1Cover Travel Insurance Reviews
Insurance You Can Count On, 1Cover Direct Insurance Group Was Founded In 2003. This experience has allowed them to establish a team of travel insurance experts and are proud to say they have provided cover to over 1 Million customers. Policies are available to all ages. Dependants travel for free under 21 years of age. 24/7 emergency assistance. Underwritten by HDI Global Specialty SE - New Zealand.
Customer Experience
Claims Experience
Value for Money
Verified Review
Graeme Rounthwaite was invited by 1Cover to write this review.
Medical cover for travel insurance
Your phone contact for assistance was appreciated. With a medical history that needed consideration, ... Read more
Verified Review
Graeme Rounthwaite was invited by 1Cover to write this review.
Verified Review
Douglas Fuller was invited by 1Cover to write this review.
No cover until you leave the country
Airline changed my flight so I had to change my connecting flight. Airline said not their problem, t... Read more
Verified Review
Douglas Fuller was invited by 1Cover to write this review.
Verified Review
John Elton was invited by 1Cover to write this review.
A great experience.
We've found 1Cover very user friendly especially with some pre-existing medical issues. Also very... Read more
Verified Review
John Elton was invited by 1Cover to write this review.
Verified Review
Josephina Van Den Oort was invited by 1Cover to write this review.
Fast service
When I had been looking at the claim form online one day, I received a friendly email message offerin... Read more
Verified Review
Josephina Van Den Oort was invited by 1Cover to write this review.
Verified Review
Lyn Elton was invited by 1Cover to write this review.
A great experience.
We had to extend our policy due to flight cancellation/connections and this was made very straightfor... Read more
Verified Review
Lyn Elton was invited by 1Cover to write this review.
Verified Review
Garry Holloway was invited by 1Cover to write this review.
Bad
Total waste of money. Our domestic flight was delayed so we missed our international flight and the o... Read more
Verified Review
Garry Holloway was invited by 1Cover to write this review.
Verified Review
Sheron Arvidson was invited by 1Cover to write this review.
The best travel insurance available for NZ travellers
When travelling to the USA we have used 1Cover as it is the most economical with the best service and... Read more
Verified Review
Sheron Arvidson was invited by 1Cover to write this review.
Verified Review
Susanna Joe was invited by 1Cover to write this review.
Expectations surpassed
I was very surprised at how easy it was to make my claim online, how fast it was to be approved, and ... Read more
Verified Review
Susanna Joe was invited by 1Cover to write this review.
Verified Review
John Mather was invited by 1Cover to write this review.
Easy to purchase and product suited us well.
The online purchase was simple and easy to follow. The subsequent documentation was concise and strai... Read more
Verified Review
John Mather was invited by 1Cover to write this review.
Verified Review
Anthony Sloane was invited by 1Cover to write this review.
great firm easy to understand and deal with
Had a holiday that we did not have to worry (I lost my watch but it was returned). I was totally rela... Read more
Verified Review
Anthony Sloane was invited by 1Cover to write this review.
Verified Review
Philip Hessell was invited by 1Cover to write this review.
Easy to Arrange
One phone call, an easy questionaire re pre-exting medical and it was all done. Certificate arrived p... Read more
Verified Review
Philip Hessell was invited by 1Cover to write this review.
Verified Review
Ross Young was invited by 1Cover to write this review.
Peace of mind
Travel insurance is peace of mind while overseas I did not need to use it but knowing I had it Read more
Verified Review
Ross Young was invited by 1Cover to write this review.
1Cover FAQ
How many people can I include in my policy?
The more the merrier right? 1Cover insures groups of up to 25. That means more fun for less hassle.
Am I covered if I go on a cruise?
Yes, whether you’re boarding a cruiseliner that travels the open ocean or cruising along the rivers of Europe, 1Cover's Cruise Pack add-on provides you with cover from ship to shore. If you're cruising for more than 2 days you must select the add-on and pay the additional premium to be covered.
Am I covered for skiing and for my equipment?
Yes if you purchase their Ski Pack add on. 1Cover will cover $1,500 worth of skiing equipment. Dare devils can even ski off piste (within resort boundaries).
Can I pay to reduce or cancel my excess?
Yes if you pay an additional premium when you purchase your policy.
What additional extras are there?
Along with comprehensive cover for your electronics and personal belongings, additional cover can be purchased for specified items up to a total amount of $5,000.
Am I covered if my tour company collapses?
1Cover doesn’t provide protection from insolvency.
I’m not a New Zealand resident- can I buy cover?
Sure! Just head over to their visitors travel insurance policy. So long as your trip is within NZ you will be eligible for unlimited medical cover.
What size moped or motorbike am I covered to ride overseas?
1Cover will cover you for any engine size you ride as long as you’re insured to do so in NZ. Just make sure you get your International Drivers Permit (IDP) before you leave!
How long is their single trip cover for?
<12 months.
Can I extend my policy from overseas?
Having too much fun? No problems! You can extend your policy with 1Cover for up to a year. Just give them a call!
Do they cover for my rental vehicle excess?
Yes, for up to $5000. Cover includes sedans, hatchbacks, station-wagon, four wheel drives, mini bus or campervan/motorhome that does not exceed 4.5 tonne.
Who underwrites them?
1Cover ® is a registered trademark of 1Cover Pty Limited. 1Cover NZ Ltd, Company No. 1588084, FSP472306 (a NZ company) arranges this insurance as an Appointed Representative of Coffre-Fort Pty Ltd, ABN 66 125 358 518, AFS Licence No. 472457. This insurance is underwritten by certain underwriters at Lloyd’s.
Where are they based?
Auckland
What is the cooling off period?
14 days
BACK
1 comment on this review
Thank you so much for the kind words, it's wonderful to hear that our team member was able to help you out with your medical assessment. We're always on hand to help out if you are ever uncertain with the online process.
We'll do our best to continue to give you the kind of service that you deserve. And we're looking forward to providing you cover on your next trip.
Sophie@1Cover
07 May 2018, 13:52 PM