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TINZ Travel Insurance Reviews

TINZ want you to enjoy the ride without the worry - because life’s a trip. They have three different levels of cover to choose from to suit your trip, plus they cover for terrorism, high value items, winter sports, cruises and much more. Policies are available to those of any age. Dependents under 21 years of age travel for free. 24/7 emergency assistance no matter where you are in the world. Underwritten by Certain underwriters at Lloyd's.

Overall rating 8.9/10

Value for Money

9.0/10
9.0/10

Claims Experience

8.0/10
8.0/10

Customer Experience

8.9/10
8.9/10
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Most Satisfactory

Review by ianburgess | 24 November 2017, 00:33 AM | 1 comment

Overall very happy apart from some concerns about irrelevant questions in the claims process such as ... Read more

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So easy

Review by Susan Jordan | 15 November 2017, 17:55 PM | 0 comment

Hi, I have pre-existing medical conditions, but the pre approval process was very easy, the whole th... Read more

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Verified Review Susan Jordan was invited by TINZ to write this review.

Medical Conditions

Review by Karen Charlesworth | 07 November 2017, 14:38 PM | 1 comment

Happily did not need to make a claim but the main reason I took out TINZ was because it did not make ... Read more

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Verified Review Karen Charlesworth was invited by TINZ to write this review.

Terrible customer service.

Review by Caitlin Moffat | 24 October 2017, 17:37 PM | 2 comments

My leave dates changed but would not allow me to change policy.
Very confusing email chain with t... Read more

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Verified Review Caitlin Moffat was invited by TINZ to write this review.

Good Communications

Review by PAULA STOREY | 23 October 2017, 16:46 PM | 1 comment

I was unsure which Travel Insurance company to use, but was recommended TINZ by a fellow NZ traveller... Read more

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Verified Review PAULA STOREY was invited by TINZ to write this review.

great comprehensive cover quickly achieved

Review by Chris Guerin | 16 October 2017, 17:03 PM | 1 comment

i've returned from Bolivia and Chile and have had thankfully an incident free trip of three weeks... Read more

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Verified Review Chris Guerin was invited by TINZ to write this review.

First time claimer

Review by John Sullivan | 12 October 2017, 01:35 AM | 2 comments

Having travelled a number of times, always with travel insurance but never having to claim, it was a ... Read more

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Verified Review John Sullivan was invited by TINZ to write this review.

Travel Insurance even I can understand

Review by Sian Williamson | 09 October 2017, 17:38 PM | 1 comment

Superbly clear website information - an example to all IT designers. Upfront, honest; inspires trust... Read more

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Verified Review Sian Williamson was invited by TINZ to write this review.

Good experience with TINZ

Review by Hugh B | 09 October 2017, 17:38 PM | 1 comment

Me and two friends were traveling through southeast Asia with TINZ comprehensive cover. I was robbed ... Read more

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Phone claim

Review by Pillai | 09 October 2017, 17:38 PM | 5 comments

I accidentally damaged my phone, claim form with all proof submitted, the reply was like wait for 10 ... Read more

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Impressed with service

Review by SUSAN ANNE HANCOCK | 27 September 2017, 18:44 PM | 1 comment

I was impressed to get an email on the second to last day of my holiday, asking if I wanted to extend... Read more

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Verified Review SUSAN ANNE HANCOCK was invited by TINZ to write this review.

Provided cover

Review by Melody Berkett | 13 September 2017, 12:09 PM | 1 comment

We always take travel insurance but with some medical history this does get more difficult as we age.... Read more

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Verified Review Melody Berkett was invited by TINZ to write this review.
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TINZ FAQ's

How many people can I include in my policy?

The more the merrier right? TINZ insures groups of up to 25. That means more fun for less hassle.

Am I covered if I go on a cruise?

Yes, you don’t even need to pick a cruise specific policy. Here’s a top tip: Even if you’re travelling in New Zealand waters you still need to pick Pacific as you're not covered by your usual health insurance when you're out at sea even if you are still technically in NZ.

Am I covered for skiing and my equipment?

Yes if you purchase a ski policy cover. TINZ will cover $1,500 worth of skiing equipment. Dare devils can even ski off piste (within resort boundaries).

Are kids covered for free?

Yes, that’s right, kids will be covered at no added cost! Dependent children and grandchildren are included for free as long as they are under 21 years of age and not in full time employment .

Can I pay to reduce or cancel my excess?

Yes, at payment time you can pay to double your excess which decreases the cost of your premium. 

What additional extras are there?

Along with comprehensive cover for your electronics and personal belongings, additional cover can be purchased for specified items up to a total amount of $5,000.

Am I covered if my tour company collapses?

No, TINZ doesn’t provide protection from insolvency.

I'm not an New Zealand resident- can I buy cover?

No, policies are only available to New Zealand residents.

What size moped or motorbike am I covered to ride overseas?

TINZ will cover you for any engine size you ride as long as you’re insured to do so in Nez Zealand. Just make sure you get your International Drivers Permit (IDP) before you leave!

How long is their single trip cover for?

You can purchase a single policy up to 18 months in duration.

Can I extend my policy?

Having too much fun? No problems! You can extend your policy. Just give them a call on 0800 699 070 within New Zealand or +(64) 9 913 2361 from overseas.

Do they cover for my rental vehicle excess?

With TINZ you can rent a car without stressing about the possibility of any potential damages. TINZ includes a $6,000 rental vehicle excess cover as standard on our Comprehensive and Comprehensive Plus plans, saving you on exorbitant insurance excess fees when you hire a car.

Who underwrites them?

TINZ travel insurance policies are underwritten by certain underwriters at Lloyd's (insurer). As a Coverholder of Lloyds, TINZ issues and manages the policies as an authorised representative of Coffre-Fort Pty Limited ABN 66 125 358 518, AFS Licence No. 472457.

Where are they based?

Auckland!

FOUR FAST FACTS

No age limit
Under 65
90 days
$1,000 per item limit
or
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