1Cover Travel Insurance Reviews

Insurance You Can Count On, 1Cover Direct Insurance Group Was Founded In 2003. This experience has allowed them to establish a team of travel insurance experts and are proud to say they have provided cover to over 1 Million customers. Policies are available to all ages. Dependants travel for free under 21 years of age. 24/7 emergency assistance. Underwritten by HDI Global Specialty SE - New Zealand.

Overall rating 8.6/10

Customer Experience

8.6/10
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Value for Money

8.6/10
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check Verified Review Gordon Sylvester was invited by 1Cover to write this review.

Overall was relatively happy

| | 1 comment Reviewed by Gordon Sylvester on 05 June 2018, 13:56 PM

While i didn't appreciate the constant reminder to take out any policy, It was in fact rather ann... Read more

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check Verified Review Gordon Sylvester was invited by 1Cover to write this review.
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check Verified Review Patricia Hewson was invited by 1Cover to write this review.

Will not use 1Cover in future

| | 1 comment Reviewed by Patricia Hewson on 05 June 2018, 13:56 PM

As our plane left late, we missed our next flight.to Dublin. plus train to Tullamore. Took a taxi the... Read more

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check Verified Review Patricia Hewson was invited by 1Cover to write this review.
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check Verified Review Sheree Evans was invited by 1Cover to write this review.

Disappointing

| | 2 comments Reviewed by Sheree Evans on 05 June 2018, 13:56 PM

We got caught out in the Air NZ change of planes. Unfortunately our flight was cancelled, as the airc... Read more

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check Verified Review Sheree Evans was invited by 1Cover to write this review.
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check Verified Review Christopher Richard Bailey was invited by 1Cover to write this review.

I can thoroughly recommend this company for travel insurance.

| | 1 comment Reviewed by Christopher Richard Bailey on 31 May 2018, 14:26 PM

In my dealings with this company I have always found their service to be extremely professional and r... Read more

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check Verified Review Christopher Richard Bailey was invited by 1Cover to write this review.
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check Verified Review Nicholas Alfeld was invited by 1Cover to write this review.

Thanks ... for nothing!

| | 1 comment Reviewed by Nicholas Alfeld on 31 May 2018, 14:26 PM

Have always purchased 1Cover for our trips and have never made a claim. The one time we really did r... Read more

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check Verified Review Nicholas Alfeld was invited by 1Cover to write this review.
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check Verified Review Karen Shields was invited by 1Cover to write this review.

Confidence with 1Cover Insurance

| | 1 comment Reviewed by Karen Shields on 29 May 2018, 11:57 AM

Recently I had an injury while in Australia. I contacted 1Cover and immediately they were there to su... Read more

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check Verified Review Karen Shields was invited by 1Cover to write this review.
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check Verified Review Fergus Stewart was invited by 1Cover to write this review.

Incorrect advice

| | 1 comment Reviewed by Fergus Stewart on 29 May 2018, 11:57 AM

Expensive basic cover compared with alternative providers for America. Incorrect info given about pol... Read more

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check Verified Review Fergus Stewart was invited by 1Cover to write this review.
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check Verified Review Louise Allen was invited by 1Cover to write this review.

Wouldn't leave NZ without 1cover

| | 1 comment Reviewed by Louise Allen on 24 May 2018, 11:36 AM

Always use 1cover travel insurance. Quotes are well priced, very easy website to navigate. Haven'... Read more

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check Verified Review Louise Allen was invited by 1Cover to write this review.
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check Verified Review Lawrence Thorpe was invited by 1Cover to write this review.

Easy travelling with peace of mind

| | 1 comment Reviewed by Lawrence Thorpe on 24 May 2018, 11:36 AM

Thankfully we didn't need to use our insurance but we had peace of mind knowing we were covered f... Read more

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check Verified Review Lawrence Thorpe was invited by 1Cover to write this review.
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check Verified Review Bruce Watson was invited by 1Cover to write this review.

Customer service excellent.

| | 1 comment Reviewed by Bruce Watson on 24 May 2018, 11:35 AM

This is the second time my wife and I have taken your insurance and never had to claim. We can only s... Read more

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check Verified Review Bruce Watson was invited by 1Cover to write this review.
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Scam disguised as insurance.

| | 2 comments Reviewed by shaunc13 on 24 May 2018, 11:35 AM

Asked for documents/evidence of theft that was impossible to collect. Eventually paid after causing m... Read more

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check Verified Review Diane Sinclair was invited by 1Cover to write this review.

1Cover Insurance always packed in the luggage

| | 1 comment Reviewed by Diane Sinclair on 22 May 2018, 14:19 PM

Wasn’t required this trip but always good to have the peace of mind that goes with a 1Cover policy. Read more

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check Verified Review Diane Sinclair was invited by 1Cover to write this review.

1Cover FAQ

How many people can I include in my policy?

The more the merrier right? 1Cover insures groups of up to 25. That means more fun for less hassle.

Am I covered if I go on a cruise?

Yes, whether you’re boarding a cruiseliner that travels the open ocean or cruising along the rivers of Europe, 1Cover's Cruise Pack add-on provides you with cover from ship to shore. If you're cruising for more than 2 days you must select the add-on and pay the additional premium to be covered.

Am I covered for skiing and for my equipment?

Yes if you purchase their Ski Pack add on. 1Cover will cover $1,500 worth of skiing equipment. Dare devils can even ski off piste (within resort boundaries).

Can I pay to reduce or cancel my excess?

Yes if you pay an additional premium when you purchase your policy.

What additional extras are there?

Along with comprehensive cover for your electronics and personal belongings, additional cover can be purchased for specified items up to a total amount of $5,000.

Am I covered if my tour company collapses?

1Cover doesn’t provide protection from insolvency.

I’m not a New Zealand resident- can I buy cover?

Sure! Just head over to their visitors travel insurance policy. So long as your trip is within NZ you will be eligible for unlimited medical cover.

What size moped or motorbike am I covered to ride overseas?

1Cover will cover you for any engine size you ride as long as you’re insured to do so in NZ. Just make sure you get your International Drivers Permit (IDP) before you leave!

How long is their single trip cover for?

<

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with 1Cover for up to a year. Just give them a call!

Do they cover for my rental vehicle excess?

Yes, for up to $5000. Cover includes sedans, hatchbacks, station-wagon, four wheel drives, mini bus or campervan/motorhome that does not exceed 4.5 tonne.

Who underwrites them?

1Cover ® is a registered trademark of 1Cover Pty Limited. 1Cover NZ Ltd, Company No. 1588084, FSP472306 (a NZ company) arranges this insurance as an Appointed Representative of Coffre-Fort Pty Ltd, ABN 66 125 358 518, AFS Licence No. 472457. This insurance is underwritten by certain underwriters at Lloyd’s.

Where are they based?

Auckland

What is the cooling off period?

14 days

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