Theedgecombes
February 2025
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CTI Verdict
Zoom Travel Insurance is one of the best value options in the New Zealand market. Their premiums consistently sit below the industry average while offering solid comprehensive coverage. Ideal for budget-conscious travellers under 50 heading to Australia, Asia or Europe. Claims turnaround can be slower than premium competitors like Cover-More, and phone support hours are limited. But if value is your primary concern and you are comfortable with digital self-service, Zoom is hard to beat.
Customer reviews
Angiebaby148
January 2025
Felt safe travelling
I had a trouble free holiday overseas but felt safe to have Insurance and Zoom offered the best most comprehensive deal
Lucas.leite2711
December 2024
Easy to buy with a good value for money!
Thank God we didn't have to use it, but it was an easy experience buying it as they offer a good coverage with a good value for our money.
Choppy.taylor
November 2024
Excellent product
As regular travelling senior citizens, we find the Zoom Travel Insurance to be of very good value for money and is the perfect coverage for us.
Michelle.steele001
October 2024
The easiest and most pain free claim ever.
They were really good. I broke my laptop and they stayed with me every step of the way. The claim process was simple and they were supportive.<br/>5 out of 5 for Rhys.
Michelle.steele001
October 2024
The easiest and most pain free claim ever.
They were really good. I broke my laptop and they stayed with me every step of the way. The claim process was simple and they were supportive.<br/>5 out of 5 for Rhys.
Kimsieber7
September 2024
world cruise insurance
the claims process was very easy I will be insuring with them again, we have 2 more cruises booked for next year
Kimsieber7
September 2024
world cruise insurance
the claims process was very easy I will be insuring with them again, we have 2 more cruises booked for next year
Info
August 2024
Very reliable, outstanding customer service!!!
We are absolutely impressed with Zoom travel insurance. They are very reliable and provide outstanding customer service!! Will definitely use again.
Jujukinetic
August 2024
Zoom: How bad it gets
I was had a fall and was injured and went to hospital to get stitches on my first day away. Following this, i had to get stitches removed, and returned to the same hospital. In between, i had a severe allergic reaction to the medication provided as a result of my injury and went to a second hospital which was private and i was advised that they would be better than the public hospital. Following this, I had to undergo chiropractic services (from a reliable supplier) to address issues stemming from the fall.<br/>I sent all the relevant information to Zoom, including hospital receipts, notes from doctors, the whole lot. My excess was $200 and I probably raked up $300 in hospital bills alone (not including medication, etc). To make a long story short, they might as well have danced on my grave. Zoom tried to dissect my hospital visits saying that they weren't related at all (!!!!!!!!!!!!!!) due to the 2nd visit being in a different hospital and therefore the bills would sit below the excess amount, meaning I would not get paid for them as my 1st and 3rd visits were under $200. Without boring readers with the fact that my brand new shoes were stolen whilst away - no surprise that they would not pay for that, either though this was due to my not knowing the requirements... for this part, please do yourself a favour and ensure that a) you get a police report if something gets stolen. For the rest, b) I can certainly say from experience that this is by far the worst insurance provider you will ever use in your travels. They will certainly prey on your spirits through multiple calls, emails and time wasting with no real resolution if you actually require insurance. I was on this merry go round for a month before they dished out 'no's' all around.
Erika.h
June 2024
Great customer service!
What awesome customer service from Mia! She was very friendly and communicated clearly making the process of updating my policy a breeze.
Kiwiparakiore
October 2023
stay away from zoom
It's by far the worst travel insurance I had. They try absolutely every trick in the book to not pay a claim, even if the claim is straightforward. Eben if you can proof your claim, they still try everything. And to be sure their complaints department is everything but independent.
Got questions?
Frequently asked questions
How many people can I include in my policy?
The more the merrier right? Zoom's insures groups of up to 25. That means more fun for less hassle.
Am I covered if I go on a cruise?
No, not automatically. You must purchase their cruise pack in order to be covered for any medical treatment you receive on board and for helicopter evacuation should you require emergency medical assistance.
Am I covered for skiing and my equipment?
To be covered for winter sports, including skiing and snowboarding, you must purchase Zoom's Winter Sports Pack. This pack provides coverage for overseas emergency medical and hospital expenses, as well as reimbursement for the unused portion of your lift passes, ski hire, ski passes, ski school, or tuition fees, if you're unable to use them due to injury or illness. Zoom will also cover up to $1,500 for skiing equipment.
Can I pay to reduce or cancel my excess?
Yes, you can pay an additional premium when you purchase your policy to reduce the standard excess from $200 to $100.
What additional extras are there?
Zoom has a wide range of additional extras available to purchase, including their Adventure & Sports Pack, Bicycle Pack, Cruise Pack, Winter Sports Pack, cover for High-Value Items and Rental Vehicle Excess cover.
Am I covered if my tour company collapses?
Zoom will not pay for any expenses due to the financial collapse of any transport, tour or accommodation provider.
I'm not a New Zealand resident- can I buy cover?
You may be able to buy a policy if you are not a New Zealand resident. Make sure you read the Policy Wording to check their eligibility criteria.
What size moped or motorbike am I covered to ride overseas?
Zoom provides coverage for riding a moped or scooter with an engine displacement of 125cc or less, provided you hold a current and valid driver’s licence in New Zealand. If you plan to ride a motorcycle with an engine displacement greater than 125cc, you must have a valid motorcycle licence in New Zealand for the specific class of motorcycle you are using.
How long is their single trip cover for?
12 months.
Can I extend my policy from overseas?
Having too much fun? No problems! You can extend your policy with Zoom as long as your original policy has not expired.
Do they cover for my rental vehicle excess?
Yes, up to $5,000 under domestic policies. For international coverage, you must purchase the Rental Vehicle Insurance Excess Pack. This coverage applies to a variety of vehicles, including a campervan, car (4WD, coupe, convertible, hatchback, sedan, SUV, utility, van), minibus, motorhome or people mover that is equal to or less than 4.5 tonnes.
Who underwrites them?
HDI Global Specialty SE – New Zealand.
Where are they based?
Sydney!
I hadn't heard of zoom prior to going to Bali, but took the risk, and wasn't let down. So easy to deal to when we had to call a dr in. They also followed up the next day to make sure my daughter was ok and if there was any thing else we needed!!!!