TINZ Travel Insurance Reviews

I thought the process of arranging insurance was pretty slick and fairly-priced. It was well-organised and simple. Great! or so I thought. When I came to try and make a claim, I found to my horror that medical costs in NZ are NOT covered, "because it's a domestic policy." Hello? I booked a NZ snow holiday with appropriate, additional snow insurance. TINZ happily took the extra money, but at no time was it made clear that this wouldn't include medical cover! Seriously unimpressed.
I also wanted to make a claim for an item that had been lost, but was told I would need written evidence that I'd spoken to the hotel about the loss. Like we would have such a thing!
Needless to say, I will be looking elsewhere, next time I need travel / holiday insurance. And I'll be checking the policy details, a lot more closely.

peace of mind knowing that your're covered, should anything should happen. Good value for the the cover that you get when away from home .

Could not fault the communication levels. Did not have to use the insurance policy, but felt good knowing it was there.

On line process was easy to set up insurance and phone assistance was excellent when I had queries on application. Luckily no need to make any claims. The policy had good cover, lower excess than most, and good value for money.

I didn't need to claim, but did read the policy doc thoroughly and chose this based on a good level of cover and great price. Sign up was easy and communication was good.

During May of this year, whilst on an organised tour of Israel, my wife Margaret developed a serious case of pneumonia and had to be hospitalised in Jerusalem. We felt really out on a limb as there was relatively little English spoken at the hospital and the up-front costs of hospital admission and ongoing care were quite daunting. Before leaving New Zealand we had the good fortune to take out travel insurance with TINZ and with hindsight we can honestly say it was one of the best moves we have ever made. From the moment we first notified TINZ of our predicament, they gave us assurance that they were able and willing to deal with our situation and kept in constant contact with us by email and telephone.

I would like to make special mention here of our case managers at the Travel Claims Emergency Operations Centre. They dealt with our situation extremely professionally but at the same time retaining that human touch that is so often absent in big business. There were various aspects of our dilemma that required constant re-arrangement, especially those regarding hotel bookings and our Case Managers dealt with these seamlessly, keeping us informed at every stage. Margaret was in hospital for about 3 weeks at the end of which TINZ arranged for her to be repatriated to New Zealand with a nurse escort. They arranged all flights and itineraries and made the return home as comfortable as possible. The accompanying nurse, an Israeli, was extremely experienced and efficient and arranged wheelchair and motorised transport assistance at every airport.Prior to travelling, we advised TINZ of our existing medical conditions and history and paid the extra premium requested. Had we not done so, we would have been in all sorts of trouble and would strongly urge readers of this review to disclose all medical matters in advance. Margaret’s ongoing recovery is now nearing completion and we are thankful to TINZ for the professional manner in which they exercised their duty of care over us. We shall always be grateful to our case managers for looking after us across the miles at a time when our morale was very low and our future very uncertain. Needless to say we have no hesitation in recommending TINZ – indeed we have already done so to all our friends and family.

I am very happy with TINZ and would recommend you and will use you next time I need travel insurance.

This is a low cost basic cover found it was adequate cover for me and my husband travelling to Australia. Will use again in our next travel plans

We sent in a claim and it was sorted very quickly.
Only thing was that I tried to claim online and tried 3 times- it wouldnt let me fill some of it in. A bit frustrating but I ended up phoning and they were very obliging and told me to email the documents which was easier.

TINZ was best value for money when we were shopping for travel insurance. we had no cause to claim so cannot comment on that aspect.

Easiest travel Insurance ever to have. Covered all my needs. Did not need to claim. Would use TINZ again. Good value.

I found the sign-up process super easy and quick. I had a question about the wording in the PDS and sent an email through to the customer service team and they replied within 24 hours with a full answer to my question. This is the second time I have gotten insurance with them and will definitely do it again in the future.