Travel Insurance Reviews

Hi,
Very impressed with speed and support in processing our claim so promptly. Definitely recommend TINZ! WIll book again next time!

Wonderful quick result for claim. Very efficient, Great pricing. Would recommend them and we will always use them when traveling

Awesome communication. What great communication with emails from TINZ.
We didn't have any claims but the safety of having travel insurance is a must.

TINZ is consistently the cheapest in the market. We buy domestic travel insurance to cover our rental car excess - much cheaper than taking the rental company’s insurance. The one time we had to claim, it was very easy and efficient. Although we had to pay the rental company for the damage first, Tinz paid our claim promptly.

Because of Covid, we needed to purchase Travel insurance. Spent a few hours shopping around and found TINZ did all that we needed (without all the extras) and it didn't break the bank balance. Will be asking for a quote on next years overseas trip. Easy to use web site, good value, highly recommend.

Had trouble with my travel arrangements. While I accepted that it was my fault, I needed assistance (non-financial) how to proceed. The lady on the phone was releaved that my claim wasn't covered and did not do anything other that to say they could ring me during NZ business hours, which was completely useless being in Europe. I wonder what would have happened if that would have been a medical emergency. The cheap cost of the policy reflects the service one will receive.
Will certainly not use this outfit again.
Minus 3 stars.

Guys beware of this company. They will charge the premium amount by showing a good cover, but when it comes to claims they won't claim a single dollar and literally have excuse for every exclusion in their list.
it's better not to have travel insurance than to pay these guys the premium.

We bought our insurance with TINZ. When our luggage was delayed in NY the lady on the phone was very helpful. She told us how much we were covered for in that scenario. During the rest of our holiday we had items stolen from our luggage in Cuba and we were delayed coming home due to weather. Once we were home, I tried to make the claim on line but it wouldn't accept my policy number so there was much delay and correspondence over that then I seemed to be dealing with Australia and despite my emails and attachments of documents they kept requesting either the same things over again weeks later, or further down the process they wanted new information. It was a very long, slow and tedious process just to get a small amount refunded. The money I was initially claiming for - for delayed baggage, the company refused to pay and it ended up being an airline claim. I have used this company before and been happy but TINZ seems to be underwritten by an Australian company that I had huge delays and hassles with.

From to start to finish of the claim, was an easy process, I needed help with certain issues and it was explained what I needed to do in a courteous manner. Even though I had a long wait to get information from air new Zealand, the claim stayed active and was resolved as soon as information was received.

From to start to finish of the claim, was an easy process, I needed help with certain issues and it was explained what I needed to do in a courteous manner. Even though I had a long wait to get information from air new Zealand, the claim stayed active and was resolved as soon as information was received.

We have used TINZ several times for overseas trips.
Needed to make claim for medical and delayed departure at Munich Airport. Highly impressed with their service and assistance with claim, and prompt claim settlement.
Would definitely highly recommend TINZ for excellent, and easy service.

John & Chris - Auckland NZ

My cancelled travel due to the current pandemic was not covered by my policy however TINZ gave me a credit note valid for 18 months, which they did not have to do. I really appreciate the ease with which they agreed to the credit and the personal touch from their customer service representatives. It has been a difficult time for all of us, especially for those who have had to deal with an angry and frustrated public. The TINZ staff are a credit to the industry and I thank them.