TINZ Travel Insurance Reviews

Good value and easy to buy, but no claims yet, and that is the real acid test. However I have no reason to believe that you would be difficult to deal with in the event of a claim.

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Hi Alexandra, thanks for your review! We hope you had an amazing trip and we look forward to having you use TINZ again! Kind regards, Laura, Customer Service

Reply from TINZ representative
16 November 2018, 18:00 PM

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I've used these guys in the past and they were so easy to deal with and awesome and are very professional and quick at sorting out your query. Thank you!

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Hi Maria, thank you for your review. We pride ourselves on our customer service and are delighted to hear you had a good experience. Look forward to having you use TINZ for your future travels! Kind regards, Laura, Customer Service

Reply from TINZ representative
13 November 2018, 11:54 AM

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Easy to use and book travel insurance online. My preferred travel insurance brand as it offers one of the most competitive prices around. Have not had to experience making a claim to date, so that's been a bonus. Regularly use TINZ for leisure travel and recommended to friends and family

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Hi Danella, I'm glad to hear you had an incident-free trip and thank you for recommending TINZ to your family and friends! We look forward to having you and your loved ones use TINZ for your future travels! Kind Regards, Michelle, Customer Service.

Reply from TINZ representative
09 November 2018, 17:57 PM

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fortunately I didnt need to make a claim, however, TINZ was the best price cover I could find for the level of cover that I wanted. Purchasing the insurance was straightforward

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Hi Wayne, thank you for your review. I'm glad you had an incident-free trip and we look forward to having you use TINZ again for your next holiday! Kind Regards, Michelle, Customer Service.

Reply from TINZ representative
06 November 2018, 14:53 PM

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Prompt efficient service to get quote for additional cover for a pre-existing condition. Would be happy to use again.

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Hi Helen, thanks for writing your review of your positive experience with TINZ, and I'm pleased to hear we were able to offer you cover for your pre-exisiting medical condition. Hope you have a wonderful and safe trip! Kind Regards, Michelle, Customer Service.

Reply from TINZ representative
05 November 2018, 14:54 PM

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Only wanted CDW excess cover as the rental company's zero excess nearly doubled the rental. This was best for peace of mind.

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Hi Kenneth, thank you for your review. That's great to know we were able to give you peace of mind for your rental vehicle, whilst also saving you money which can go towards your holiday! Kind Regards, Michelle, Customer Service.

Reply from TINZ representative
02 November 2018, 15:38 PM

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Very happy with TINZ, quick & easy to arrange & very reasonably priced as well. I will definitely use them when we go travelling overseas again.

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Hi Sue, thanks for your review. Customer satisfaction is our priority and we aim to offer competitively priced premiums so travellers like yourself can travel worry-free! We look forward to having you use TINZ again. Kind Regards, Michelle, Customer Service.

Reply from TINZ representative
01 November 2018, 18:25 PM

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Prior to taking out travel insurance, I attempted to contact the customer centre re: pre-existing medical conditions. After three attempts being kept on hold for 10, 5 and 3 minutes I called it quits and went ahead with the online insurance application as I assumed that nothing had changed with pre-existing conditions since we last took out a TINZ policy in Dec, 2017. As it is more than likely we will use TINZ again in Feb, 2019 when we travel to the Philippines and Singapore, I presume nothing will have changed.

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Hi Douglas, thank you for your review. We are experiencing higher call volumes due to the upcoming holiday season, however, i have passed on your feedback to the call centre management team as we do aim to provide efficient customer service. I'm glad you were able to purchase a policy online, but if you have any further queries regarding your policy application, please feel free to send an email to info@travelinsurance.co.nz . Kind regards, Michelle, Customer Service

Reply from TINZ representative
01 November 2018, 18:19 PM

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luckily we did not need to make a claim. the policy was a good reasonable price for what was covered however when organising this online I found it difficult to note existing medical conditions. my first attempt seemed to take it and gave me an estimated price however that did not hold and when I re-applied the price was a lot cheaper. I am glade no claim was necessary as I'm sure there could have been an out should any medical incident had occurred relative or not to any existing condition - which was a worry

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Hi Rex, Thank you for taking the time to write a review! Glad you were able to complete the medical assessment in the end and received cover for your conditions. If you do have any issues completing this going forward please give us a call and we can do this together over the phone :) Kind Regards, Maria, Customer Service.

Reply from TINZ representative
31 October 2018, 12:50 PM

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A very easy online system to set up cover which gives several option choices,
Hassle free and recommend to all for travel cover.

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Hi There! Thank you for taking the time to review us! Here at TINZ we do pride ourselves with simplicity - glad to hear you found the sign up process simple and hassle free. Hope you had a great trip. Maria, Customer Service.

Reply from TINZ representative
29 October 2018, 11:47 AM

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Thanks for the cover for this trip. I am disappointed however that your company will no longer cover me and my wife for future trips - despite no changes to our medical pre-conditions.

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Hi Neil, thank you for your review. I'm sorry to hear we are not able to offer you cover for future trips. We have launched a new online medical assessment which will assess pre-existing medical conditions differently to our previous medical assessment, where you filled in a form and had to submit for assessment. Nonetheless, I'm glad to hear you had an incident-free trip this time! Kind regards, Michelle, Customer Service

Reply from TINZ representative
24 October 2018, 14:03 PM

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Can't say anything good other than don't come to get travel insurance here, really trying to make it difficult in claim

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Hi Fengyun, thanks for your review. Our Claims Team do require documentations to substantiate your claim, so I do sincerely apologise for any inconvenience caused by this. Nonetheless, we welcome all feedback so we can improve our services! Kind regards, Michelle, Customer Service

Reply from TINZ representative
23 October 2018, 12:48 PM

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