1Cover Travel Insurance Review

I found being able to do insurance for three trips at the same time and over the phone, including pre-existing conditions, very simple with no forms to complete.

Travel insurance is a must have, so when looking for travel insurance, the requirements are - comprehensive cover with no fish hooks, we didn't have to claim for anything, but hopefully our coverage was adequate.

Was super concerned about travel insurance, but felt secure when using 1cover should anything have gone wrong. The website layout made it easy to use, instructions were clear and the process was fast.

Great service. Both my husband and I have had cancer and we were given the option of taking this out of the policy and keeping the premiums the same or including it for a small increase. It was quick and simple. We appreciated the reminder to renew our insurance if we were prolonging our holiday, something that has happened in the past. Thankfully we did not need to claim for anything this time but I am sure that too would have been quick and easy.

We missed a flight from LA to NZ - delayed for 2 days!<br/>Obviously lots of added costs involved, I must say that I was not impressed with the way a young lady at 1 cover handled my first call. The call did nothing to put my mind at ease and she informed me that it did not sound like we had anything we could claim for under our insurance and that we should basically tough it out.<br/>I also found it difficult to find out what we were entitled to after the issues arose, I felt that the company clammed up a bit and that we were a bit of a hassle.

The team took the worry of flight changes and costs out of the picture so that I could relax and spent the time getting better and not fretting!

Nice and easy to apply for travel insurance, I did not need to claim but will use 1 cover again

I have used 1Cover for many years and always find them helpful and always good communication. Luckily never had to use their clams

I choose 1Cover Insurance everytime I go overseas and have been satisfied every time. Their web site is so easy to follow.<br/>

We had no problems when taking out the policy and when querying a possible claim they were very helpful in the process required.

Have used these guys frequently, and fortunately never had a claim. However my experience was somewhat soured recently, when we were due to travel to Bali.<br/>When I called to enquire re cover, was informed in no uncertain terms that we would not be covered due to volcano activity for any delays etc, even though I had purchased back in February. When asked why was advised that we should have known and that it was on their website. Interesting that I now note it is obvious, under travel alerts, "Mount Agung,Bali". At the time I purchased, no sign of that, yes maybe if I had gone looking on the site, I might have found it. Interesting that after ringing, and making my feelings very clear, it is now obvious. I believe that when anyone applying for a destination, they should be told up front, if there are exclusions for that destination, it wouldn't be difficult!<br/>Luckily, no disruptions, but not happy with the lack of clarity as to extent of cover!<br/>The industry I work in, we have to be very clear about hidden issues not obvious to inexperienced persons, perhaps 1Cover, and the industry in general might like to consider similar?

Very efficient and quick. Customer friendly. We have had once incident of claim and it’s been handled well. Full marks, we have always used 1Cover and will always use them . Highly recommend.