Travel Insurance Reviews

Your phone contact for assistance was appreciated. With a medical history that needed consideration, the online system became difficult but was resolved by your courteous and professional staff member. Many thanks.

1 comment on this review

Hi Graeme,

Thank you so much for the kind words, it's wonderful to hear that our team member was able to help you out with your medical assessment. We're always on hand to help out if you are ever uncertain with the online process.

We'll do our best to continue to give you the kind of service that you deserve. And we're looking forward to providing you cover on your next trip.
Sophie@1Cover

Reply from 1Cover representative
07 May 2018, 13:52 PM

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Airline changed my flight so I had to change my connecting flight. Airline said not their problem, that is what travel insurance is for. 1Cover said not covered as I hadn't left the country yet. Thank goodness I didn't get ill. I phoned 1Cover and they said they would ring me back, after 3 days I rang them back.

1 comment on this review

Hi Douglas,

I regret that we provided you with bad service and a poor customer experience, it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service and we certainly should have called you back sooner.

There is a common misunderstanding that cancelled flights (due to fault of the airline) are covered by travel insurance. However, this is not the case. This is an industry-wide standard, it’s certainly not an exclusion specific to 1Cover. We, however, offer cover for cancellations outside of anyone's control such if you became sick or injured and were unfit to travel.

Sophie@1Cover

Reply from 1Cover representative
07 May 2018, 13:44 PM

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We've found 1Cover very user friendly especially with some pre-existing medical issues. Also very helpful with some concerns over a flight cancellation and some questions over insurance extension. Many thanks.

1 comment on this review

Hi John,

I'm so pleased that you found policies easy to set up, even with the addition of pre-existing conditions. I'm glad you found our customer service representatives to be helpful and informative, we always strive to offer exceptional service.

We hope you had a great time on your trip and thank you for taking the time to leave us a review, we really appreciate it!
Sophie@1Cover

Reply from 1Cover representative
07 May 2018, 13:29 PM

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When I had been looking at the claim form online one day, I received a friendly email message offering help. Wonderful.

1 comment on this review

Hi Josephina,

It's great to hear that you were so happy with our service and appreciated the offer of help with submitting your claim.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.

Reply from 1Cover representative
07 May 2018, 13:26 PM

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We had to extend our policy due to flight cancellation/connections and this was made very straightforward reducing further stress. Thankyou

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Hi Lyn,
It's great to hear that we were able to minimise any additional stress by getting your policy amended efficiently.

We hope you enjoyed your trip and thank you for choosing 1Cover and for taking the time to leave us a review we really appreciate it.
Sophie@1Cover

Reply from 1Cover representative
04 May 2018, 17:58 PM

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Total waste of money. Our domestic flight was delayed so we missed our international flight and the only thing we could claim for was $200 each per day for a hotel/motel. They tried to get out of paying for anything as does every insurer.

1 comment on this review

Hi Garry,
There is a common misunderstanding that cancelled/delayed flights are covered by travel insurance. However, this is not the case. This is an industry-wide standard – it’s certainly not an exclusion specific to 1Cover.
It is the airline’s responsibility to compensate, reimburse, or find an alternative flight for travellers when flights are cancelled due to operational reasons and mechanical failure - not the insurer.

However, flights cancelled due to reasons outside the control of the airlines, such as severe weather events, natural disasters, or you being too sick to travel are covered by travel insurance.

I hope this clarifies things a little and that you are able to peruse a claim through the airline. I’m sorry to hear that we were unable to help on this occasion.
Sophie@1Cover

Reply from 1Cover representative
04 May 2018, 17:56 PM

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When travelling to the USA we have used 1Cover as it is the most economical with the best service and a quick claims settlement.

1 comment on this review

Hi Sheron,

It's always encouraging to hear that we are providing our customers with exceptional service.

We hope you had a great time on your trip and we look forward to serving you again in the future.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
Sophie@1Cover

Reply from 1Cover representative
26 April 2018, 15:01 PM

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I was very surprised at how easy it was to make my claim online, how fast it was to be approved, and how quickly the money was deposited into my account. Communications were also very good. Highly recommended.

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Hi Susanna,

I'm glad you were happy with our service and that you found it easy to use. It's always encouraging to hear from a satisfied customer and to know that we could assist with your past claim.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
Sophie@1Cover

Reply from 1Cover representative
26 April 2018, 15:00 PM

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The online purchase was simple and easy to follow. The subsequent documentation was concise and straight forward. The cost was competitive.

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Hi John,

I’m glad to hear that you found our policies competitive and our service easy to use.

It means so much when we hear a customer tell us how happy they are with our customer service & pricing.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.

Sophie@1Cover

Reply from 1Cover representative
26 April 2018, 14:58 PM

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Had a holiday that we did not have to worry (I lost my watch but it was returned). I was totally relaxed knowing we had great cover thank you 1Cover!

1 comment on this review

Hi Anthony,

It's great to hear our policies helped provide you with peace of mind while on your trip. It's fantastic to know our customers can relax because of their cover.

We hope you had a great time on your trip and we hope to have the pleasure of serving you again in the future.

Sophie@1Cover

Reply from 1Cover representative
23 April 2018, 15:07 PM

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One phone call, an easy questionaire re pre-exting medical and it was all done. Certificate arrived promptly.
Will be a repeat client

1 comment on this review

Hi Phillip,

I'm glad you found our service hassle free and were impressed by our efforts to provide you with excellent customer service.

We hope you had a great time on your trip and we hope to serve you again in the future.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it!

Sophie@1Cover

Reply from 1Cover representative
23 April 2018, 15:06 PM

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As an older traveller I appreciated the value for money. It's great to be able to reduce costs and still feel protected.

1 comment on this review

Hi Cushla, thank you for your 5 star review! So pleased to hear we were able to offer you a cost effective policy - hope you enjoyed your trip! Kind regards, Sarah, Customer Service

Reply from Zoom Travel Insurance representative
03 May 2018, 12:09 PM

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