Travel Insurance Reviews

Clear instructions how to make a claim and prompt attention to the claim. Very satisfied with the whole process

I couldn’t have asked for a better experience with 1cover! Not only didn’t their policies match my travel needs, they exceeded them and more! When I contacted them with a query, they responded asap while I was overseas, they sorted it without me asking! 11/10!

1Cover offer excellent value travel insurance, I also found buying this insurance on-line very easy. Due to changes in travel plans I needed to extend the insurance by 3 days, the process was again very simple. Very happy, will buy again!

No advice given around car insurance. Customer has to figure it out themselves and guesstimate cover, hopefully its all there for x location.
Needs advice.

Never claimed so cannot comment on whether it works. Same cover for less than fellow travellers. Medical loading for condition that no longer exists is a frustration.

So far to date we will not be using 1cover again. 2 unsatisfactory phone calls to date. Probably won't get paid out as we can't provide proof of purchase and have been told loss and theft are 2 different things. Loss not being covered. $400 Not well spent

We were called back to Auckland from our trip to Adelaide as my father was dying. We had to change our flights and managed to get back before he passed away.
We were not covered for the cost because he was over 85 years old.
Disappointed.

I cannot say enough about 1Cover and the awesome service they provided me when I broke my ankle in Australia. My case manager was really good at explaining how the whole process worked as this was the first time I had to make a claim and they really looked after me and kept me fully informed. 1Cover has always been my go to for travel insurance.

I have used 1cover for insurance on several occassions. I have had to make a claim on a few occassions and I have been impressed with how easy it is to make a claim and the prompt approval and payment.

Ripped off, never gave money, didn't get to go on holiday, they keep $184 so this company profit from us seniors

Have been using for some years. Just advise by phone no change to previous conditions and all is done. One must read the exclusions in the contract.

I tried to add my older daughter onto my cover having booked her flights at a later stage, but she couldn't be added, we needed to take out a completely new cover for her. The customer service guy was great but I was disappointed that you couldn't offer this support