Travel Insurance Reviews

Your service is very efficient and I believe it is really good value. Always puts the mind at rest.

Our trip was booked November 2019 and travel insurance purchased at same time with TINZ.
Trip did not eventuate due to our cruise being cancelled by Royal Caribbean. TINZ were less than helpful with any claim as cancellation due to coronavirus outbreak. Look carefully in fineprint of your travel insurance when you purchase. Policy was a complete waste of money for us and did nothing to ease the loss of the trip.

I contacted them multiple times prior to my trip and they completely ignored my messages. I will be finding another provider for my next trip, as I cannot trust a provider who ignores their customers leaving them out of pocket. Really despicable company - shop elsewhere.

Was very pleased with the value of the policy offered, the price of the policy, the follow up and will use again.

Was easy to update my policy, but might be good if it was clearer that extra packages were required for winter sports and the like...I didn't discover that till a few days before I left the country.....

Easy process to get the insurance with little to no hassle and price wise definitely competitive. Would recommend them and use them again but unsure how well the claims process would go.

Didn't get through. Same song over and over and over and over again. Gets super-tedious quickly. Gave up after 45mins. :-(

Absolutely no customer service. Purchased a policy September last year for travel in June which now looks very doubtful.
Emailed 1Cover 10 days ago and have followed it up twice to see if they will allow the dates to be changed or refund less the cancellation of travel portion of the premium. I sold travel insurance for close on 40 years and either of these options were both possible but it appears not with 1Cover. Take your money and forget you.
1Cover website says airlines, hotels, tour operators, cruise companies are all doing their bit by waiving fees and/or making refunds. Legally they don’t have to but they obviously have a moral compass.
Not so my insurance company

We paid $ 600+ for our coverage for a trip to Peru. The travel company cancelled the trip due to the danger of Covid-19 (very low in at the moment in all countries we travel through!!) and now we do not have cover, even while we got the insurance way before the outbreak. Now we loose the premium (paid for no cover), extra booked excursions cancellation fees and the cost of our air tickets. A total of US$ 3000. THANKS VERY MUCH 1 COVER.
We always had you as insurer for our travels, but bthis is obviously the last time. It is a pure rip-off.
I can nderstand you have no cover if a outbreak has occurred, but not if there is nothing on.

Customer support was great, however they did not reimburse me for alternative flights or my full accomodation. My original trip was delayed due to a cyclone, our flights were cancelled and I was forced to get new (more expensive) flights which was not reimbursed. Also I bought 2 rooms for my family and I at our accom due to resort policy needing 2 rooms if your children are over the age of 16. I was told I was only covered for 1 accom room, even though all 4 of us including my children were covered and added to the policy. I was quite disappointed in this.

Don't use these fella's. I brought insurance back in August and told by the NZ insurance experts they won't cover the virus as it's a general exclusion like a nuclear disaster. SCTI have the same clause but are covering if purchased prior to 28 January. Look around and find better options.

1 cover have a broad policy that they wouldnt cover events in the media or pandemic/epidemic. We booked our travel cover way before corona had even started to become an issue. World Nomads would have covered us in this instance so probably consider them in future.