Travel Insurance Reviews

Have been overseas many times, first time making the claim Have been looked after very well easy to communicate will recommend to family and friends Thank you

1 comment on this review

Hi Sieu,

I'm Glad to hear that you found our policies competitive and our service easy to use.
It means so much when we hear a customer tell us how happy they are with our customer service & claims process.
Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
Sophie@1Cover

Reply from 1Cover representative
20 February 2018, 10:04 AM

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I have always taken insurance when traveling out of NZ and very fortunate never had the need to use so ends up a waste of money but a necessity and 1cover did have a great deal with Comprehensive cover for a good price. So using www.comparetravelinsurance.co.nz worked.

1 comment on this review

Hi Amanda,

It's great to know that our policies helped provide you peace of mind while on your trip.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it!
Sophie@1Cover

Reply from 1Cover representative
20 February 2018, 09:57 AM

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Found the process ok, good timely response after I had all the documents in. Was a bit tricky getting some of the required documents back from the airline, but got there in the end.

1 comment on this review

Hi Melissa,

I'm glad you were happy with our service and that you found it easy it to use. It's always encouraging to hear from a loyal customer and to know that we could assist with your past claim.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
Sophie@1Cover

Reply from 1Cover representative
20 February 2018, 09:55 AM

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The person who dealt with my claim was great it's unfortunate however that I paid all that money and couldn't claim back an ipod that my 10 year old lost. If it was an adult sure the left behind rule should apply but children leave/drop things and now as a result she has to go without. I thought the reason we got insurance for kids was for this exact reason so like I said in the title shame about the fine print we'll have to shop around next time to find a company that understands children.

1 comment on this review

Dear Joseph,

Keeping an open dialogue with our customers is how we improve our service, so thank you for your feedback.

I can appreciate why you're disappointed in the wording of our policies and the circumstances in which we are able to offer cover for personal effects.

However, you can choose to have your claim escalated and reviewed by an independent panel if you wish. To organise a review please email your policy details to me, Attention Sophie at info@1cover.co.nz with the subject 'Compare Review'
Sophie@1Cover

Reply from 1Cover representative
20 February 2018, 09:54 AM

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Lost two pairs of optical glasses in one case. Replacement cost $549. Paid out less than half that.
Will be travelling again soon but feel let down.

Great value for money. Will definitely stick with TINZ as they have looked after me a few times. Such an easy process.

1 comment on this review

Hi Shirley, thanks for the review and glad to hear you had a great customer experience with TINZ! Kind regards, Carolina, Customer Service

Reply from TINZ representative
14 February 2018, 18:11 PM

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Clear instructions how to make a claim and prompt attention to the claim. Very satisfied with the whole process

1 comment on this review

Hi Lesley,

I am so pleased that we could assist with your claim and that you found the process easy and straightforward with no complications. Happy customers are our number one goal!

Hope you're excited about your next trip. We're looking forward to providing you with legendary customer service again in the future.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.

Sophie@1Cover

Reply from 1Cover representative
16 February 2018, 09:56 AM

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I couldn’t have asked for a better experience with 1cover! Not only didn’t their policies match my travel needs, they exceeded them and more! When I contacted them with a query, they responded asap while I was overseas, they sorted it without me asking! 11/10!

1 comment on this review

Hi Alexander,

Wow! Thanks so much for your continued support, it means so much knowing the confidence and trust you have placed in us.

I am glad that you found our staff fantastic to deal with when you needed to make a claim.

We'll do our best to continue to give you the kind of service that you deserve. And we're looking forward to providing you cover on your next trip.

Sophie@1Cover

Reply from 1Cover representative
16 February 2018, 09:53 AM

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1Cover offer excellent value travel insurance, I also found buying this insurance on-line very easy. Due to changes in travel plans I needed to extend the insurance by 3 days, the process was again very simple. Very happy, will buy again!

1 comment on this review

Hi Sebastian,

Glad to hear that you found our policies competitive and our service easy to use.

It means so much when we hear a customer tell us how happy they are with our customer service & pricing.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.

Sophie@1Cover

Reply from 1Cover representative
16 February 2018, 09:47 AM

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No advice given around car insurance. Customer has to figure it out themselves and guesstimate cover, hopefully its all there for x location.
Needs advice.

1 comment on this review

Hi Sean,

Our friendly contact centre staff our on hand to answer any queries you may have in regards to our policies, they are contactable via phone or email. If you still have any questions surrounding your policy please send me an email at info@1cover.co.nz.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
Sophie@1Cover

Reply from 1Cover representative
16 February 2018, 09:43 AM

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Never claimed so cannot comment on whether it works. Same cover for less than fellow travellers. Medical loading for condition that no longer exists is a frustration.

1 comment on this review

Hi Donald,

I'm glad you found our policies competitively priced. Pre-existing conditions are usually, but not limited to, a condition that is classed as chronic or on-going or something that you take regular medication for. Our friendly contact centre staff are on hand to answer any queries.

We hope you had a great time on your trip and we look forward to serving you again in the future.
Sophie@1Cover

Reply from 1Cover representative
16 February 2018, 09:36 AM

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So far to date we will not be using 1cover again. 2 unsatisfactory phone calls to date. Probably won't get paid out as we can't provide proof of purchase and have been told loss and theft are 2 different things. Loss not being covered. $400 Not well spent

1 comment on this review

Hi James,

Keeping an open dialogue with our customers is how we improve our service, so thank you for your feedback.

I’m sorry to hear that you were unhappy with the outcome of your claim. However, you can choose to have your claim escalated and reviewed by an independent panel if you wish. If you would like to escalate your claim can you please email me your policy details to info@1cover.co.nz with the subject 'Compare Review'.
Sophie@1Cover

Reply from 1Cover representative
14 February 2018, 11:02 AM

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