TINZ Travel Insurance Reviews

Overall very happy apart from some concerns about irrelevant questions in the claims process such as the total cost of the trip.

1 comment on this review

Hi Ian,

Thanks so much for taking the time to share your TINZ experience. We really appreciate your feedback and are pleased to hear that you were happy. As it turns out, we have a new online claims form going live in the next few weeks which will further streamline claims and eliminate any unnecessary questions.

Best regards, Eva

Reply from TINZ representative
24 November 2017, 00:44 AM

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Hi, I have pre-existing medical conditions, but the pre approval process was very easy, the whole thing was sorted in a couple of days. Will definitely use TINZ again next year when I go to Italy.

1 comment on this review

Hi Susan, Thank you for your review. Great to hear that you found our purchasing process for pre-existing medical conditions was simple and easy. Kind regards, Carolina, Customer Service

Reply from TINZ representative
07 December 2017, 15:07 PM

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Happily did not need to make a claim but the main reason I took out TINZ was because it did not make any additions in cost for stable pre-existing conditions, thank youi

1 comment on this review

Hi Karen, thanks for the review and pleased to hear that you were happy with no additional costs for your pre-existing medical condition! Regards, Carolina, Customer Service

Reply from TINZ representative
08 November 2017, 18:31 PM

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My leave dates changed but would not allow me to change policy.
Very confusing email chain with them misinterpreting what was said.
Good price up front but ended up being fully wasted thanks to above.
Went with another company and have had good customer service showing that it's not the business, it's the company.

2 comments on this review

Hi Caitlin, thanks for taking the time to share your feedback with us and I'm sorry to hear about your experience with TINZ. As I don't know the specifics of the situation, it is difficult for me to comment. However, if your policy was still within the 14 day cooling off period, we could have refunded you the policy and reissued you with a new one. Please don't hesitate to get in touch with us if you have any further queries. Kind regards, Michelle, Customer Service

Reply from TINZ representative
24 October 2017, 18:13 PM

First time in several emails that that has been offered so thank you. All I got was offers for buying another one (first with wrong dates, then given a world wide one) all more expensive than adding it into the website itself and the person never explained it till right at the end of half a dozen emails even with me pointing this out early. Doesn't seem like there was much problem solving on your end just a blanket response.

Reply from Caitlin Moffat
24 October 2017, 22:49 PM

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I was unsure which Travel Insurance company to use, but was recommended TINZ by a fellow NZ traveller. Fortunately I did not have to claim, but was very happy with the assistance given me over the phone as this trip was the first one I have undertaken without my husband, so I had to make all the arrangments.

1 comment on this review

Hi Paula, thank you for your review and I'm pleased to hear that you had a great experience with our service over the phone! Kind regards, Carolina, Customer Service

Reply from TINZ representative
24 October 2017, 17:47 PM

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i've returned from Bolivia and Chile and have had thankfully an incident free trip of three weeks. TiNZ insurance policy was value for money, easy to obtain and in view of the possibility of cancellation of our trip due to recent fuel crisis a comfort to know I would be covered.

great job - fantastic follow up and I would definitely use your company again.

Adios
Chris

1 comment on this review

Hi Chris, Thanks for your review. Glad to know that you had a fantastic experience using our services - we look forward to having you use TINZ again for your next holiday! Regards, Carolina, Customer Service

Reply from TINZ representative
16 October 2017, 17:27 PM

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Having travelled a number of times, always with travel insurance but never having to claim, it was a great relief to have my claim with TINZ go through relatively smoothly. I was not able to supply the exact information requested by TINZ for my claim but my alternative evidence was sufficient. Lesson, always keep EVERYTHING until you get home!!

2 comments on this review

Hi John, Thanks for taking the time to share your feedback. I'm happy to hear that you didn't have too many hoops to jump through and that your your claim went through smoothly. I know it can be a right pain to hold on to all your receipts, but all we're really looking for is proof that the item was yours or evidence of out-of-pocket expenses. We look forward to hearing form you when booking your next holiday. Best regards, Charilze, Customer Service.

Reply from TINZ representative
12 October 2017, 01:44 AM

Hi John how many days they took to finalise the claim process?

