Travel Insurance Reviews

I found it easy to deal with as long as you can provide the proof needed I can't see anyone having too many problems.

I switched to 1 Cover for my travel insurance after an awful claim experience with Southern Cross about 4 years ago. At the time the SC insurance was about $20 cheaper for the same perceived cover. NEVER AGAIN. I have used 1 Cover since then wit all going well and no reason to lodge any claim. This however changed on a recent trip to Malaysia and Thailand, where extreme weather influenced our trip. Whilst it was difficult to identify individual loss, the incident did cost us. 1 Cover took a global view of the problem and compensated me for the difference in costs due to these changes. A very BIG PICTURE view of travel insurance and one which will assure my future business

Had trouble calling from overseas. I called the right number the IVR option wouldn't recognise the options I was selecting.

Appreciate having cover at age 79 and pleased to be able to talk to actual people on the phone when not computer savvy.

Still waiting for a promised payment which is less than half of what I claimed. I did not expect an airline flight delay reason (operational requirements) to not cover me for my need to repurchase my return ticket. Read the small print and interpret it as the insurer will!!! What policy will cover this area?

One cover have been terrible to deal with from the start. When I required assistants overseas I was told it was outside of office hours and I didn't qualify for "emergency assistance" considering I required surgery I would say it was an emergency. Now after submitting my claim over a month ago I am still waiting for my rembursement, after being told on four occasions now that it would be in my account the next day. Very frustrating! Would never use one cover again or recommend them.

Your staff are friendly, helpful and a pleasure to deal with. My experience with 1Cover has always been great, I wish more companies were as easy to do business with - I would book travel insurance with you again, many thanks 1Cover :)

Thank you so much. I know it was a pain but no fault of ours. Airline changed flights. We use you each year. Wouldn't go anywhere else for travel insurance.

Claiming our hospital bill was made super easy by the staff and very quick highly recommend will always use when traveling

Had issues on holiday and they were ready at the end of the phone to help. Claim when I came back was processed fast and efficiently

The slowest service I have had in my entire life!
2 weeks to respond to every email correspondence!
7 weeks to get payed out after making a claim.
Never again

We submitted a claim and never had any response at all ... chased after 10 working days to find they had paid out only a small portion of the claim, asked for it to be reviewed then heard nothing for a further 10 days had to keep chasing to find out anything then was misled as to how long it would take for the balance of the claim to be paid out overall it was pretty much shambolic as far as customer service goes.. up until then everything was fine..