TINZ Travel Insurance Reviews

TINZ want you to enjoy the ride without the worry - because life’s a trip. They have three different levels of cover to choose from to suit your trip, plus they cover for terrorism, high value items, winter sports, cruises and much more. Policies are available to those of any age. Dependents under 21 years of age travel for free. 24/7 emergency assistance no matter where you are in the world. Underwritten by HDI Global Specialty SE - New Zealand.

Overall rating 8.6/10

Customer Experience

8.6/10
8.6/10

Claims Experience

7.7/10
7.7/10

Value for Money

8.7/10
8.7/10
Overall rating
Overall rating

5 stars

| | 1 comment Reviewed by Suzanne Spillane on 17 December 2018, 14:42 PM

Super easy to organise with the friendly & helpful staff! Had to add an extra day on due to airl... Read more

Overall rating
Overall rating
Customer Experience
Value for Money
Overall rating
Overall rating

Companydoes not pay out for claims

| | 1 comment Reviewed by Orion on 17 December 2018, 14:42 PM

Me and my partner spent over $6000 for 18 months of cover which was by far not the cheapest insurance... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating

Money Grabbers

| | 1 comment Reviewed by Ryan Parkes on 10 December 2018, 12:58 PM

They won't let me cancel my policy before the trip has even started. Because of this I have waste... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
Overall rating
Overall rating
check Verified Review Elizabeth Collier was invited by TINZ to write this review.

Peace of mind!

| | 1 comment Reviewed by Elizabeth Collier on 05 December 2018, 13:09 PM

When I go overseas it's extremely important to me if in case I NEED medical/hospital support I kn... Read more

Overall rating
Overall rating
Customer Experience
Value for Money
check Verified Review Elizabeth Collier was invited by TINZ to write this review.
Overall rating
Overall rating
check Verified Review Elizabeth Buckley was invited by TINZ to write this review.

Comprehensive and affordable cover

| | 1 comment Reviewed by Elizabeth Buckley on 03 December 2018, 13:24 PM

Good value for money compared to other insurance companies. Cover required for an existing condition ... Read more

Overall rating
Overall rating
Customer Experience
Value for Money
check Verified Review Elizabeth Buckley was invited by TINZ to write this review.
Overall rating
Overall rating
check Verified Review Kay Hawks was invited by TINZ to write this review.

Customer experience

| | 1 comment Reviewed by Kay Hawks on 03 December 2018, 13:04 PM

I called from India on your emergency call number and waited for over 10 minutes to speak to someone ... Read more

Overall rating
Overall rating
Customer Experience
Claims Experience
Value for Money
check Verified Review Kay Hawks was invited by TINZ to write this review.
Overall rating
Overall rating
check Verified Review Anthony Cantwell was invited by TINZ to write this review.

Easy online purchase

| | 1 comment Reviewed by Anthony Cantwell on 29 November 2018, 12:12 PM

I think there are 4 trips now I have used TINZ travel insurance for a different country on each occas... Read more

Overall rating
Overall rating
Customer Experience
Value for Money
check Verified Review Anthony Cantwell was invited by TINZ to write this review.
Overall rating
Overall rating
check Verified Review Sandra Glass was invited by TINZ to write this review.

great performance

| | 1 comment Reviewed by Sandra Glass on 26 November 2018, 12:08 PM

taking out the insurance was an easy and smooth experience and even though there was a couple of hicc... Read more

Overall rating
Overall rating
Customer Experience
Value for Money
check Verified Review Sandra Glass was invited by TINZ to write this review.
Overall rating
Overall rating

Simple to obtain

| | 1 comment Reviewed by Gary Dougan on 26 November 2018, 12:08 PM

As the policy was not used for anything. I can not rate how good the product is regarding claims. Ver... Read more

Overall rating
Overall rating
Customer Experience
Value for Money
Overall rating
Overall rating
check Verified Review James Waterson was invited by TINZ to write this review.

Online policy extension process needs a checkup

| | 1 comment Reviewed by James Waterson on 26 November 2018, 12:08 PM

I extended my policy by a day but the online process looked like it was about to rebill the original ... Read more

Overall rating
Overall rating
Customer Experience
Value for Money
check Verified Review James Waterson was invited by TINZ to write this review.
Overall rating
Overall rating
check Verified Review Beverley was invited by TINZ to write this review.

Easy, convenient and well priced.

| | 1 comment Reviewed by Beverley on 16 November 2018, 17:58 PM

So easy to organise online for 1 or more people, price is great, and policy seems comprehensive. Hav... Read more

Overall rating
Overall rating
Customer Experience
Value for Money
check Verified Review Beverley was invited by TINZ to write this review.
Overall rating
Overall rating
check Verified Review Alexandra Page was invited by TINZ to write this review.

All good so far

| | 1 comment Reviewed by Alexandra Page on 16 November 2018, 17:57 PM

Good value and easy to buy, but no claims yet, and that is the real acid test. However I have no reas... Read more

Overall rating
Overall rating
Customer Experience
Value for Money
check Verified Review Alexandra Page was invited by TINZ to write this review.

TINZ FAQ

How many people can I include in my policy?

The more the merrier right? TINZ insures groups of up to 25. That means more fun for less hassle.

Am I covered if I go on a cruise?

Yes, you don’t even need to pick a cruise specific policy. Here’s a top tip: Even if you’re travelling in New Zealand waters you still need to pick Pacific as you're not covered by your usual health insurance when you're out at sea even if you are still technically in NZ.

Am I covered for skiing and my equipment?

Yes if you purchase a ski policy cover. TINZ will cover $1,500 worth of skiing equipment. Dare devils can even ski off piste (within resort boundaries).

Can I pay to reduce or cancel my excess?

Yes, at payment time you can pay to double your excess which decreases the cost of your premium. 

What additional extras are there?

Along with comprehensive cover for your electronics and personal belongings, additional cover can be purchased for specified items up to a total amount of $5,000.

Am I covered if my tour company collapses?

No, TINZ doesn’t provide protection from insolvency.

I'm not an New Zealand resident- can I buy cover?

No, policies are only available to New Zealand residents.

What size moped or motorbike am I covered to ride overseas?

TINZ will cover you for any engine size you ride as long as you’re insured to do so in Nez Zealand. Just make sure you get your International Drivers Permit (IDP) before you leave!

How long is their single trip cover for?

You can purchase a single policy up to 18 months in duration.

Can I extend my policy?

Having too much fun? No problems! You can extend your policy. Just give them a call on 0800 699 070 within New Zealand or +(64) 9 913 2361 from overseas.

Do they cover for my rental vehicle excess?

With TINZ you can rent a car without stressing about the possibility of any potential damages. TINZ includes a $6,000 rental vehicle excess cover as standard on our Comprehensive and Comprehensive Plus plans, saving you on exorbitant insurance excess fees when you hire a car.

Who underwrites them?

TINZ travel insurance policies are underwritten by certain underwriters at Lloyd's (insurer). As a Coverholder of Lloyds, TINZ issues and manages the policies as an authorised representative of Coffre-Fort Pty Limited ABN 66 125 358 518, AFS Licence No. 472457.

Where are they based?

Auckland!

Loading Quotes

Loading Quotes...