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1Cover Travel Insurance Reviews

Insurance You Can Count On, 1Cover Direct Insurance Group Was Founded In 2003. This experience has allowed them to establish a team of travel insurance experts and are proud to say they have provided cover to over 1 Million customers. Policies are available to all ages. Dependants travel for free under 21 years of age. 24/7 emergency assistance. Underwritten by certain underwriters at Lloyds.

Overall rating 8.1/10

Value for Money

8.5/10
8.5/10

Customer Experience

8.4/10
8.4/10

Claims Experience

7.7/10
7.7/10
Sort by: Date | Score | Claims | Value

Absolutely terrible

Review by Holly Coppen | 09 August 2016, 21:56 PM | 2 comments

I had to make a claim and the whole.process was absolutely terrible and very stressful. There was a h... Read more

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Verified Review Holly Coppen was invited by 1Cover to write this review.

claim for delayed flights

Review by Robert Morris | 09 August 2016, 21:34 PM | 1 comment

Although some effort was required gathering the information together to make the claim, this problem ... Read more

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Very fast and efficient service!

Review by Madhukar Narain | 09 August 2016, 21:24 PM | 1 comment

Service was great and clear to what was happening and what i needed to do.

Made the claim p... Read more

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Verified Review Madhukar Narain was invited by 1Cover to write this review.

Personable & quick

Review by Elise Whitson | 04 August 2016, 14:33 PM | 1 comment

The emergency claims enquiries team and nurse were excellent. I always felt supported. The whole proc... Read more

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Verified Review Elise Whitson was invited by 1Cover to write this review.

Getting all the paper work through from overseas wa...

Review by Eloise Herlihy | 29 July 2016, 01:03 AM | 1 comment

Had trouble calling from overseas. I called the right number the IVR option wouldn't recognise th... Read more

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Verified Review Eloise Herlihy was invited by 1Cover to write this review.

Human response to Travel Woes

Review by Andre Van Der Spuy | 29 July 2016, 01:40 AM | 1 comment

I switched to 1 Cover for my travel insurance after an awful claim experience with Southern Cross abo... Read more

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Verified Review Andre Van Der Spuy was invited by 1Cover to write this review.

Excellent service flight delayed with fog

Review by David Buxton | 29 July 2016, 12:05 PM | 1 comment

Our flight was delayed one day due to fog. Claim paid quickly and hassle free for both food and taxis... Read more

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Claim straightforward n hassle free.

Review by Clement Courtney | 28 July 2016, 21:36 PM | 1 comment

Appreciate having cover at age 79 and pleased to be able to talk to actual people on the phone when n... Read more

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Verified Review Clement Courtney was invited by 1Cover to write this review.

No problem insurance cover

Review by Gary Harvey | 29 July 2016, 11:41 AM | 1 comment

I found it easy to deal with as long as you can provide the proof needed I can't see anyone havin... Read more

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Verified Review Gary Harvey was invited by 1Cover to write this review.

Frustating

Review by Peter Stevenson | 19 July 2016, 20:35 PM | 1 comment

Still waiting for a promised payment which is less than half of what I claimed. I did not expect an a... Read more

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Verified Review Peter Stevenson was invited by 1Cover to write this review.

seemless

Review by Colleen Nelson | 18 July 2016, 02:04 AM | 1 comment

Your staff are friendly, helpful and a pleasure to deal with. My experience with 1Cover has always be... Read more

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Verified Review Colleen Nelson was invited by 1Cover to write this review.

Worst insurance experience

Review by Stephanie Maree Jane Harkerss | 18 July 2016, 12:01 PM | 1 comment

One cover have been terrible to deal with from the start. When I required assistants overseas I was t... Read more

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Verified Review Stephanie Maree Jane Harkerss was invited by 1Cover to write this review.
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1Cover FAQ's

How many people can I include in my policy?

The more the merrier right? 1Cover insures groups of up to 25. That means more fun for less hassle.

Am I covered if I go on a cruise?

Yes, you don’t even need to pick a cruise specific policy. Here’s a top tip: Even if you’re travelling in New Zealand waters you still need to pick pacific, not New Zealand or domestic.

Am I covered for skiing and my equipment?

Yes if you purchase a ski policy cover. 1Cover will cover $1,500 worth of skiing equipment. Dare devils can even ski off piste (within resort boundaries).

Are kids covered for free?

Yes, that’s right, kids will be covered at no added cost! Dependent children and grandchildren are included for free as long as they are under 21 years of age and not in full time employment .

Can I pay to reduce or cancel my excess?

Yes if you pay an additional premium when you purchase your policy.

What additional extras are there?

Along with comprehensive cover for your electronics and personal belongings, additional cover can be purchased for specified items up to a total amount of $5,000.

Am I covered if my tour company collapses?

1Cover doesn’t provide protection from insolvency.

I’m not a New Zealand resident- can I buy cover?

Sure! Just head over to their visitors travel insurance policy. So long as your trip is within NZ you will be eligible for unlimited medical cover.

What size moped or motorbike am I covered to ride overseas?

1Cover will cover you for any engine size you ride as long as you’re insured to do so in NZ. Just make sure you get your International Drivers Permit (IDP) before you leave!

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with 1Cover for up to a year. Just give them a call!

Do they cover for my rental vehicle excess?

Yes, for up to $5000. Cover includes sedans, hatchbacks, station-wagon, four wheel drives, mini bus or campervan/motorhome that does not exceed 4.5 tonne.

Who underwrites them?

1Cover ® is a registered trademark of 1Cover Pty Limited. 1Cover NZ Ltd, Company No. 1588084, FSP472306 (a NZ company) arranges this insurance as an Appointed Representative of Coffre-Fort Pty Ltd, ABN 66 125 358 518, AFS Licence No. 472457. This insurance is underwritten by certain underwriters at Lloyd’s.

Where are they based?

Auckland

What is the cooling off period?

14 days

FOUR FAST FACTS

No age limit
Under 65
90 days
$750 per item limit
or
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