1Cover Travel Insurance Reviews

Insurance You Can Count On, 1Cover Direct Insurance Group Was Founded In 2003. This experience has allowed them to establish a team of travel insurance experts and are proud to say they have provided cover to over 1 Million customers. Policies are available to all ages. Dependants travel for free under 21 years of age. 24/7 emergency assistance. Underwritten by HDI Global Specialty SE - New Zealand.

Overall rating 8.6/10

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8.6/10
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Value for Money

8.6/10
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Quite stressful, contact difficult.

| | 1 comment Reviewed by Toni An Greg on 30 October 2019, 12:57 PM

Becoming unwell overseas the night before you fly is naturally stressful, unable to reach 1cover by t... Read more

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Best insurance company I have dealt with

| | 1 comment Reviewed by KeithM on 29 October 2019, 10:59 AM

The whole experience from buying travel insurance through to making a claim was outstanding. My claim... Read more

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check Verified Review Erica Ngahina Huriwai was invited by 1Cover to write this review.

Unhelpful

| | 1 comment Reviewed by Erica Ngahina Huriwai on 25 October 2019, 12:27 PM

Not worth it at all the claims team is unhelpful and useless just try to find ways for you to not mak... Read more

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check Verified Review Erica Ngahina Huriwai was invited by 1Cover to write this review.
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Cheaper because it offers few

| | 1 comment Reviewed by Costa Karystinos on 21 October 2019, 14:18 PM

Try to understand that unless something goes wrong exactly the way the describe it in the policy you ... Read more

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check Verified Review Leeza Boyd was invited by 1Cover to write this review.

Claimed once and continually use

| | 1 comment Reviewed by Leeza Boyd on 21 October 2019, 14:18 PM

I've used 1 cover for about 8 years. Claimed once about 4years ago and paid out instantly. I alwa... Read more

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check Verified Review Leeza Boyd was invited by 1Cover to write this review.
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check Verified Review Paul Engles was invited by 1Cover to write this review.

Lost medication not generally covered. Big depretiation spllied to glasses.

| | 1 comment Reviewed by Paul Engles on 21 October 2019, 14:17 PM

Surprised that a visit to a doctor to replace medication is not covered esp when I demonstrated that ... Read more

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check Verified Review Paul Engles was invited by 1Cover to write this review.
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check Verified Review Grahame Johnston was invited by 1Cover to write this review.

Exceptional in Every Way

| | 1 comment Reviewed by Grahame Johnston on 18 October 2019, 11:07 AM

I have used 1Cover for international travel insurance for over 10 years travelling annually to Europe... Read more

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check Verified Review Grahame Johnston was invited by 1Cover to write this review.
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check Verified Review Rangi Lord was invited by 1Cover to write this review.

Great, easy product to buy and use

| | 1 comment Reviewed by Rangi Lord on 17 October 2019, 11:11 AM

Really simple interface to purchase and claim process was easy. Only had to claim once having bought ... Read more

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check Verified Review Rangi Lord was invited by 1Cover to write this review.
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Excellent quick responses to emails and phone calls, very happy with service

| | 1 comment Reviewed by Leanne Sadler on 16 October 2019, 11:36 AM

We had to call doctors in Dubai for our 8 year old son and I first rung your 0800 number (at 4.30am D... Read more

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check Verified Review Lynn Bridson was invited by 1Cover to write this review.

Always my go to place for travel insurance

| | 1 comment Reviewed by Lynn Bridson on 15 October 2019, 12:46 PM

Our past decade of travel has been consistently covered by 1Cover. Fortunately, only one claim in al... Read more

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check Verified Review Lynn Bridson was invited by 1Cover to write this review.
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Travel refund

| | 1 comment Reviewed by Jocelyn and James Gibson on 14 October 2019, 15:50 PM

As the documents were too large to send by email, we couriered them to your Claims Office in Queensla... Read more

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check Verified Review Phil Heron was invited by 1Cover to write this review.

Generally good value. Disappointing that touring bikes not covered.

| | 1 comment Reviewed by Phil Heron on 14 October 2019, 15:49 PM

The overall coverage offered was most satisfactory and of good value. However, our trip involved con... Read more

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check Verified Review Phil Heron was invited by 1Cover to write this review.

1Cover FAQ

How many people can I include in my policy?

The more the merrier right? 1Cover insures groups of up to 25. That means more fun for less hassle.

Am I covered if I go on a cruise?

Yes, whether you’re boarding a cruiseliner that travels the open ocean or cruising along the rivers of Europe, 1Cover's Cruise Pack add-on provides you with cover from ship to shore. If you're cruising for more than 2 days you must select the add-on and pay the additional premium to be covered.

Am I covered for skiing and for my equipment?

Yes if you purchase their Ski Pack add on. 1Cover will cover $1,500 worth of skiing equipment. Dare devils can even ski off piste (within resort boundaries).

Can I pay to reduce or cancel my excess?

Yes if you pay an additional premium when you purchase your policy.

What additional extras are there?

Along with comprehensive cover for your electronics and personal belongings, additional cover can be purchased for specified items up to a total amount of $5,000.

Am I covered if my tour company collapses?

1Cover doesn’t provide protection from insolvency.

I’m not a New Zealand resident- can I buy cover?

Sure! Just head over to their visitors travel insurance policy. So long as your trip is within NZ you will be eligible for unlimited medical cover.

What size moped or motorbike am I covered to ride overseas?

1Cover will cover you for any engine size you ride as long as you’re insured to do so in NZ. Just make sure you get your International Drivers Permit (IDP) before you leave!

How long is their single trip cover for?

<

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with 1Cover for up to a year. Just give them a call!

Do they cover for my rental vehicle excess?

Yes, for up to $5000. Cover includes sedans, hatchbacks, station-wagon, four wheel drives, mini bus or campervan/motorhome that does not exceed 4.5 tonne.

Who underwrites them?

1Cover ® is a registered trademark of 1Cover Pty Limited. 1Cover NZ Ltd, Company No. 1588084, FSP472306 (a NZ company) arranges this insurance as an Appointed Representative of Coffre-Fort Pty Ltd, ABN 66 125 358 518, AFS Licence No. 472457. This insurance is underwritten by certain underwriters at Lloyd’s.

Where are they based?

Auckland

What is the cooling off period?

14 days

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