Travel Insurance Reviews

A claim was placed, all was going well.
"Please fill out this form. Please provide receipts. Please explain this.."
I spent hours doing what was asked of me.
"Sorry, but you can no longer make this claim".
No explanation given. Rude and now I'm being ignored.

My daughter suffered a severe infection while we were on holiday that required treatment multiple times over the space of 6 weeks. The claim was easy to make and the staff were very helpful. It is my first time having to use my travel insurance and it was an easy one. Will definitely be using zoom again on our next trip.

Having peace of mind while in Singapore during CNY. Recent Flue scares could have caused major disruptions to our travels but we Knew we had all bases covered with Zoom if flights or medical issues arose.

A truly no fuss experience when dealing with Zoom. You will not be disappointed. Very easy to setup, prices are competitive, and in most cases better than their rivals. It's all about a win win situation, helping the community, and providing a great cost performance experience. Thanks Zoom!

My family and I recently went on holiday after searching for travel insurance we found Zoom had the best value for money. Unfortunately our trip was was interrupted due to a weather event. From our first contact regarding our claim, Zoom has been awesome very helpful and professional through the whole process. Which by the way is very easy. I definitely would use Zoom again and will be recommending to friends and family. Thanks

I found the communication hard - I was trying to email and did not always get a response. Being in the country the internet connect was not great so email was easiest way for me. I am hoping today I will hear something about the email I sent through while in Canada. I did send an email last week, however they said I had to contact some other area - if I am reply I am not sure why I would need to do that. Makes it confusing to communicate and understand what needs done.

Wonderful hassle free travel insurance. My questions were answered promptly and advice was very helpful. Fantastic price for peace of mind travelling with everything covered. I would definitely recommend.

Fortunately, we did not have any problems with our travel but it is good having peace of mind. We used Zoom as there were good reports from previous users with their travel claims.

The process to get the insurance was simple, quick and painless.
Zoom was the cheapest we found for where we were going.

Simple online insurance cover, found it very user friendly. Added car excess cover easy & cheaper than car hire insurer,

We Used Zoom insurance for the first time. Was easy and a reasonable rate. We will use again in the future.

Everything was great online, quick and easy, price and conditions were fine. But... on sending me a confirmation email for our trip to Thailand, the email had a backing picture of some people sitting on an elephant trekking through a river. Elephants are terribly ill treated to get to the point of carrying people on their back (among other things, they are treated cruelly to get to this point, it is bad for their back and they get terrible sores from the 'seat'). I sent an email explaining this to Zoom and asked them to replace the photo with something else Thai (temples, Thai boats on a canal etc). Any steps to discourage people from riding elephants is a positive step. To Zoom's credit, they have now changed the photo. Well done Zoom, great service and a good corporate citizen. Please folks, go see elephants in a proper sanctuary, where they are free to roam and are properly treated