Travel Insurance Reviews

Supplied medical histpory, you doubled cost for a condition the MOH does't even acknowledge with a medical code - outrageous!

Purchased a ticket for the family on August 2019. We were able to fly on January 2020 but couldn't use our return ticket via Hong Kong on February 2020 due to travel ban related to Covid-19 so we purchased another ticket via South Korea. The airline returned a portion of our unused ticket and 1Cover approved our claim for the new ticket which is about NZ$3000.

Claim was denied with process taking months. Would take at least an hour everytime to get through to their customer service department, with service being rude and passive aggressive. Never again!

My cancelled travel due to the current pandemic was not covered by my policy however TINZ gave me a credit note valid for 18 months, which they did not have to do. I really appreciate the ease with which they agreed to the credit and the personal touch from their customer service representatives. It has been a difficult time for all of us, especially for those who have had to deal with an angry and frustrated public. The TINZ staff are a credit to the industry and I thank them.

I initially chose the Comprehensive Plus cover because it was the only insurance policy in NZ I could find with cover for events related to terrorism, however I ended up needing to claim for something entirely different - the 5 day delay of my luggage. Comprehensive Plus cover gave me $1000 of cover instead of the $250 of Comprehensive, and I was so glad I had paid the extra at the time of purchase. The claims process was straightforward and very easy, and considering the state of the travel industry right now, I was very impressed with the timeliness of the response from TINZ. Thank you very much I will certainly chose TINZ in the future (whenever that may be!)

We purchased a fully comprehensive policy in October 2019 for a 5 week trip in Europe in March 2020. The trip was booked and paid for in advance hotel bookings were non cancellation deals, flights, train tickets, tourist attractions etc to the value of $15'000. A pandemic clause to be found on page 68 allowed this company the ability to take the premium, provide no cover and walk away with no moral compass or consequence.

Sadly our family trip to Europe has been cancelled. Thankfully Zoom Travel Insurance have been able to provide a voucher so that we can rebook our travel insurance once our new dates have been confirmed.

I chose Zoom as I had very specific requirements for a trip to Africa, by far the best value for money compared to other quotes. I had to cancel due to COVID and was given a credit voucher instead at my request which was great for my circumstances. All email correspondence was very timely and understanding. Looking forward to using Zoom again.

I had difficulty getting through to the claims department in NZ. The Australian medical advisor from TINZ was really helpful but couldn't be sure if accommodation costs would be covered and he didn't mention a food subsidy so I didn't keep good receipt records of everything I spent. That said the actual claim process was quick and easy, my bank records were accepted and all paid out so I am so grateful for the support to my young daughter and me when we were in a vulnerable position after escaping the NSW forest fires. Thanks again!

Thank you to Southern Cross travel insurance for making allowances due to COVID19 and cancelling and fully refunding policies that were no longer needed.

Easy and fast and cared enough to include well wishes for the person who was unable to travel due to medical reasons.

Easy to purchase, always buy as soon as I make my plans! Touch wood no issues to claim for!!