Travel Insurance Reviews

Had issues on holiday and they were ready at the end of the phone to help. Claim when I came back was processed fast and efficiently

The slowest service I have had in my entire life!
2 weeks to respond to every email correspondence!
7 weeks to get payed out after making a claim.
Never again

We submitted a claim and never had any response at all ... chased after 10 working days to find they had paid out only a small portion of the claim, asked for it to be reviewed then heard nothing for a further 10 days had to keep chasing to find out anything then was misled as to how long it would take for the balance of the claim to be paid out overall it was pretty much shambolic as far as customer service goes.. up until then everything was fine..

Made a claim, they made it easy for me to get my documentation in order and it was approved and paid out well within the time stated.

I lost my wallet with cash and cards in Hong Kong. Also we couldn't use our disneyland tickets because my little girl got sick. 1 Cover payed out for everything with only $100 excess. Was easy to email them the evidence. Exceeded expectations.

I found 1 Cover Travel Insurance very easy to work with and appreciate the very fair and quick response to my claim.

Your claims people don't know the terms of your policies. it took ages to secure payment for my claim, despite being a simple request that you must get very regularly. Not impressed at all, and still waiting for the payment to come through.

1 Cover Travel has been outstanding in there customer service and the speed at which they meant my claim.You now have a life long customer.
You are the best and are very easy and great to deal with.

Easily claimed my lost item and got money in my account quickly. The process was quite straight forward. I will take the insurance for my future travels as well. Thanks.

first time i have made a claim ,1clover was so
helpful to me would always use 1clover very easy
to deal with

Claim payout should be processed within 48 hours once the claim is approved.

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I would like to congratulate 1Cover as when we needed to advise of a claim you were easy to contact, you followed up to see how things were going and the claim ang refund was easy and reasonably quick to get paid to our bank account.
Thank you!

Ray & Sheron Arvidson