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1Cover Travel Insurance Reviews

Insurance You Can Count On, 1Cover Direct Insurance Group Was Founded In 2003. This experience has allowed them to establish a team of travel insurance experts and are proud to say they have provided cover to over 1 Million customers. Policies are available to all ages. Dependants travel for free under 21 years of age. 24/7 emergency assistance. Underwritten by certain underwriters at Lloyds.

Overall rating 8.3/10

Customer Experience

8.6/10
8.6/10

Claims Experience

7.5/10
7.5/10

Value for Money

8.5/10
8.5/10
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Review by Ryan Sanders | 06 July 2016, 10:55 AM | 1 comment

The slowest service I have had in my entire life!
2 weeks to respond to every email correspondenc... Read more

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Verified Review Ryan Sanders was invited by 1Cover to write this review.

very poor response after claim was submitted

Review by Andrew Corsbie | 04 July 2016, 19:51 PM | 1 comment

We submitted a claim and never had any response at all ... chased after 10 working days to find they ... Read more

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Verified Review Andrew Corsbie was invited by 1Cover to write this review.

Simple to make a claim

Review by Steven Wells | 04 July 2016, 17:13 PM | 1 comment

Made a claim, they made it easy for me to get my documentation in order and it was approved and paid... Read more

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Verified Review Steven Wells was invited by 1Cover to write this review.

Fantastic

Review by Brett Moodie | 30 June 2016, 18:11 PM | 1 comment

I lost my wallet with cash and cards in Hong Kong. Also we couldn't use our disneyland tickets be... Read more

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Verified Review Brett Moodie was invited by 1Cover to write this review.

JUST THE BEST

Review by Grant Kerr | 29 June 2016, 11:55 AM | 1 comment

1 Cover Travel has been outstanding in there customer service and the speed at which they meant my cl... Read more

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Verified Review Grant Kerr was invited by 1Cover to write this review.

very happy

Review by Graham Frost | 29 June 2016, 10:42 AM | 1 comment

first time i have made a claim ,1clover was so
helpful to me would always use 1clover very easy... Read more

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Claim pay out

Review by Joseph Nand | 29 June 2016, 10:41 AM | 1 comment

Claim payout should be processed within 48 hours once the claim is approved.

. . . . . . . .... Read more

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Glad I chose 1 Cover Travel Insurance.

Review by Joy Ritchie | 29 June 2016, 12:51 PM | 1 comment

I found 1 Cover Travel Insurance very easy to work with and appreciate the very fair and quick respon... Read more

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Verified Review Joy Ritchie was invited by 1Cover to write this review.

It worked out in the end, but your staff were obstr...

Review by Benjamin Elley | 29 June 2016, 12:42 PM | 1 comment

Your claims people don't know the terms of your policies. it took ages to secure payment for my c... Read more

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Verified Review Benjamin Elley was invited by 1Cover to write this review.

Easily process

Review by Arash Heidarian | 29 June 2016, 11:43 AM | 1 comment

Easily claimed my lost item and got money in my account quickly. The process was quite straight forwa... Read more

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Claim

Review by Ron Tustin | 28 June 2016, 16:41 PM | 1 comment

Although a small claim and straightforward it took a long time (2 months) to complete. I would recon... Read more

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Verified Review Ron Tustin was invited by 1Cover to write this review.

Continue to use 1Cover

Review by Jennifer Henderson | 28 June 2016, 18:28 PM | 1 comment

I had travel insurence for over 6 months while traveling. During this time I had to make a claim the ... Read more

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Verified Review Jennifer Henderson was invited by 1Cover to write this review.
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1Cover FAQ's

How many people can I include in my policy?

The more the merrier right? 1Cover insures groups of up to 25. That means more fun for less hassle.

Am I covered if I go on a cruise?

Yes, you don’t even need to pick a cruise specific policy. Here’s a top tip: Even if you’re travelling in New Zealand waters you still need to pick pacific, not New Zealand or domestic.

Am I covered for skiing and my equipment?

Yes if you purchase a ski policy cover. 1Cover will cover $1,500 worth of skiing equipment. Dare devils can even ski off piste (within resort boundaries).

Are kids covered for free?

Yes, that’s right, kids will be covered at no added cost! Dependent children and grandchildren are included for free as long as they are under 21 years of age and not in full time employment .

Can I pay to reduce or cancel my excess?

Yes if you pay an additional premium when you purchase your policy.

What additional extras are there?

Along with comprehensive cover for your electronics and personal belongings, additional cover can be purchased for specified items up to a total amount of $5,000.

Am I covered if my tour company collapses?

1Cover doesn’t provide protection from insolvency.

I’m not a New Zealand resident- can I buy cover?

Sure! Just head over to their visitors travel insurance policy. So long as your trip is within NZ you will be eligible for unlimited medical cover.

What size moped or motorbike am I covered to ride overseas?

1Cover will cover you for any engine size you ride as long as you’re insured to do so in NZ. Just make sure you get your International Drivers Permit (IDP) before you leave!

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with 1Cover for up to a year. Just give them a call!

Do they cover for my rental vehicle excess?

Yes, for up to $5000. Cover includes sedans, hatchbacks, station-wagon, four wheel drives, mini bus or campervan/motorhome that does not exceed 4.5 tonne.

Who underwrites them?

1Cover ® is a registered trademark of 1Cover Pty Limited. 1Cover NZ Ltd, Company No. 1588084, FSP472306 (a NZ company) arranges this insurance as an Appointed Representative of Coffre-Fort Pty Ltd, ABN 66 125 358 518, AFS Licence No. 472457. This insurance is underwritten by certain underwriters at Lloyd’s.

Where are they based?

Auckland

What is the cooling off period?

14 days

FOUR FAST FACTS

No age limit
Under 65
90 days
$750 per item limit
or
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