Travel Insurance Reviews

I am very pleased with the claim process, it's quick and easy. I submitted all documents on the website and a few days later got an email that my claim has been approved.

Thank you 1Cover for your prompt settlement of my recent medical claim. It was great to complete on line too.

We received efficient service in taking up the policy for our recent travel, and were pleased to receive an emailed offer of an extension of the policy, should we need to extend our stay away. We did not need this, but it is good that 1Cover offers this opportunity while people may be needing to alter their return date.

I will always support 1 Cover as they have in the past provided us with remarkable service. I feel they have your back and that's how it should be.

Travelled to Vietnam and when you realised what could happen to you, it made you have great confidence that you were well protected if any problems arose. Just a shame that price escalates once you are 80. Will curb our travels.

1Cover responded straight away when I told them that my travel plans were in tatters after the leak in the Marsden Point fuel pipe.
They promptly refunded the extra costs for train tickets.
Well done 1Cover!

Have always used 1Cover for all my extensive overseas travel.
Great cover for all regions and a prompt response when I have issues. On the 2 times I have had claims it has been very fair and prompt settlement. Gladly continue being a customer.

Quick and efficient service both in confirming cover and settling my claim. Certainly a much better experience than that received from other providers.

I arranged travel insurance with 1Cover over the telephone because I had enquiries that were beyond the scope of the website. I wanted cover for two people over 70 for a journey to New Zealand from U.K. and also for the return journey (NZ to U.K.) but not for the period in between. This has proved very difficult to find but 1Cover were able to provide me with exactly the cover that I wanted. It was a very satisfactory experience. The only reason I have not given a full score under “Value for money” is because I have not needed to make a claim and so cannot evaluate that part of the service. Insurance is unusual in that it is something that we buy in the hope that we never have to use it and I hope that there is never a need for me to rate the true “Value for money” aspect of 1Cover. However, I shall continue to buy my travel insurance from this company in the future.

I have insured many times with 1Cover and have had only 1 claim occasioned by delay in a flight. I was treated fairly and with courtesy and accordingly will always take insurance with 1Cover in the future.

In the past 1Cover has been great and helped with a medical in the USA about 2 years ago; however my recent experience with 1Cover sadly was not the same. Lost a brand new phone on holiday and was on hold for at least 10mins which is quite stressful in a foreign country with limited phone use as your own phone was missing or stolen. Having no help over the phone I had to hang up and write a desperate email as my flight home was in approximately 10hours... no reply or word from 1Cover at all. Quite disappointed that the first point of contact was only this morning (2days since we have arrived home from our trip). Service is terrible. I hate to make a fuss but was left stranded overseas. Not reccomended for anyone especially since we paid three people at premium rate (should of just got basic cover as we received less than basic service).

Always use for every overseas trip as having good experience when I have needed to claim on one experience.