Travel Insurance Reviews

Didn't have any issues so no claim was made. The online application is easy and very good. I will use again.

The travel insurance was quick and easy to purchase. The information provided was comprehensive but written in easily understood terms. Great value for money which gave me peace of mind for my trip.

I had initially only planned to be in Japan for my holiday but the opportunity arose for me to travel to South Korea. I had not put this on my initial policy. The night before flying i contacted 1Cover and was extremely surprised at how accommodating they were and especially at no extra cost. They have amazing customer focus and i will be recommending you to everyone.

My (Medical) claim on a previous trip was handled quickly and kindly and I decided to stay with TINZ for my just-completed 30-day trip. Happily, the trip went smoothly with no claims, but I had peace-of-mind knowing TINZ had my back.

We have insured with 1Cover many times and the process online is always simple, even for the need of extra cover (eg camera equipment) or existing medical conditions.

We have only needed to claim once, and that was quickly and efficiently carried out. The claim was made several months after our travel, when an unexpected bill was sent through from our overseas destination. There was no issue with the lateness of the claim, and this took away the stress of  a rather large potential expense that would have left a "bad taste"  about the holiday.

We are very happy with 1Cover!!!!

We took insurance because of my Artrial fibrillation. When my wife fell down the stairs and badly broke her right femur it was all. One phone call to 1Cover Insurance and at a moment everything was taken off my shoulders. After my wife Lorna's operation and release from hospital their planning to get us home on a flight to New Zealand was absolutely first class from everyone who contacted us. We were flown business class because of the nature of my wife's injury. Thank you thank you and thank you again No.1 Insurance. Brilliant.

Easy to order, easy to print and keep with us, easy to understand cover conditions, haven't had to claim though so you never know until you need it.

Fortunately we have not needed to claim for anything at this stage. We were pleased we had insurance just in case. Thank you.

Amazing and helpful staff. Easy claim process and good pricing and value for money. Thank you 1cover! We will be back :)

Would have given a 10 for claim response had I not found the online claim process a little clunky and slow. In other respects very good with helpful advice by phone and a very quick claim approval.

I've never made a claim from any travel insurance company. Also I don't carry anything of value which I couldn't afford to lose.. But that's not the real point. Because things can change suddenly. So I buy insurance for peace of mind especially if I require medical assistance. So I don't want an insurance company who scrunts their way through any potential preexisting condition with a view to avoid a claim if something goes astray. Everyone carries a medical risk whether they know it or not. And no Kiwi ever goes on holiday deliberately to get unwell or get an intervention. It's all free here anyhow. So this is why I always choose 1cover insurance. No fuss. No frills. Reasonable exclusions. And reasonable pricing.

Was assured by two customer service people that I could claim on taxis and there would be no problems at all and what do you know ... no payout for taxis and not even an explanation why just $0 on my claim. Very misleading. I wont use again.