1Cover Travel Insurance Review

My claim was handled quickly and fairly. At first I was told no excess would apply to my particular circumstances (they volunteered this) but when the claim was settled the excess had been deducted. When I questioned this I was told 1Cover had made a mistake and the excess should/would apply. I accepted this but later they contacted me to say they would honour the original communication and refunded me the excess. Naturally I was pleased and now feel I will purchase travel insurance with them again, I thought that was a decent thing for them to do.

I had to make a claim and the whole.process was absolutely terrible and very stressful. There was a huge lack of communication and I'm very unhappy with the service I got. Will never use you or recommend you again.

Although some effort was required gathering the information together to make the claim, this problem lay with the airlines who were most unhelpful to say the least. Your online communications were clear and the claims officer who did speak to me directly was direct, clear and very helpful. Although I was unable to recover all losses, 1 cover did reimburse a significant component. Thanks

Service was great and clear to what was happening and what i needed to do. <br/><br/>Made the claim process easy!

The emergency claims enquiries team and nurse were excellent. I always felt supported. The whole process was straightforward and fast.

Had trouble calling from overseas. I called the right number the IVR option wouldn't recognise the options I was selecting.

I switched to 1 Cover for my travel insurance after an awful claim experience with Southern Cross about 4 years ago. At the time the SC insurance was about $20 cheaper for the same perceived cover. NEVER AGAIN. I have used 1 Cover since then wit all going well and no reason to lodge any claim. This however changed on a recent trip to Malaysia and Thailand, where extreme weather influenced our trip. Whilst it was difficult to identify individual loss, the incident did cost us. 1 Cover took a global view of the problem and compensated me for the difference in costs due to these changes. A very BIG PICTURE view of travel insurance and one which will assure my future business

Our flight was delayed one day due to fog. Claim paid quickly and hassle free for both food and taxis. Call center was helpful in confirming what we could claim at the time it occurred.

Appreciate having cover at age 79 and pleased to be able to talk to actual people on the phone when not computer savvy.

I found it easy to deal with as long as you can provide the proof needed I can't see anyone having too many problems.

Still waiting for a promised payment which is less than half of what I claimed. I did not expect an airline flight delay reason (operational requirements) to not cover me for my need to repurchase my return ticket. Read the small print and interpret it as the insurer will!!! What policy will cover this area?

Your staff are friendly, helpful and a pleasure to deal with. My experience with 1Cover has always been great, I wish more companies were as easy to do business with - I would book travel insurance with you again, many thanks 1Cover :)