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TINZ Travel Insurance Reviews

TINZ want you to enjoy the ride without the worry - because life’s a trip. They have three different levels of cover to choose from to suit your trip, plus they cover for terrorism, high value items, winter sports, cruises and much more. Policies are available to those of any age. Dependents under 21 years of age travel for free. 24/7 emergency assistance no matter where you are in the world. Underwritten by Certain underwriters at Lloyd's.

Overall rating 8.7/10

Customer Experience

8.7/10
8.7/10

Value for Money

8.9/10
8.9/10

Claims Experience

7.8/10
7.8/10
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Speedy service

Review by Kathleen Martsch | 07 January 2019, 12:59 PM | 1 comment

I lodged my claim, a dentist emergency - nothing dramatic though - yesterday. Today, 24 hrs later I g... Read more

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Great Service

Review by Ngaire Lyall | 07 January 2019, 12:58 PM | 1 comment

Easy to obtain cover. Fantastic customer service when I made a claim enquiry from overseas. Fast resp... Read more

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Most Satisfied

Review by Bruce Laver | 02 January 2019, 14:34 PM | 1 comment

I have used TINZ many times over the years and although I have not had to make a claim I am most sati... Read more

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Verified Review Bruce Laver was invited by TINZ to write this review.

Claim

Review by Jeca Golbin | 19 December 2018, 16:36 PM | 1 comment

They are so quick and easy to deal with. Also great value for money specially when they have deals an... Read more

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5 stars

Review by Suzanne Spillane | 17 December 2018, 14:42 PM | 1 comment

Super easy to organise with the friendly & helpful staff! Had to add an extra day on due to airl... Read more

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Companydoes not pay out for claims

Review by Orion | 17 December 2018, 14:42 PM | 1 comment

Me and my partner spent over $6000 for 18 months of cover which was by far not the cheapest insurance... Read more

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Money Grabbers

Review by Ryan Parkes | 10 December 2018, 12:58 PM | 1 comment

They won't let me cancel my policy before the trip has even started. Because of this I have waste... Read more

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Peace of mind!

Review by Elizabeth Collier | 05 December 2018, 13:09 PM | 1 comment

When I go overseas it's extremely important to me if in case I NEED medical/hospital support I kn... Read more

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Verified Review Elizabeth Collier was invited by TINZ to write this review.

Comprehensive and affordable cover

Review by Elizabeth Buckley | 03 December 2018, 13:24 PM | 1 comment

Good value for money compared to other insurance companies. Cover required for an existing condition ... Read more

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Verified Review Elizabeth Buckley was invited by TINZ to write this review.

Customer experience

Review by Kay Hawks | 03 December 2018, 13:04 PM | 1 comment

I called from India on your emergency call number and waited for over 10 minutes to speak to someone ... Read more

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Verified Review Kay Hawks was invited by TINZ to write this review.

Easy online purchase

Review by Anthony Cantwell | 29 November 2018, 12:12 PM | 1 comment

I think there are 4 trips now I have used TINZ travel insurance for a different country on each occas... Read more

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Verified Review Anthony Cantwell was invited by TINZ to write this review.

great performance

Review by Sandra Glass | 26 November 2018, 12:08 PM | 1 comment

taking out the insurance was an easy and smooth experience and even though there was a couple of hicc... Read more

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Verified Review Sandra Glass was invited by TINZ to write this review.
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TINZ FAQ's

How many people can I include in my policy?

The more the merrier right? TINZ insures groups of up to 25. That means more fun for less hassle.

Am I covered if I go on a cruise?

Yes, you don’t even need to pick a cruise specific policy. Here’s a top tip: Even if you’re travelling in New Zealand waters you still need to pick Pacific as you're not covered by your usual health insurance when you're out at sea even if you are still technically in NZ.

Am I covered for skiing and my equipment?

Yes if you purchase a ski policy cover. TINZ will cover $1,500 worth of skiing equipment. Dare devils can even ski off piste (within resort boundaries).

Are kids covered for free?

Yes, that’s right, kids will be covered at no added cost! Dependent children and grandchildren are included for free as long as they are under 21 years of age and not in full time employment .

Can I pay to reduce or cancel my excess?

Yes, at payment time you can pay to double your excess which decreases the cost of your premium. 

What additional extras are there?

Along with comprehensive cover for your electronics and personal belongings, additional cover can be purchased for specified items up to a total amount of $5,000.

Am I covered if my tour company collapses?

No, TINZ doesn’t provide protection from insolvency.

I'm not an New Zealand resident- can I buy cover?

No, policies are only available to New Zealand residents.

What size moped or motorbike am I covered to ride overseas?

TINZ will cover you for any engine size you ride as long as you’re insured to do so in Nez Zealand. Just make sure you get your International Drivers Permit (IDP) before you leave!

How long is their single trip cover for?

You can purchase a single policy up to 18 months in duration.

Can I extend my policy?

Having too much fun? No problems! You can extend your policy. Just give them a call on 0800 699 070 within New Zealand or +(64) 9 913 2361 from overseas.

Do they cover for my rental vehicle excess?

With TINZ you can rent a car without stressing about the possibility of any potential damages. TINZ includes a $6,000 rental vehicle excess cover as standard on our Comprehensive and Comprehensive Plus plans, saving you on exorbitant insurance excess fees when you hire a car.

Who underwrites them?

TINZ travel insurance policies are underwritten by certain underwriters at Lloyd's (insurer). As a Coverholder of Lloyds, TINZ issues and manages the policies as an authorised representative of Coffre-Fort Pty Limited ABN 66 125 358 518, AFS Licence No. 472457.

Where are they based?

Auckland!

FOUR FAST FACTS

No age limit
Under 65
90 days
$1,000 per item limit
or
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