1Cover Travel Insurance Review

Pre-existing medical conditions covered with additional premium. Great customer service. Easy to complete claim form. Responded same day to claim. Will definitely use again.

Only issue was having to ring on my cellphone and put on hold for about 10 minutes. Really expensive .However they did ring me back when I rased it

didn't need to make a claim, but i found this policy to exactly meet my needs, not too much extras that i wouldn't use, but covered if something goes wrong.

Travel was great. Good to know that we were covered by 1Cover. Very reassuring! Thanks for this peace-of-mind cover!

Have used 1Cover many times but because of never having to claim (which in a way is really good) I cannot comment on how they would deal with a claim. However as far as taking your money and customer service I have had no problems.

This was the first time I have used 1Cover. It was really easy and simple to do online. And the fact that they covered some existing conditions eg blood pressure (high) was fantastic. I would definitely use you again.

1 Cover Travel Insurance protected us from flight re-schedule. It took about 3 weeks to get our claim approved. It really works.

Called Contact Centre asking for Gst receipt to be emailed to me. CS Agent advised there is no Gst applicable and although I was promised an explanation letter to be emailed to me regarding this topic, that never happened. Called again explaining I do need that letter for work coz I wont be able to get a refund unless I show a Gst receipt. The 2nd agent I spoke to seemed irate and refused to email me anything about it. I was denied a transfer to a Supervisor. Felt helpless.

Have just returned from European River Cruise, my room mate paid much more insurance through travel agent, will be a potential customer for you.

I needed "at the Airport last minute" insurance and the online 1 cover was just that. I will certainly use it again.

1Cover were able to cover existing conditions and I thoroughly recommend them. We will definitely be using them again.

Sold as basic insurance and the front screen on a mobile device said baggage insurance - fine print is none. Basic insurance exclusions hidden under layers of material to read difficult to see on a mobile device. Describing the insurance as Basic is unfair, better described as barely insurance, like not much cover on not much. Customer service inflexible, refund asked for for good reason (product misdescribed - said baggage insurance but none in fine print) but company by email refused. Barely accommodating attitude and other reviews confirm a bad deal. Gives travel insurance a bad name. If the company was ethical they would refund my insurance as it was misdescribed, I think deliberately. They were certainly not interested in being fair.