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1Cover Travel Insurance Reviews

Insurance You Can Count On, 1Cover Direct Insurance Group Was Founded In 2003. This experience has allowed them to establish a team of travel insurance experts and are proud to say they have provided cover to over 1 Million customers. Policies are available to all ages. Dependants travel for free under 21 years of age. 24/7 emergency assistance. Underwritten by certain underwriters at Lloyds.

Overall rating 8.7/10

Value for Money

8.7/10
8.7/10

Customer Experience

8.8/10
8.8/10

Claims Experience

8.0/10
8.0/10
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Customer service is great

Review by Emma Butler | 16 January 2018, 12:49 PM | 1 comment

I had the pleasure of dealing with a certain customer consultant throughout the entire duration of my... Read more

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Verified Review Emma Butler was invited by 1Cover to write this review.

Very good

Review by Ashleigh Kersten | 16 January 2018, 12:49 PM | 1 comment

I was very happy with 1cover as travel insurance. I will definitely recommend to family and friends a... Read more

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Why are Down Syndrome people treated differently?

Review by Daphne Begley | 16 January 2018, 12:49 PM | 1 comment

As soon as I said our 33 year old son had Down Syndrome he seemed to go into another category. I sai... Read more

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Verified Review Daphne Begley was invited by 1Cover to write this review.

very good and happy

Review by Ashleigh Kersten | 16 January 2018, 12:48 PM | 1 comment

very affordable travel insurance while on holiday. I would recommend this company to friends and fami... Read more

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good overall

Review by Garry Mcgregor | 16 January 2018, 12:46 PM | 1 comment

Making claim i was given wrong information to start with which meant many phone calls to sort out w... Read more

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Verified Review Garry Mcgregor was invited by 1Cover to write this review.

Good

Review by Sophie Colburn | 16 January 2018, 12:46 PM | 1 comment

We felt It would be easy to contact. We never made a claim. But will use 1cover again. Thank you Read more

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Got $87 For a $848 pair of glasses ..

Review by Tony Glover | 16 January 2018, 12:46 PM | 1 comment

Its going to cost me an extra $800 to replace the glasses i lost and now cant afford them .. Glasses ... Read more

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Verified Review Tony Glover was invited by 1Cover to write this review.

So easy to purchase

Review by Steve Richmond | 16 January 2018, 12:45 PM | 1 comment

But have not required to make a claim. Would we have the same experience should we need to make a cla... Read more

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Verified Review Steve Richmond was invited by 1Cover to write this review.

Quite Stressful for a stressfree experience

Review by Samuel Dooley | 16 January 2018, 12:45 PM | 1 comment

The whole process Got dragged out they didnt really want to pay out ( whats the point of even having ... Read more

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Emergency toll free number doesnt work

Review by Julia Su | 16 January 2018, 12:45 PM | 1 comment

Called the US/Canada toll free emergency assistance number from Canada twice and the phone went dead ... Read more

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Verified Review Julia Su was invited by 1Cover to write this review.

If I could renew, I would - this company is the bes...

Review by jaqui | 08 January 2018, 18:45 PM | 1 comment

I have had a number of claims over the two years that I have had a policy with them. They always have... Read more

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Quick and easy to use.

Review by Lois Glamuzina | 08 January 2018, 18:45 PM | 1 comment

Fortunately with all the times I have had !Cover I have not needed to make claims but appreciate the ... Read more

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Verified Review Lois Glamuzina was invited by 1Cover to write this review.
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1Cover FAQ's

How many people can I include in my policy?

The more the merrier right? 1Cover insures groups of up to 25. That means more fun for less hassle.

Am I covered if I go on a cruise?

Yes, whether you’re boarding a cruiseliner that travels the open ocean or cruising along the rivers of Europe, 1Cover's Cruise Pack add-on provides you with cover from ship to shore. If you're cruising for more than 2 days you must select the add-on and pay the additional premium to be covered.

Am I covered for skiing and for my equipment?

Yes if you purchase their Ski Pack add on. 1Cover will cover $1,500 worth of skiing equipment. Dare devils can even ski off piste (within resort boundaries).

Are kids covered for free?

Yes, that’s right, kids will be covered at no added cost! Dependent children and grandchildren are included for free as long as they are under 21 years of age and not in full time employment .

Can I pay to reduce or cancel my excess?

Yes if you pay an additional premium when you purchase your policy.

What additional extras are there?

Along with comprehensive cover for your electronics and personal belongings, additional cover can be purchased for specified items up to a total amount of $5,000.

Am I covered if my tour company collapses?

1Cover doesn’t provide protection from insolvency.

I’m not a New Zealand resident- can I buy cover?

Sure! Just head over to their visitors travel insurance policy. So long as your trip is within NZ you will be eligible for unlimited medical cover.

What size moped or motorbike am I covered to ride overseas?

1Cover will cover you for any engine size you ride as long as you’re insured to do so in NZ. Just make sure you get your International Drivers Permit (IDP) before you leave!

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with 1Cover for up to a year. Just give them a call!

Do they cover for my rental vehicle excess?

Yes, for up to $5000. Cover includes sedans, hatchbacks, station-wagon, four wheel drives, mini bus or campervan/motorhome that does not exceed 4.5 tonne.

Who underwrites them?

1Cover ® is a registered trademark of 1Cover Pty Limited. 1Cover NZ Ltd, Company No. 1588084, FSP472306 (a NZ company) arranges this insurance as an Appointed Representative of Coffre-Fort Pty Ltd, ABN 66 125 358 518, AFS Licence No. 472457. This insurance is underwritten by certain underwriters at Lloyd’s.

Where are they based?

Auckland

What is the cooling off period?

14 days

FOUR FAST FACTS

No age limit
Under 65
90 days
$750 per item limit
or
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