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Southern Cross Travel Insurance (SCTI) Reviews

Southern Cross Travel Insurance (SCTI) reviews

Southern Cross Travel Insurance (SCTI) has been providing cover for people traveling overseas for over 35 years. The company is part of the Southern Cross Group and is 100% New Zealand owned. You can choose from two types of policies – a Single Trip or an Annual Multi-Trip. Policies are available to those of any age. They also offer 24/7 emergency assistance, no matter where you are in the world. SCTI is underwritten by Southern Cross Benefits Limited trading as Southern Cross Travel Insurance.

Southern Cross Travel Insurance (SCTI) reviews
Overall rating 8.6/10

Customer Experience

8.6/10
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8.1/10
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Value for Money

8.7/10
8.7/10
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Quick and easy service

| | 0 comment Reviewed by Jude on 04 July 2019, 12:29 PM

Had a car accident while overseas. Southern Cross was amazingly easy to deal with upon our return. Pa... Read more

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Excellent Claims Experience

| | 0 comment Reviewed by Jill on 23 October 2018, 18:33 PM

This was such a seamless, efficient process along with great communication. We always find SCTI grea... Read more

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Thank god for SCTI!

| | 0 comment Reviewed by Rose Gerven on 21 August 2018, 11:54 AM

My daughter spent $133 on travel insurance for her Contiki round Europe. On day 19/25 she ended up in... Read more

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SCTI fantastic

| | 0 comment Reviewed by Jacqui Gregory on 31 July 2018, 14:21 PM

Fantastic experience with SCTI - after being badly let down and messed about by Qantas airline for mo... Read more

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Will not use again

| | 0 comment Reviewed by Charlotte SinSal on 06 April 2018, 14:08 PM

Used SCTI for a trip to south america, where I got sick. Luckily the sum of expenses was pretty small... Read more

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SCTI Fair and Fast sorting claims

| | 0 comment Reviewed by MacKinnon on 29 March 2018, 16:39 PM

After many years of taking travel insurance with SCTI and no claims we have recently had to claim twi... Read more

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Five Stars for SCTI

| | 0 comment Reviewed by Sandy on 13 October 2016, 13:54 PM

I made a successful claim with SCTI for tour costs and plane tickets as a result of a natural disaste... Read more

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Southern Cross Travel Insurance FAQ's

How many people can I include in my policy?

There is an ‘Individual’ and a ‘Family’ type of cover available on the Single Trip Policy and Annual Multi-Trip Policy. ‘Individual’ applies to one adult or child, or one adult and any dependent children, all of whom are named on the Certificate of Insurance. If two or more children are travelling without an adult they must have separate ‘Individual’ policies. ‘Family’ applies to two adults, or two adults and any dependent children, all of whom are named on the Certificate of Insurance.

Am I covered if I go on a cruise?

Yes, our policy automatically covers you if you’re a fare paying passenger aboard a cruise ship.

You can also purchase a TravelCare policy if the cruise is travelling around New Zealand as part of an international itinerary. For example, the cruise ship departs New Zealand and travels around the Pacific Islands, then on to New Zealand, cruising around the coast. However, if your cruise ship is only travelling through New Zealand waters, you’re not eligible to purchase a TravelCare policy, as it covers international travel only.

Am I covered for skiing and my equipment?

You have the option to select ‘skiing and snowboarding cover’ during the application process. If you have selected this option, paid an extra premium, and have skiing and snowboarding cover confirmed on your Certificate of Insurance, then you will have cover (subject to the terms and conditions of the policy).

I’m not a New Zealand resident - can I buy cover?

Yes, you can buy cover if you’re:

• A New Zealand citizen or permanent resident

• An Australian citizen or permanent resident

• On a visa/permit which allows you to access all publicly funded health and disability services in Australia and is valid until after your end date of insurance

What size moped or motorbike am I covered to ride overseas?

You’re not covered under any section of the policy where you’re riding a moped or motorbike as a driver or passenger unless you’ve selected the optional ‘moped and motorbike cover’ during the application process. If you’ve selected this option, paid an extra premium, and have moped and motorbike cover confirmed on your Certificate of Insurance, then you’ll be covered if you’re riding a bike of up to 200cc (subject to the terms and conditions of the policy).

How long is their single trip cover for?

A single trip policy can cover journeys that are up to 12 months in duration.

Can I extend my policy from overseas?

If you have a Single Trip policy, you can extend your policy by contacting SCTI directly. If you have a Single Trip Policy, no extension will be granted once your ‘end date of insurance’ has passed. If you have an Annual Multi-Trip policy, you’ll need to purchase a brand new policy, as SCTI don’t currently offer extensions.

Do they cover for my rental vehicle excess?

Yes, for up to $5,000 per journey. You’re only insured for a standard model motor vehicle or motor home (designed to carry no more than eight people, including the driver). The vehicle must be rented from a licensed motor vehicle rental agency.

Who underwrites them?

Southern Cross Benefits Limited trading as Southern Cross Travel Insurance.

What is their cooling off period?

14 days

Where are they based?

Auckland, New Zealand.

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