1Cover Travel Insurance Reviews

Insurance You Can Count On, 1Cover Direct Insurance Group Was Founded In 2003. This experience has allowed them to establish a team of travel insurance experts and are proud to say they have provided cover to over 1 Million customers. Policies are available to all ages. Dependants travel for free under 21 years of age. 24/7 emergency assistance. Underwritten by HDI Global Specialty SE - New Zealand.

Overall rating 8.6/10

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8.6/10
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Unbeatable Service and Support

| | 1 comment Reviewed by P_Takl on 13 February 2020, 10:52 AM

Travelled to Samoa and there were multiple delays with Samoa Airways which meant additional expenses ... Read more

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check Verified Review Nicholas Brown was invited by 1Cover to write this review.

Overall experience

| | 1 comment Reviewed by Nicholas Brown on 13 February 2020, 10:52 AM

Great customer service I have always used 1cover and until I get better service and value for money t... Read more

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check Verified Review Nicholas Brown was invited by 1Cover to write this review.
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check Verified Review DENIS WILFRED JAMES was invited by 1Cover to write this review.

Good

| | 1 comment Reviewed by DENIS WILFRED JAMES on 11 February 2020, 14:02 PM

I found the site the internet,it was quick and easy to follow,and straight forward.and it seemed to... Read more

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check Verified Review DENIS WILFRED JAMES was invited by 1Cover to write this review.
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check Verified Review Adrienne Lee Staples was invited by 1Cover to write this review.

Great travel insurance

| | 1 comment Reviewed by Adrienne Lee Staples on 11 February 2020, 14:02 PM

1 Cover were easy to deal with, straight forward policy documents and they covered us for horse ridin... Read more

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check Verified Review Adrienne Lee Staples was invited by 1Cover to write this review.
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competitive , good service

| | 1 comment Reviewed by Helene Harper on 11 February 2020, 14:02 PM

Very reasonable rates, good service when applying for the insurance. And a very good outcome when ha... Read more

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check Verified Review Rowana Rutherford was invited by 1Cover to write this review.

Easy Peasy

| | 1 comment Reviewed by Rowana Rutherford on 11 February 2020, 14:02 PM

I like the cover that I was able to get for a great price. The online process is super easy. Read more

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check Verified Review Rowana Rutherford was invited by 1Cover to write this review.
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check Verified Review Nadezda Pastushenko was invited by 1Cover to write this review.

Good and afforadable cover

| | 1 comment Reviewed by Nadezda Pastushenko on 05 February 2020, 11:46 AM

Good value cover for peace of mind, I always recommend my family and friends having travel insurances... Read more

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check Verified Review Nadezda Pastushenko was invited by 1Cover to write this review.
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check Verified Review Graeme Thomas was invited by 1Cover to write this review.

Excellent travel insurance cover at an affordable rate.

| | 1 comment Reviewed by Graeme Thomas on 05 February 2020, 11:46 AM

We felt that all our travel insurance needs were well covered in particular the hire car excess as ca... Read more

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check Verified Review Graeme Thomas was invited by 1Cover to write this review.
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Claims process

| | 1 comment Reviewed by Nick Murrays Bay on 05 February 2020, 11:45 AM

Recently we had to make claim due to illness- received clear communication by email and phone early o... Read more

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check Verified Review Heather Fanshawe was invited by 1Cover to write this review.

Great value

| | 1 comment Reviewed by Heather Fanshawe on 04 February 2020, 11:04 AM

I traveled to Kenya, and 1 Cover were the only company to cover Kenya, and at a very good rate consi... Read more

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check Verified Review Heather Fanshawe was invited by 1Cover to write this review.
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Highly recommend.

| | 1 comment Reviewed by Holly Mason on 03 February 2020, 15:31 PM

Had to claim which was an easy online form. I had a response within 2 weeks and reimbursed 2 days lat... Read more

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check Verified Review Philip Wayne King was invited by 1Cover to write this review.

Good value .

| | 1 comment Reviewed by Philip Wayne King on 03 February 2020, 15:31 PM

Had to phone for policy , great customer service and clearly explained .More than happy being able to... Read more

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check Verified Review Philip Wayne King was invited by 1Cover to write this review.

1Cover FAQ

How many people can I include in my policy?

The more the merrier right? 1Cover insures groups of up to 25. That means more fun for less hassle.

Am I covered if I go on a cruise?

Yes, whether you’re boarding a cruiseliner that travels the open ocean or cruising along the rivers of Europe, 1Cover's Cruise Pack add-on provides you with cover from ship to shore. If you're cruising for more than 2 days you must select the add-on and pay the additional premium to be covered.

Am I covered for skiing and for my equipment?

Yes if you purchase their Ski Pack add on. 1Cover will cover $1,500 worth of skiing equipment. Dare devils can even ski off piste (within resort boundaries).

Can I pay to reduce or cancel my excess?

Yes if you pay an additional premium when you purchase your policy.

What additional extras are there?

Along with comprehensive cover for your electronics and personal belongings, additional cover can be purchased for specified items up to a total amount of $5,000.

Am I covered if my tour company collapses?

1Cover doesn’t provide protection from insolvency.

I’m not a New Zealand resident- can I buy cover?

Sure! Just head over to their visitors travel insurance policy. So long as your trip is within NZ you will be eligible for unlimited medical cover.

What size moped or motorbike am I covered to ride overseas?

1Cover will cover you for any engine size you ride as long as you’re insured to do so in NZ. Just make sure you get your International Drivers Permit (IDP) before you leave!

How long is their single trip cover for?

<

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with 1Cover for up to a year. Just give them a call!

Do they cover for my rental vehicle excess?

Yes, for up to $5000. Cover includes sedans, hatchbacks, station-wagon, four wheel drives, mini bus or campervan/motorhome that does not exceed 4.5 tonne.

Who underwrites them?

1Cover ® is a registered trademark of 1Cover Pty Limited. 1Cover NZ Ltd, Company No. 1588084, FSP472306 (a NZ company) arranges this insurance as an Appointed Representative of Coffre-Fort Pty Ltd, ABN 66 125 358 518, AFS Licence No. 472457. This insurance is underwritten by certain underwriters at Lloyd’s.

Where are they based?

Auckland

What is the cooling off period?

14 days

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