Travel Insurance Reviews

My family and I recently went on holiday after searching for travel insurance we found Zoom had the best value for money. Unfortunately our trip was was interrupted due to a weather event. From our first contact regarding our claim, Zoom has been awesome very helpful and professional through the whole process. Which by the way is very easy. I definitely would use Zoom again and will be recommending to friends and family. Thanks

I found the communication hard - I was trying to email and did not always get a response. Being in the country the internet connect was not great so email was easiest way for me. I am hoping today I will hear something about the email I sent through while in Canada. I did send an email last week, however they said I had to contact some other area - if I am reply I am not sure why I would need to do that. Makes it confusing to communicate and understand what needs done.

Wonderful hassle free travel insurance. My questions were answered promptly and advice was very helpful. Fantastic price for peace of mind travelling with everything covered. I would definitely recommend.

Fortunately, we did not have any problems with our travel but it is good having peace of mind. We used Zoom as there were good reports from previous users with their travel claims.

The process to get the insurance was simple, quick and painless.
Zoom was the cheapest we found for where we were going.

Simple online insurance cover, found it very user friendly. Added car excess cover easy & cheaper than car hire insurer,

We Used Zoom insurance for the first time. Was easy and a reasonable rate. We will use again in the future.

Everything was great online, quick and easy, price and conditions were fine. But... on sending me a confirmation email for our trip to Thailand, the email had a backing picture of some people sitting on an elephant trekking through a river. Elephants are terribly ill treated to get to the point of carrying people on their back (among other things, they are treated cruelly to get to this point, it is bad for their back and they get terrible sores from the 'seat'). I sent an email explaining this to Zoom and asked them to replace the photo with something else Thai (temples, Thai boats on a canal etc). Any steps to discourage people from riding elephants is a positive step. To Zoom's credit, they have now changed the photo. Well done Zoom, great service and a good corporate citizen. Please folks, go see elephants in a proper sanctuary, where they are free to roam and are properly treated

Good to know you covered when travelling abroad. Not having to worry about the what ifs, and be able to relax knowing that if the unexpected happens you be sorted with a quick phone call.

Claiming insurance was hassle free, quick and easy with Zoom insurance. We had to cancel our trip due to a family emergency and they were very helpful and easy to deal with - specially in comparison to the insurance companies our other family member booked though. Highly recommend.

We had to claim while travelling through Europe recently, however, Zoom looked after us exceptionally well. Would highly recommend for your next trip.

Really appreciated the quick and friendly customer service, which managed to get me everything I wanted in the end. Thanks guys and girls!! :)