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With Regions, variances can apply for Bali, Indonesia, Japan and Middle East.
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Travel Insurance & Family Emergencies 101

It's only natural to be concerned about your loved ones when you go away on your holidays.

If a family member or travelling companion falls ill or is injured on your trip, or before you depart for your holiday, it's important to know where you stand with your cover.

A common question that comes up again and again is; does travel insurance cover family emergencies? The answer is yes, but like all insurances, there are exclusions that will affect your claim.

Keep reading to learn about the cover conditions when it comes to travel insurance and family members.

What Is Classed As ‘Family’?

You may consider friends or pets as family, however, when it comes to travel insurance it's a little different. Those considered 'family' in the world of cover relate to your spouse (or legally recognised de facto) and your dependants.

What Is Classed As A ‘Relative’?

'Relatives' in terms of travel insurance, will typically only include: you or your travelling companion's spouse, de facto partner, parent, parent-in-law, daughter, son, daughter-in-law, son-in-law, brother, sister, brother-in-law, sister-in-law, grandchild, grandparent, step-parent, step-son, step-daughter, fiancé, fiancée or guardian.

NOTE: Typically aunties, uncles, cousins, close friends are not included as a ‘relative’ under a standard policy.

When does travel insurance cover for family emergencies?

Your policy will kick in if a family member or relative (as defined above);

  • Dies unexpectedly
  • Is disabled by an injury
  • Becomes seriously sick and requires hospitalisation

When are you not covered for family emergencies?

Like any type of insurance terms and conditions apply to your cover.

Where your relative lives matters: Relatives who live outside New Zealand or Australia are typically not covered by your policy. Most insurers state that they will only pay claims concerning ‘Relatives’ who reside in New Zealand or Australia. If you have a family member that lives in a different country to you, chances are you wouldn’t be covered for cancelling your trip. 
Pre-existing illnesses can cause difficulties: If you were already aware of a Relative’s illness when you booked your travel insurance, it’s doubtful that you’d be covered should they take a turn for the worse. However, some companies like 1Cover and Zoom Travel Insurance would cover if you were not aware of the condition, or likelihood of such hospitalisation or death.

How the family member dies matters: If the death was due to the relative committing suicide, or related to alcohol or drug consumption you may find that isn't covered.  Any claims to do with alcohol, drugs or mental illess are typically excluded in New Zealand travel insurance policies. 

Age limits apply: For example insurers such as 1Cover, Columbus Direct, Virgin Money and Zoom will not cover for any benefits for Relatives who are 85 years or older. This means even if a Relative has an unforeseen accident or illness, not relating to a pre-existing illness, travellers would not be covered for any events involving those who are older than the specified age limit.

Compare family member age limits

As mentioned above, in many policies there are age restrictions concerning family members and when you'd be covered for claiming. For example, if you had a policy with 1300 Insurance and your grandmother suddenly became ill while you were overseas and you wanted to return home quickly. If your grandmother was over 84 years of age you would not have provision to claim. 

It pays to do your research, as there are insurers in the market who do not pose age restrictions, you just have to do a bit of digging to find them....

Insurer Underwriter Age Restriction Buy Now
Certain Underwriters of Lloyds 84 and under Go To Insurer
Chubb Insurance New Zealand Ltd No limit Go To Insurer
Cigna Like Insurance New Zealand Ltd No limit  
Certain Underwriters of Lloyds 84 and under Go To Insurer
Zurich Australian Insurance Limited No limit  
Certain Underwriters of Lloyds 84 and under Go To Insurer
Allianz Australia Insurance Limited No limit Go To Insurer
QBE Insurance New Zealand No limit  
Allianz Australia Insurance Limited No limit  
Southern Cross Benefits Limited Trading No limit  
IAG New Zealand Limited No limit  
Certain Underwriters of Lloyds 84 and under Go To Insurer
Certain Underwriters of Lloyds 84 and under  
Allianz Australia Insurance Limited 84 and under Go To Insurer
Certain Underwriters of Lloyds No limit  
Allianz Australia Insurance Limited 84 and under  
Certain Underwriters of Lloyds 84 and under
Go To Insurer

General Advice Warning: The contents of this article were accurate at the time of writing. Insurers change their policies from time to time, so some information may have changed. You should always read the Product Disclosure Statement of your chosen insurer to understand what is covered and what isn't. The information provided is of a general nature only and does not take into account any personal objectives, financial situation or needs. Before making a decision you should consider the appropriateness of the information having regard to your personal circumstances.

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