1Cover Travel Insurance Reviews

Insurance You Can Count On, 1Cover Direct Insurance Group Was Founded In 2003. This experience has allowed them to establish a team of travel insurance experts and are proud to say they have provided cover to over 1 Million customers. Policies are available to all ages. Dependants travel for free under 21 years of age. 24/7 emergency assistance. Underwritten by certain underwriters at Lloyds.

Overall rating 8.6/10

Customer Experience

8.7/10
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Value for Money

8.7/10
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Very good claims experience and support

Review by Gerard Guthrie | 16 May 2019, 14:09 PM | 2 comments Reviewed by Gerard Guthrie on 16 May 2019, 14:09 PM

While on a cruise ship, I identified a melanoma, which needed immediate excision and histology. 1Cove... Read more

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check Verified Review Grant Sutton was invited by 1Cover to write this review.

Easy to apply for

Review by Grant Sutton | 16 May 2019, 14:08 PM | 1 comment Reviewed by Grant Sutton on 16 May 2019, 14:08 PM

Was so easy to complete form and organise cover. Also the follow up emails and contact access. Woul... Read more

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check Verified Review Grant Sutton was invited by 1Cover to write this review.
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check Verified Review Dorothy McKendrick was invited by 1Cover to write this review.

Making a claim

Review by Dorothy McKendrick | 16 May 2019, 14:08 PM | 1 comment Reviewed by Dorothy McKendrick on 16 May 2019, 14:08 PM

I will not use your company again, online claim form too complicated. To replace my glasses, i had to... Read more

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check Verified Review Dorothy McKendrick was invited by 1Cover to write this review.
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Easy insurance

Review by Colleen Gorczynski | 09 May 2019, 12:50 PM | 1 comment Reviewed by Colleen Gorczynski on 09 May 2019, 12:50 PM

The travel insurance was quick and easy to purchase. The information provided was comprehensive but w... Read more

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Awesome service

Review by Christopher Hey | 08 May 2019, 12:04 PM | 1 comment Reviewed by Christopher Hey on 08 May 2019, 12:04 PM

I had initially only planned to be in Japan for my holiday but the opportunity arose for me to travel... Read more

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check Verified Review Heeramun Raghunandan was invited by 1Cover to write this review.

Good customer service and value for money cover.

Review by Heeramun Raghunandan | 06 May 2019, 13:43 PM | 1 comment Reviewed by Heeramun Raghunandan on 06 May 2019, 13:43 PM

I misunderstood some details on my cover and the person on the phone explained and made the changes t... Read more

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check Verified Review Heeramun Raghunandan was invited by 1Cover to write this review.
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check Verified Review Warwick Tempero was invited by 1Cover to write this review.

Late claim

Review by Warwick Tempero | 01 May 2019, 12:12 PM | 1 comment Reviewed by Warwick Tempero on 01 May 2019, 12:12 PM

We have insured with 1Cover many times and the process online is always simple, even for the need of ... Read more

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check Verified Review Warwick Tempero was invited by 1Cover to write this review.
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check Verified Review Graeme McMurdo was invited by 1Cover to write this review.

Response and service by 1Cover was brilliant.

Review by Graeme McMurdo | 01 May 2019, 12:12 PM | 1 comment Reviewed by Graeme McMurdo on 01 May 2019, 12:12 PM

We took insurance because of my Artrial fibrillation. When my wife fell down the stairs and badly bro... Read more

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check Verified Review Graeme McMurdo was invited by 1Cover to write this review.
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Easy as

Review by Travis Brunton | 01 May 2019, 12:11 PM | 1 comment Reviewed by Travis Brunton on 01 May 2019, 12:11 PM

Easy to order, easy to print and keep with us, easy to understand cover conditions, haven't had t... Read more

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check Verified Review Jaimee Pittman was invited by 1Cover to write this review.

Amazing

Review by Jaimee Pittman | 29 April 2019, 15:35 PM | 1 comment Reviewed by Jaimee Pittman on 29 April 2019, 15:35 PM

Amazing and helpful staff. Easy claim process and good pricing and value for money. Thank you 1cover!... Read more

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check Verified Review Jaimee Pittman was invited by 1Cover to write this review.
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Prompt & positive claim response

Review by Warwick Lamb | 26 April 2019, 14:34 PM | 1 comment Reviewed by Warwick Lamb on 26 April 2019, 14:34 PM

Would have given a 10 for claim response had I not found the online claim process a little clunky and... Read more

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No fuss. No fancy speak. Just sensible coverage

Review by Gerald Woollard | 26 April 2019, 14:34 PM | 1 comment Reviewed by Gerald Woollard on 26 April 2019, 14:34 PM

I've never made a claim from any travel insurance company. Also I don't carry anything of va... Read more

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1Cover FAQ's

How many people can I include in my policy?

The more the merrier right? 1Cover insures groups of up to 25. That means more fun for less hassle.

Am I covered if I go on a cruise?

Yes, whether you’re boarding a cruiseliner that travels the open ocean or cruising along the rivers of Europe, 1Cover's Cruise Pack add-on provides you with cover from ship to shore. If you're cruising for more than 2 days you must select the add-on and pay the additional premium to be covered.

Am I covered for skiing and for my equipment?

Yes if you purchase their Ski Pack add on. 1Cover will cover $1,500 worth of skiing equipment. Dare devils can even ski off piste (within resort boundaries).

Can I pay to reduce or cancel my excess?

Yes if you pay an additional premium when you purchase your policy.

What additional extras are there?

Along with comprehensive cover for your electronics and personal belongings, additional cover can be purchased for specified items up to a total amount of $5,000.

Am I covered if my tour company collapses?

1Cover doesn’t provide protection from insolvency.

I’m not a New Zealand resident- can I buy cover?

Sure! Just head over to their visitors travel insurance policy. So long as your trip is within NZ you will be eligible for unlimited medical cover.

What size moped or motorbike am I covered to ride overseas?

1Cover will cover you for any engine size you ride as long as you’re insured to do so in NZ. Just make sure you get your International Drivers Permit (IDP) before you leave!

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with 1Cover for up to a year. Just give them a call!

Do they cover for my rental vehicle excess?

Yes, for up to $5000. Cover includes sedans, hatchbacks, station-wagon, four wheel drives, mini bus or campervan/motorhome that does not exceed 4.5 tonne.

Who underwrites them?

1Cover ® is a registered trademark of 1Cover Pty Limited. 1Cover NZ Ltd, Company No. 1588084, FSP472306 (a NZ company) arranges this insurance as an Appointed Representative of Coffre-Fort Pty Ltd, ABN 66 125 358 518, AFS Licence No. 472457. This insurance is underwritten by certain underwriters at Lloyd’s.

Where are they based?

Auckland

What is the cooling off period?

14 days

FOUR FAST FACTS

age limit
No age limit
age limit
Under 65
multi trip duration
90 days
luggage cover
$750 per item limit
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