following loss or theft of your ski pass, or you being unable to ski following accident or illness.

Can I pay to reduce or cancel my excess?

Yes you can reduce the standard excess of $200 by paying a $100 excess reduction fee.

What additional extras are there?

Whether you intend to hit the golf course, or ride worry free on a cycling break, or head on a winter escape, Zoom has a wide range of additional extras available to purchase.

Am I covered if my tour company collapses?

Zoom will not pay for any expenses due to the financial collapse of any transport, tour or accommodation provider.

I'm not a New Zealand resident- can I buy cover?

Zoom doesn’t cover Non-Residents visiting New Zealand. However, we will cover temporary residents of NZ temporarily travelling overseas and who, at the date the certificate of insurance is issued: -are aged 74 years and under; and -hold a return ticket to New Zealand; and -have a home in New Zealand to which they intend to return; and -hold a current visa which will remain valid beyond the period of their journey; and -have private health insurance for the entire journey and beyond.

What size moped or motorbike am I covered to ride overseas?

Zoom will cover you for any engine size you ride as long as you’re insured to do so in New Zealand. Just make sure you get your International Drivers Permit (IDP) before you leave! If you do not have a motorbike license then you are only insured to ride a moped or bike up to 50cc.

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with Zoom as long as your original policy has not expired.

Do they cover for my rental vehicle excess?

Yes Zoom will reimburse you for up to $5,000 or $8,000 for any excess or deductible which you become legally liable to pay under your rental vehicle hiring agreement. Note that you may only add or upgrade vehicle excess prior to picking up the car.

Who underwrites them?

Zoom travel insurance policies are underwritten by certain underwriters at Lloyd's

Where are they based?

Sydney!

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