Travel Insurance Reviews

Every time I contact Zoom I have a good experience. They are extremely helpful and professional. I will continue to use them.

We bought our insurance with TINZ. When our luggage was delayed in NY the lady on the phone was very helpful. She told us how much we were covered for in that scenario. During the rest of our holiday we had items stolen from our luggage in Cuba and we were delayed coming home due to weather. Once we were home, I tried to make the claim on line but it wouldn't accept my policy number so there was much delay and correspondence over that then I seemed to be dealing with Australia and despite my emails and attachments of documents they kept requesting either the same things over again weeks later, or further down the process they wanted new information. It was a very long, slow and tedious process just to get a small amount refunded. The money I was initially claiming for - for delayed baggage, the company refused to pay and it ended up being an airline claim. I have used this company before and been happy but TINZ seems to be underwritten by an Australian company that I had huge delays and hassles with.

Claim took a very long time. It was terribly frustrating not to be able to talk to a real person !!
And then we are told a credit into my Bank account will take 15 business days !!! This is 2020 - banks can process payments overnight !!!!

From to start to finish of the claim, was an easy process, I needed help with certain issues and it was explained what I needed to do in a courteous manner. Even though I had a long wait to get information from air new Zealand, the claim stayed active and was resolved as soon as information was received.

From to start to finish of the claim, was an easy process, I needed help with certain issues and it was explained what I needed to do in a courteous manner. Even though I had a long wait to get information from air new Zealand, the claim stayed active and was resolved as soon as information was received.

All the representatives of 1Cover that have provided assistance and support with my situation and claim have been a sincere pleasure to work with. Communication and support has been clear, reassuring and supportive.
1Cover have exceeded all my expectations with 5-star service and an exceptional level of care.
Knowing that being on opposite sides of the world and having such great support gives peace of mind.

Easy to use, good pricing and was good to deal with a claim. Why wouldn't you get 1 cover?!

I have no complaints re service, having used 1COVER comprehensive insurance regularly over the last 7+ years.I recall only 1 small Rental car damage claim which was promptly dealt with.
We booked a trip last September and took out our policy.Since then because of the small print, we have written off the accommodation and other costs we have not been able to recover ourselves.However I am disappointed that 1COVER has not seen fit to at least offer a part refund on the insurance policy involved.It is accepted there are costs in writing the policy but everyone is taking a hit!

We have used TINZ several times for overseas trips.
Needed to make claim for medical and delayed departure at Munich Airport. Highly impressed with their service and assistance with claim, and prompt claim settlement.
Would definitely highly recommend TINZ for excellent, and easy service.

John & Chris - Auckland NZ

Worst company with the worst business practice. A lot of other companies covered for the Covid 19 but not 1cover. Spent months trying to contact them. Stay away from this company

Received credit as had to return from overseas. Was easy to do and easy to deal with customer service. Quick response.

When I asked if I could postpone my travel insurance because of Covid-19 they gave me a credit voucher for the full amount to be used within the next 18 months. Great service and no mucking around. Thank you Zoom.