Travel Insurance Reviews

Easy online setup. It was good to get a reminder to extend the policy if we planned to extend our trip

This was the first time I bothered to purchase travel insurance. I brought it because I have recently left my homeland to move to Australia and have only my bare minimum and most precious possessions with me.

Unfortunately a few days before my policy ran out I have misplaced or had my watch, an expensive and cherished gift that was given to me on my birthday over a year ago. I claimed, I gave as much information as I could including proof of ownership, report of its loss and full claim lodged with 1Cover.

My claim, completely legitimate and absolutely submitted with more than enough "evidence" to show I am not some kind of crook, was promptly denied. A lack of receipt for that watch was sited as the reason. Evidence of the watches box, serial number and me wearing the watch before it was lost/stolen all fell as not sufficient. A GST receipt, that's what I should have on me at all times or be able to easily produce for all my items traveled with that were supposedly insured. Sure, I have a receipt for a gift given to me by an ex partner over a year ago, I always travel with it.... ridiculous. Good luck with any claim on jewelry given or passed down to you by your grandparents or any other item you have purchased and lost the receipt for.

I am quite sure your business would and will suffer significantly should more people become aware of this simply for the obvious difficulty most people will have producing GST receipts for items of clothing, jewelry, note books, even electronics like laptops, MP3 players, sunglasses you name it! Very, very disappointing and not the same experience I have heard from others I have shared this with who used your competitors.

A sad and unbelievably irritating end to my travel and online travel insurance experience. In my opinion, what was purchased was most definitely not fit for purpose and I certainly will be only forthcoming and honest when sharing my experience and loss that was not covered by your organisation when friends and family ask for referrals when seeking a similar policy for their holidays.

An important lesson learned, thank goodness I did not fall ill in America and be facing a next level nightmare with the impersonal and impractical terms of denial shown as an example of the process this policy and its executors followed.

Our flight was cancelled recently for 24 hours - meaning we had a layover for a day in Auckland. 1 cover said because Air NZ put us up in a hotel for the night we had no compensation on our missed prepaid accommodation in Honolulu that was $500 a night.

Due to an unexpected family diagnosis of a terminal illness I was required to reschedule my overseas trip. 1Cover were helpful and prompt with my queries and processing the claim. I would highly recommend 1Cover to anyone.

Always using 1Cover when travel. Had a claim once and its hassle free, staff are very helpful. Highly recommended! Will definitely use them when travelling.

We got a quote which was slightly less than a competitor, had a question, we rang 0800, got an answer, and it was all done there and then. Easy.

We didn't need you but very happy you were there if we did. Made our holiday so much better not having to worry about the what ifs

As above. I obtained two other quotes for our travel Insurance and found that 1Cover to be the most reasonable.

I travel often & always can rely on 1Cover...service is excellent & prompt dealing over the phone. I will always use 1Cover for travel insurance. Thank you

Easy application to complete. Quote was speedy, easy to understand and acceptable.
As my trip was trouble-free I cannot comment on the claims process.
I enjoyed peace-of-mind during my trip knowing that I was covered for any (or most likely) untoward eventuality.

The online quote system is easy, fast and efficient to use. Everything is done instantly and no need for paper. I have used 1 Cover several times and have never had to claim as yet, so I cannot comment on the claims process.

Due to completely unfortunate circumstances we were unable to start this overseas journey - no refund! They did not even want to discuss my circumstances with a supervisor - terrible!