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TINZ Travel Insurance Reviews

TINZ want you to enjoy the ride without the worry - because life’s a trip. They have three different levels of cover to choose from to suit your trip, plus they cover for terrorism, high value items, winter sports, cruises and much more. Policies are available to those of any age. Dependents under 21 years of age travel for free. 24/7 emergency assistance no matter where you are in the world. Underwritten by Certain underwriters at Lloyd's.

Overall rating 8.9/10

Claims Experience

5.3/10
5.3/10

Customer Experience

9.0/10
9.0/10

Value for Money

9.0/10
9.0/10
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No problems, good to have

Review by Esther Coats | 09 January 2017, 11:54 AM | 1 comment

I didn't need a claim, but setting up insurance was easy and stress-free on the night before I tr... Read more

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Verified Review Esther Coats was invited by TINZ to write this review.

A good experience and I never made a claim

Review by Catherine Williams | 09 January 2017, 11:54 AM | 1 comment

I have now used TINZ twice without making a claim and I feel that if or when I need to use you again ... Read more

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Verified Review Catherine Williams was invited by TINZ to write this review.

No contact.

Review by Matthew Stancombe | 15 December 2016, 11:12 AM | 2 comments

I made contact about a potential claim by email and had no response for 10 working days. I sent a fol... Read more

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Verified Review Matthew Stancombe was invited by TINZ to write this review.

Poor Claims Experience

Review by Dave Mackie | 13 December 2016, 14:06 PM | 1 comment

Initial claim process ok.
Payment delayed - my error in bank details
Delayed a month before p... Read more

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Easy to obtain

Review by Charles Dishroon | 12 December 2016, 13:13 PM | 1 comment

I had no incidents, but it was comforting to know that If I did that I had some insurance. Read more

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Verified Review Charles Dishroon was invited by TINZ to write this review.

Friendly and helpful

Review by Donna Cavanagh | 08 December 2016, 18:33 PM | 1 comment

TINZ made the whole process of taking our travel insurance easy and painless. Thank you for your help... Read more

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Verified Review Donna Cavanagh was invited by TINZ to write this review.

AWESOME Customer Service CHEAPEST AROUND

Review by Ben Pita | 06 December 2016, 19:10 PM | 1 comment

Although we didn't need to make a claim knowing we had a policy gave us peace of mind!!! The cust... Read more

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Verified Review Ben Pita was invited by TINZ to write this review.

Easy Peasy

Review by Rob Kersey | 05 December 2016, 10:54 AM | 1 comment

Too easy worry free at a good price . didn't need it but glad I had that peace of mind. Read more

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Simple and great value

Review by Matiu Andrews-Cookson | 17 November 2016, 11:04 AM | 1 comment

I didn't have a claim but seemed a great insurance plan. I was a little confused by the cover da... Read more

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Verified Review Matiu Andrews-Cookson was invited by TINZ to write this review.

Great company, no stress

Review by Michelle Reid | 11 November 2016, 15:33 PM | 1 comment

As I extended my trip, I'd have liked an option online to do so without having to reclaim, or tal... Read more

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Verified Review Michelle Reid was invited by TINZ to write this review.

Smooth and easy

Review by Felicity Williams | 15 November 2016, 19:27 PM | 1 comment

Choosing TINZ was an easy choice.I had compared prices with other travel insurance companies and TINZ... Read more

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Verified Review Felicity Williams was invited by TINZ to write this review.

Purchased after comparing many plans.

Review by Janey Blair | 03 November 2016, 14:31 PM | 1 comment

Easy to see what suits best and what would suit my needs the best. will use TINZ again as I'm goi... Read more

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TINZ FAQ's

How many people can I include in my policy?

The more the merrier right? TINZ insures groups of up to 25. That means more fun for less hassle.

Am I covered if I go on a cruise?

Yes, you don’t even need to pick a cruise specific policy. Here’s a top tip: Even if you’re travelling in New Zealand waters you still need to pick Pacific as you're not covered by your usual health insurance when you're out at sea even if you are still technically in NZ.

Am I covered for skiing and my equipment?

Yes if you purchase a ski policy cover. TINZ will cover $1,500 worth of skiing equipment. Dare devils can even ski off piste (within resort boundaries).

Are kids covered for free?

Yes, that’s right, kids will be covered at no added cost! Dependent children and grandchildren are included for free as long as they are under 21 years of age and not in full time employment .

Can I pay to reduce or cancel my excess?

Yes, at payment time you can pay to double your excess which decreases the cost of your premium. 

What additional extras are there?

Along with comprehensive cover for your electronics and personal belongings, additional cover can be purchased for specified items up to a total amount of $5,000.

Am I covered if my tour company collapses?

No, TINZ doesn’t provide protection from insolvency.

I'm not an New Zealand resident- can I buy cover?

No, policies are only available to New Zealand residents.

What size moped or motorbike am I covered to ride overseas?

TINZ will cover you for any engine size you ride as long as you’re insured to do so in Nez Zealand. Just make sure you get your International Drivers Permit (IDP) before you leave!

How long is their single trip cover for?

You can purchase a single policy up to 18 months in duration.

Can I extend my policy?

Having too much fun? No problems! You can extend your policy. Just give them a call on 0800 699 070 within New Zealand or +(64) 9 913 2361 from overseas.

Do they cover for my rental vehicle excess?

With TINZ you can rent a car without stressing about the possibility of any potential damages. TINZ includes a $6,000 rental vehicle excess cover as standard on our Comprehensive and Comprehensive Plus plans, saving you on exorbitant insurance excess fees when you hire a car.

Who underwrites them?

TINZ travel insurance policies are underwritten by certain underwriters at Lloyd's (insurer). As a Coverholder of Lloyds, TINZ issues and manages the policies as an authorised representative of Coffre-Fort Pty Limited ABN 66 125 358 518, AFS Licence No. 472457.

Where are they based?

Auckland!

FOUR FAST FACTS

No age limit
Under 65
90 days
$1,000 per item limit
or
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