This was such a seamless, efficient process along with great communication. We always find SCTI grea... Read more
My daughter spent $133 on travel insurance for her Contiki round Europe. On day 19/25 she ended up in... Read more
Fantastic experience with SCTI - after being badly let down and messed about by Qantas airline for mo... Read more
Used SCTI for a trip to south america, where I got sick. Luckily the sum of expenses was pretty small... Read more
After many years of taking travel insurance with SCTI and no claims we have recently had to claim twi... Read more
I made a successful claim with SCTI for tour costs and plane tickets as a result of a natural disaste... Read more
There is an ‘Individual’ and a ‘Family’ type of cover available on the Single Trip Policy and Annual Multi-Trip Policy.
‘Individual’ applies to one adult or child, or one adult and any dependent children, all of whom are named on the Certificate of Insurance. If two or more children are travelling without an adult they must have separate ‘Individual’ policies.
‘Family’ applies to two adults, or two adults and any dependent children, all of whom are named on the Certificate of Insurance.
Yes, our policy automatically covers you if you’re a fare paying passenger aboard a cruise ship.
You can also purchase a TravelCare policy if the cruise is travelling around New Zealand as part of an international itinerary. For example, the cruise ship departs New Zealand and travels around the Pacific Islands, then on to New Zealand, cruising around the coast.
However, if your cruise ship is only travelling through New Zealand waters, you’re not eligible to purchase a TravelCare policy, as it covers international travel only.
You have the option to select ‘skiing and snowboarding cover’ during the application process. If you have selected this option, paid an extra premium, and have skiing and snowboarding cover confirmed on your Certificate of Insurance, then you will have cover (subject to the terms and conditions of the policy).
Yes, you can choose to have a $0, $100 or $250 excess on your policy. The excess you select will be confirmed on your Certificate of Insurance.
You can personalise your policy with options to:
• Increase your luggage and personal items cover, up to $10,000 for any single item (with a maximum limit of $15,000 per journey)
• Increase cover for cancellations or changes to your journey before you leave
• Add specified personal items valued above $1,500
• Add ‘moped and motorbike cover’
• Add ‘skiing and snowboarding cover’
No, SCTI doesn’t cover the financial collapse of any service provider, such as your tour company.
Yes, you can buy cover if you’re:
• A New Zealand citizen or permanent resident
• An Australian citizen or permanent resident
• On a visa/permit which allows you to access all publicly funded health and disability services in Australia and is valid until after your end date of insurance
You’re not covered under any section of the policy where you’re riding a moped or motorbike as a driver or passenger unless you’ve selected the optional ‘moped and motorbike cover’ during the application process. If you’ve selected this option, paid an extra premium, and have moped and motorbike cover confirmed on your Certificate of Insurance, then you’ll be covered if you’re riding a bike of up to 200cc (subject to the terms and conditions of the policy).
A single trip policy can cover journeys that are up to 12 months in duration.
If you have a Single Trip policy, you can extend your policy by contacting SCTI directly. If you have a Single Trip Policy, no extension will be granted once your ‘end date of insurance’ has passed. If you have an Annual Multi-Trip policy, you’ll need to purchase a brand new policy, as SCTI don’t currently offer extensions.
Yes, for up to $5,000 per journey. You’re only insured for a standard model motor vehicle or motor home (designed to carry no more than eight people, including the driver). The vehicle must be rented from a licensed motor vehicle rental agency.
Southern Cross Benefits Limited trading as Southern Cross Travel Insurance.
Auckland, New Zealand.