1Cover Travel Insurance Review

We have traveled with the comfort of 1 cover for many years now. Have only once had to make a claim but at the time we were so impressed with their support we vowed to stay loyal clients.

I took out travel insurance for a trip to USA. When my plans had to change at short notice, due to the serious illness of my mother in the USA, I was told that none of the additional charges for changing my travel would be covered because my mother didn't reside in NZ. Pointless, really.

Great service, fast service and very ready to deal with. I would highly recommend this service. The price was also great value.

The start of the claim process is the worst bit. I was in hospital and the doctor said I needed this operation. I got 1Cover on the phone and they went through the process, but they tell you they are going to get your medical records from your GP and let you know. That's when you hit panic mode! Thinking did I tell them everything, did I miss something, what if they don't approve this, what will i do. Quite stressful actually. Fortunately they got on to it quickly and had my approval in a short time, from there on everything went very smoothly and I was extremely relieved to have 1Cover! I will certainly use them next time.

Injured myself skiing and the insurance cover came through super quick, the team were friendly through the whole ordeal

Frustrating process dealing with more than 10 different workers. No consistency. Was left feeling annoyed. I would struggle to recommend this service to others.

Within the same day of making the claims, the claims were settled. The assessment was very fair and without any followup required. Our word was accepted without question. This experience served as a reminder that keeping records of ownership of personal property is very important.

was anxious about travelling for the the first time with my type 1 diabetic 4 year old... customer service was informative, reassuring and provided great value for money... thanks heaps!

I had an accident overseas and to continue treatment in NZ and had to pay for that out of pocket.

Incredible service, fast claims payout and generall all round awesome insurance company to have on your side. <br/><br/>Keep it up guys!

I can't speak highly enough of my recent claim experience with 1Cover Travel Insurance. It was quick and easy to make the claim on line. Within a few days my claim had been processed and the outcome decision emailed to me. Staff were very friendly, helpful and made sure that I had all questions answered to my satisfaction. I highly recommend 1Cover Travel Insurance. I felt safe dealing with them and totally trust them. 5-star plus customer service experience for me dealing with them.

I will not use your company again, online claim form too complicated. To replace my glasses, i had to send a copy of receipt, airline ticket, receipt of glasses that had faded unable to copy all on line which was difficult for me to do. I even rang from Australia and their customer service advised me that it would be easy to do the claim at home - untrue. I am 75 years old and have basic computer skills, so i will just have to buy a new pair (i even went to a jeweler and they said they couldn't fix the arm.) And forget about saving some of the cost of new glasses.