1Cover Travel Insurance Reviews

Fortunately we never had to claim, so we can't really comment except to say that 1 cover is easy to use at a good price.

1 comment on this review

Hi Stephen,

I’m glad to hear that you found our policies competitive and our service easy to use.

It means so much when we hear a customer tell us how happy they are with our service & pricing.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
Sophie@1Cover

Reply from 1Cover representative
23 November 2018, 16:04 PM

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I heard about 1 cover Travel insurance through our daughter, she said they are the best, so the very first time I used them on line, I thought this can't be this easy, but it was, it was so easy! And I've used them ever since and had a claim once and no hassles at all! Thanks

1 comment on this review

Hi Robyn,

What a great story! I'm so pleased to hear that your daughter recommend us to you and you stuck with us ever since!

It's wonderful that we were able to assist with your past claim and you found it to be hassle-free.

We'll do our best to continue to give you the kind of service that you deserve. And we're looking forward to providing you cover on your next trip.
Sophie@1Cover

Reply from 1Cover representative
23 November 2018, 16:03 PM

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Probably not, because buying the insurance was online and simple, but not involving much customer service. However lodging a claim, and its processing, was super easy and the interactions I had were fast, simple and positive. I'll be back!!

1 comment on this review

Hi Nicola,

I am so pleased that we could assist with your claim and that you found the process easy and straightforward with no complications. Happy customers are our number one goal!

Our friendly customer service team are on hand if you have any queries about your policy prior to travel. It's great you found it so easy to set up online.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
Sophie@1Cover

Reply from 1Cover representative
21 November 2018, 14:06 PM

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We had a fantastic easy experience where the operator was very knowledgeable and helpful. We felt we were well taken care of when purchasing this policy, catering for what we felt was our 'every day needs'. Glad we didn't need to use the policy, that was a great bonus. We will definitely use 1 Cover again next time we go on holiday, due to the easy no hassle process.

1 comment on this review

Hi Judith,

I'm glad you found our service hassle free and were impressed by our efforts to provide you with excellent customer service.

We hope you had a great time on your trip and we hope to serve you again in the future.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it!
Sophie@1Cover

Reply from 1Cover representative
21 November 2018, 12:30 PM

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1Cover staff their attention and and care was second to none. I would and have recommended them many times now.

1 comment on this review

Hi Virginia,

I'm glad you found our customer service representatives to be helpful and informative, we always strive to offer exceptional service.

Thank you for choosing 1Cover and for taking the time to recommend our company to your friends, we really appreciate it.

Reply from 1Cover representative
21 November 2018, 12:28 PM

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Submitted a claim at 9am had confirmation that it was accepted at 2pm the same day, hard to get better service than that.

1 comment on this review

Hi Terrence,

It's fantastic to hear that we were able to approve your claim on the same day!

I'm glad you found our service hassle free and were impressed by our efforts to provide you with excellent customer service.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it!
Sophie@1Cover

Reply from 1Cover representative
21 November 2018, 12:27 PM

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I was really happy with their service. Had taken domestic insurance for rental car excess. I had to replace the rental car key.
The online claim was very easy and got my money within a day! Definitely recommend.

1 comment on this review

Hi Srivatsa,

Another positive review regarding our car rental excess cover! It's certainly a popular part of our policies.

I'm glad you were pleased with your coverage and 1Cover's additional extras.
Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it!
Sophie@1Cover

Reply from 1Cover representative
21 November 2018, 12:24 PM

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Didn't need to claim thank goodness but my son did on a trip to Thailand when three Brits attacked him from behind on the beach and the insurance paid up to fix up his face in hospital immediately.

1 comment on this review

Hi Susan,

I'm sorry to hear that your son had such a bad event happen on his trip but I'm pleased that we were able to help him out with his medical expenses.

We all hope that we never have to end up claiming on our travel insurance, so I am pleased that we are able to offer you peace of mind whilst travelling.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
Sophie@1Cover

Reply from 1Cover representative
21 November 2018, 12:22 PM

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Have used several times and on two occasions in the past have had claims attended to very efficiently and quickly.

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Hi Janet,

I’m glad you were happy with our service and that you found it easy to use. It's always encouraging to hear from a loyal customer and to know that we could assist with your past claim.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
Sophie@1Cover

Reply from 1Cover representative
21 November 2018, 11:59 AM

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We have been using 1 Cover Insurance for four years without any issues so will continue to use them in the future.

1 comment on this review

Hi Peter,

A long-time customer! Thanks so much for your continued support, it means so much knowing the confidence and trust you have placed in us.

We hope you had a great time on your trip and we hope to have the pleasure of serving you again in the future.
Sophie@1Cover

Reply from 1Cover representative
21 November 2018, 11:38 AM

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As a couple in their late 60's we were very worried about covering our pre-existing conditions.We need not have worried, as the very smart 1Cover website made it very easy to get our quote covering these. The smart search engine produced a very competitive quote in seconds, for a surprisingly small extra premium.

1 comment on this review

Hi Charles,

It's great to hear that you were so happy with your policy and the ease of getting it set up, we aim to keep our service as hassle-free as possible.

We hope you had a great time on your trip and we hope to serve you again in the future.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it!
Sophie@1Cover

Reply from 1Cover representative
20 November 2018, 12:03 PM

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I have received wonderful service. I was in Bali recently I received an email asking if I need to extend my policy, I wouldn't have thought of it if something had had happened.
I have just bought my policy for my trip to Sydney in. Couple of weeks, so easy , and again I couldn't complain about the service an communication I have reception.

1 comment on this review

Hi Robyn,

At 1Cover, we aim to always keep our customers informed and up-to-date, so it's great that you were pleased with our level of service and our commitment to customer support.

Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.
Sophie@1Cover

Reply from 1Cover representative
20 November 2018, 11:44 AM

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