1Cover Travel Insurance Review

My friends, family and I have used 1Cover many times, always easy to set up. Claim process very efficient and those of us that have had to claim have had no problems at all. Great value, always less than other providers.

So helpful with our queries regarding the volcano warning whilst we were travelling to Bali. Took the stress away.

When we travel frankly we do not ever think we will be making a claim especially for an illness event. This all changed for me on September 29th when I was diagnosed with pneumonia. The response from the claims team and general contact staff had been superb. I was admitted to a hospital here in the Greek islands obviously suffering from serious financial cutbacks. The staff were great the facility’s “dire”. I can not recommend 1Cover enough to anyone planning a trip anytime soon. <br/>Graham Shaw

Easy and trustworthy giving peace of mind while travelling away from home to ensure a safe return should any disruption occur.

I Thought it was good to tell me if I was staying away for longer than covered, i should sort out cover for more days.

Being a regular user of this company our records are kept which saves a lot of form filling.<br/>Over 80 insurance becomes expensive but 1 Cover no worse than others

1Cover was easy to purchase online and covered everything we thought might come up at an affordable price.<br/>We made a claim on our return that was processed quickly and all online with email confirmations.<br/>Thanks 1Cover, we'll be using you again!

We are sensible people who do not engage in silly<br/>antics ! so hopefully we may never have a claim :)

I got my friend to use the link to purchase her insurance but didn’t get gift card as promised!

It was easy to choose 1 Cover as I didn't have to read through pages & pages of information to know that I was choosing the right cover package. The cost to be covered was excellent. I'm an AA member & their best offer was around $150-200 to get similar coverage so 1 Cover was far the best.

We had many issues with OneCover. We found them extremely prompt with responses with anything related to sales, but once they had our money the response rate dropped off. We made three claims. The first took months to settle, with waits of over two weeks between responses e.g. 'please provide this document to support your claim', we would provide it, then two weeks later be asked for another document. Went we were finally paid out, the depreciation rates were horrific, e.g. Kindle we had been using for two months last 40% of what we had paid for it.<br/>Second claim went smoothly.<br/>Third claim again we had many problems. We had extended our insurance, and claimed for an item we bought during our trip. OneCover deemed the extension a new policy, so instead of getting back the full value of the item, we lost a third of the value. In amongst this they went back and forward on the policy, finally admitting that through most of the claim process they hadn't realised we had extended our policy.<br/>In short, their computer systems are a shambles, claims are difficult, and high rates of depreciation are applied.

While we were lucky not to have any claims we were not able to make an assessment on claims handling which I feel is the most important measure of an insurance company.<br/>We did have a need to extend our travel cover, which was undertaken very efficiently, from overseas, we were however, very dissapointed at the very high cost of extending our cover by 4 days.<br/>