Travel Insurance Reviews

No complaints regarding the online application which was easy to follow and straight forward. Having insurance gives you peace of mind every time you're away from home.

This is the first time we have used TINZ and have found the process extremely easy. Getting the insurance cover was very straight forward. We unfortunately had to make a claim however the process again was very easy and straight forward and very quick. Will certainly being using TINZ again and will recommend wherever we can.

Wow, super amazing! I don’t usually bother with reviews but these guys did such a great job I just had to this time! Fast, efficient, helpful, kind. No problems! Thanks again guys :)

This was my first time taking travel insurance with TINZ I did have a wee problem over a misunderstood question over the phone but this was soon rectified & settled before my holiday but everyone I spoke with was very pleasant & helpful so I would definitely choose this cover when travelling again. I have recommended this company to friends who are travelling soon.

I was impressed by my claim being processed really quickly once the documents were supplied. I will recommend TINZ.

I would have no hesitation in using TINZ again or recommending them to others. Thank you for a very positive experience.

Didn't have to claim but process was easy and quick. I based my decision to use TINZ on reviews and cost.

Insured people were two grandmothers and grandaughter. Very reasonable rates. Easy to set up. Grandaughter had phone stolen. Claim put in. Lots of emailing back and forth getting the right info. We got police reports. A bit of confusion to start with over phone price as phone being on contract was less to buy but due to contract being broken she had to pay back to provider. Extra money was paid by insurance once this was shown.This was fair and we are happy with outcome. Communication could be improved. We still not received notification of extra payment but has gone into account. Thanks! All in all as far as insurance companies go they are pretty good. Fair result in end.

We made use of the an Already Overseas option - there are limited companies that provide this service - so we were very happy that TINZ provides this option with good coverage.

However we made a couple of medical claims and to be honest - everything about the claim process was bad:
- The Claims team does not communicate with the Operations Center Team so our needing to multiple emails, phone calls, and documentation all over the same claim was frustrating.
- Every time you make contact, there is a max 10 day response time... and they make sure they use the maximum time possible.
- We made a minor medical claim (~NZ$100) but it was if we were asking for 100,000 dollars. Almost not worth the effort really - which I think they secretly hope you do give up.
- When they realised we likely needed a second medical opinion (just another blood test, max extra ~NZ$100), the response was to tell us to hop on a plane back to NZ, use our own return ticket, cut our holiday short by 3 months, plus if we didn't do this, our entire travel insurance policy would become invalid (look out for that tiny clause in conditions).

Never use them again... there are better options and companies available. Thanks but no thanks TINZ.

Took multiple emails and phone calls to sort out. Pleasant staff but unnecessarily complicated process. Took ages and ages even to spell names correctly on policies.

Travel at least 3 times internally and only use this company
Their pricing is more effective and covers most unforeseen circumstances
There should be a discounted rate for return customers. I highly recommend TINZ

Easy to apply, cost effective and ongoing communication during the holiday, ie a reminder that if we were extending the holiday, we could extend the cover. Would recommend and use again.