Reply from Pillai
13 October 2017, 11:48 AM

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Superbly clear website information - an example to all IT designers. Upfront, honest; inspires trust. I didn't need to claim.

1 comment on this review

Hi Sian, thank you for your review. Our IT and marketing team works very hard to maintain and update our website to make it as user friendly as possible, so we are pleased to know that we have been successful in achieving this! Hope you had a great holiday! Kind regards, Carolina, Customer Service

Reply from TINZ representative
09 October 2017, 18:12 PM

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Me and two friends were traveling through southeast Asia with TINZ comprehensive cover. I was robbed in Vietnam and TINZ processed my claim promptly and very fairly.

Earlier in the trip the sales team also made it super easy to extend our cover when we decided to keep traveling for longer.

Overall I would say TINZ comprehensive travel insurance is great value for money and fair/easy to deal with.

My only small complaint is that the only way to make a claim was to fill out a PDF form, something that is not always easy to do when you're travelling.

1 comment on this review

Hi Hugh, thanks for the review and sorry to hear about your experience in Vietnam! I'm glad to hear that our claims team were able to process your claim promptly. You don't necessarily have to submit a claim whilst travelling, you can choose to submit a claim within 30 days of returning home to NZ, so just something to bear in mind if you are travelling again in the future! Kind regards, Carolina, Customer Service

Reply from TINZ representative
09 October 2017, 18:46 PM

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I accidentally damaged my phone, claim form with all proof submitted, the reply was like wait for 10 days to allocate a case manager and then only the claim process start. Very much disappointment the reply because other insurance sort these kind issues within 2 or 3 days

5 comments on this review

Hi Pillai, thanks for your review. Our claims team try their best to process claims as quickly as possible, depending on the volume of claims we have at any given time and also if additional information is required - it really is circumstantial. If you have any questions, please don't hesitate to get in touch with us. Kind regards, Carolina, Customer Service

Reply from TINZ representative
09 October 2017, 18:41 PM

It’s understandable to take 10 business days for asgin a casa manager but I can’t understand why you putting me again in queue for another 10 days when my case manager asked for to submit extra documents??

Reply from Pillai
13 October 2017, 12:06 PM

Hi Pillai, I have forwarded this matter to my manager who will liaise with our claims department and a claims consultant will be in touch with you. Kind regards, Carolina, Customer Service

Reply from TINZ representative
16 October 2017, 19:18 PM

Hi Pillai, I have received notification from our claims department that you shall be receiving communication from them very shortly to advise you of your claims outcome, as all documentation requested has been received. Kind regards, Carolina, Customer Service

Reply from TINZ representative
17 October 2017, 11:45 AM

Thanks Carolina I appreciate your quick reply on my questions. My claim went through smoothly, it would have been much better if you cut down the waiting period. Any way good customer care, recommend to all who travel overseas

Reply from Pillai
17 October 2017, 12:35 PM

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I was impressed to get an email on the second to last day of my holiday, asking if I wanted to extend the insurance. Although I didn't claim this time, I did need to make a claim on my previous holiday to the States in May - TINZ are extremely efficient in processing the claim and the whole experience has been so easy both times, from applying to claiming (or not claiming). Very impressed - will definitely continue to use and definitely recommend them

1 comment on this review

Hi Susan, Thank you for your review. We understand that making a claim can be quite stressful and I'm thrilled to hear that you found this to be an easy and efficient process with us! Hope you enjoyed your holiday and looking forward to having you use our services again in the future. Kind regards, Carolina, Customer Service

Reply from TINZ representative
27 September 2017, 18:49 PM

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We always take travel insurance but with some medical history this does get more difficult as we age. TINZ are better than most apart from the fact that like all the rest they dont make allowance for those of us who are fit, good BMI and look after ourselves.

1 comment on this review

Hi Melody, Thank you for your review. Pre-existing medical conditions are assessed on a case by case basis by our medical assessment team, to ensure that our customers have suitable cover whilst travelling. Our customers' safety is a priority and hence, we require all travellers to disclose their pre-existing medical conditions. Nonetheless, we hope you had a lovely holiday! Kind regards, Carolina TINZ Customer Service

Reply from TINZ representative
13 September 2017, 13:27 PM

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