Travel Insurance Reviews

first time i have made a claim ,1clover was so
helpful to me would always use 1clover very easy
to deal with

1 comment on this review

Hi Graham,

Thanks for the review, glad we were able to pay your claim quickly.

Thanks for taking the time to leave us a review, we really appreciate it!

Kind regards,
Dorian.

Reply from 1Cover representative
04 July 2016, 00:58 AM

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Claim payout should be processed within 48 hours once the claim is approved.

. . . . . . . .

1 comment on this review

Hi Joseph,

Sorry to hear you were not happy with the speed of your claim payout.

Can you please advise how long it took for your payment to come through? Please note once a payment transfer has been issued, we do not have any control over how long it takes the banks for this to clear.

Kind regards,
Dorian.

Reply from 1Cover representative
04 July 2016, 00:58 AM

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I would like to congratulate 1Cover as when we needed to advise of a claim you were easy to contact, you followed up to see how things were going and the claim ang refund was easy and reasonably quick to get paid to our bank account.
Thank you!

Ray & Sheron Arvidson

2 comments on this review

Hi Sheron,

Glad we were able to provide you with a no-fuss claims experience. Thanks for choosing 1Cover and for taking the time to leave us a review.

Kind regards,
Dorian.

Reply from 1Cover representative
04 July 2016, 00:42 AM

We intend to travel to the USA again this year and comparing 1Cover's basic cover items which many other travel require addition charges as preconditions for some of these items we will now always use 1cover.

Reply from Sheron Arvidson
04 July 2016, 00:54 AM

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I had travel insurence for over 6 months while traveling. During this time I had to make a claim the process was fairly easy and they paied out. Had more trouble when my camara needed fixing and I had to get a quote witch ment sending my camara off so I never got around to this (due to always being on the move) therefor the claim never went through. But the claims i submited where promptly assessed and paid accordingly. Love the fact you can pay a few extra dollars and have $0 excess. Am now back overseas and using them again.

1 comment on this review

Hi Jennifer,

Glad we could pay your claims quickly while you were overseas. We hope your having a great trip and thanks for choosing 1Cover.

Kind regards,
Dorian.

Reply from 1Cover representative
04 July 2016, 00:43 AM

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I am not satisfy with my claim and will never buy insurance from you again
Will go back to southern cross

1 comment on this review

Hi Suliarta,

Sorry to hear you were not satisfied with the outcome of your claim. Can you please email your policy number to [email protected] and I can escalate this for you.

Kind regards,
Dorian.

Reply from 1Cover representative
04 July 2016, 00:38 AM

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We have used 1 cover travel insurance for many years and for many trips. This was the first time I have ever had to make a claim.
I found it easy to submit my claim and the response was very quick and the claim paid into my bank account within a couple of days of the approval.
I shall continue to use 1 cover for future insurance covers.

1 comment on this review

Hi Lee,

Thanks so much for sharing your experience, glad we could sort out your claim with minimum fuss.

Thanks for choosing 1Cover and we wish you happy and safe travels.

Kind regards,
Dorian at 1Cover.

Reply from 1Cover representative
04 July 2016, 00:27 AM

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The application process was time-consuming and the cost of the policies almost doubled from the previous year due to our age I presume. (our health problems hadn't changed)
The small claim we put in on our return was handled quickly and efficiently.
Doubt whether we will take out travel insurance in the future due to the cost.

1 comment on this review

Hi Pamela,

Sorry to hear you were not happy with the cost of our policies, but glad we were able 5to help you out with your claim. Thanks for taking the time to leave us a review.

Kind regards,
Dorian at 1Cover.

Reply from 1Cover representative
04 July 2016, 00:25 AM

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Everytime and everywhere we go there is only one travel insurance for me and my family. 1cover support and understand us their clients.

1 comment on this review

Hi Maria,

Thanks so much for the awesome review! We really appreciate it.

Kind regards,
Dorian.

Reply from 1Cover representative
04 July 2016, 00:38 AM

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Although a small claim and straightforward it took a long time (2 months) to complete. I would reconsider bearing in mind there may be a larger claim some time when i would be wanting a quicker response.
Also there was no communication about the process or where the claim was held up by the company.

1 comment on this review

Hi Ron,

Sorry to hear you were not happy with the amount of time it took for your claim to be settled. Can you please email your policy number to [email protected] and I can look into this for you.

Kind regards,
Dorian.

Reply from 1Cover representative
04 July 2016, 00:44 AM

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