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1Cover Travel Insurance Reviews

Insurance You Can Count On, 1Cover Direct Insurance Group Was Founded In 2003. This experience has allowed them to establish a team of travel insurance experts and are proud to say they have provided cover to over 1 Million customers. Policies are available to all ages. Dependants travel for free under 21 years of age. 24/7 emergency assistance. Underwritten by certain underwriters at Lloyds.

Overall rating 8.6/10

Value for Money

8.6/10
8.6/10

Claims Experience

8.0/10
8.0/10

Customer Experience

8.7/10
8.7/10
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5 STAR

Review by Sieu Minh Luong | 19 February 2018, 14:32 PM | 1 comment

Have been overseas many times, first time making the claim Have been looked after very well easy to ... Read more

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Verified Review Sieu Minh Luong was invited by 1Cover to write this review.

Insurance

Review by Amanda Adamson | 19 February 2018, 14:32 PM | 1 comment

I have always taken insurance when traveling out of NZ and very fortunate never had the need to use s... Read more

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Verified Review Amanda Adamson was invited by 1Cover to write this review.

Not too complicated

Review by Melissa Hillman | 19 February 2018, 14:31 PM | 1 comment

Found the process ok, good timely response after I had all the documents in. Was a bit tricky getting... Read more

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Shame about the fine print

Review by Joseph Graham | 19 February 2018, 14:31 PM | 1 comment

The person who dealt with my claim was great it's unfortunate however that I paid all that money ... Read more

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Verified Review Joseph Graham was invited by 1Cover to write this review.

Disappointed with way claim was assessed

Review by Paul Butler | 19 February 2018, 14:31 PM | 0 comment

Lost two pairs of optical glasses in one case. Replacement cost $549. Paid out less than half that.Read more

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Verified Review Paul Butler was invited by 1Cover to write this review.

Quick response to claim enquiry.

Review by Lesley | 12 February 2018, 14:38 PM | 1 comment

Clear instructions how to make a claim and prompt attention to the claim. Very satisfied with the who... Read more

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The best in the business!!!

Review by Alexander Auld-Beverley | 12 February 2018, 14:37 PM | 1 comment

I couldn’t have asked for a better experience with 1cover! Not only didn’t their policies match my tr... Read more

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Verified Review Alexander Auld-Beverley was invited by 1Cover to write this review.

Cheap, easy, flexible

Review by Sebastian Clar | 12 February 2018, 14:36 PM | 1 comment

1Cover offer excellent value travel insurance, I also found buying this insurance on-line very easy. ... Read more

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Verified Review Sebastian Clar was invited by 1Cover to write this review.

Seems good but no advice

Review by Sean Barraclough | 12 February 2018, 14:36 PM | 1 comment

No advice given around car insurance. Customer has to figure it out themselves and guesstimate cover,... Read more

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Verified Review Sean Barraclough was invited by 1Cover to write this review.

No claim no idea

Review by Donald Lyall | 12 February 2018, 14:36 PM | 1 comment

Never claimed so cannot comment on whether it works. Same cover for less than fellow travellers. Medi... Read more

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Verified Review Donald Lyall was invited by 1Cover to write this review.

In the process of a claim

Review by James Christopher Beard | 12 February 2018, 14:36 PM | 1 comment

So far to date we will not be using 1cover again. 2 unsatisfactory phone calls to date. Probably won&... Read more

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Verified Review James Christopher Beard was invited by 1Cover to write this review.

Beware the small print

Review by Kathleen Bakker | 09 February 2018, 14:13 PM | 1 comment

We were called back to Auckland from our trip to Adelaide as my father was dying. We had to change ou... Read more

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Verified Review Kathleen Bakker was invited by 1Cover to write this review.
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1Cover FAQ's

How many people can I include in my policy?

The more the merrier right? 1Cover insures groups of up to 25. That means more fun for less hassle.

Am I covered if I go on a cruise?

Yes, whether you’re boarding a cruiseliner that travels the open ocean or cruising along the rivers of Europe, 1Cover's Cruise Pack add-on provides you with cover from ship to shore. If you're cruising for more than 2 days you must select the add-on and pay the additional premium to be covered.

Am I covered for skiing and for my equipment?

Yes if you purchase their Ski Pack add on. 1Cover will cover $1,500 worth of skiing equipment. Dare devils can even ski off piste (within resort boundaries).

Are kids covered for free?

Yes, that’s right, kids will be covered at no added cost! Dependent children and grandchildren are included for free as long as they are under 21 years of age and not in full time employment .

Can I pay to reduce or cancel my excess?

Yes if you pay an additional premium when you purchase your policy.

What additional extras are there?

Along with comprehensive cover for your electronics and personal belongings, additional cover can be purchased for specified items up to a total amount of $5,000.

Am I covered if my tour company collapses?

1Cover doesn’t provide protection from insolvency.

I’m not a New Zealand resident- can I buy cover?

Sure! Just head over to their visitors travel insurance policy. So long as your trip is within NZ you will be eligible for unlimited medical cover.

What size moped or motorbike am I covered to ride overseas?

1Cover will cover you for any engine size you ride as long as you’re insured to do so in NZ. Just make sure you get your International Drivers Permit (IDP) before you leave!

How long is their single trip cover for?

12 months.

Can I extend my policy from overseas?

Having too much fun? No problems! You can extend your policy with 1Cover for up to a year. Just give them a call!

Do they cover for my rental vehicle excess?

Yes, for up to $5000. Cover includes sedans, hatchbacks, station-wagon, four wheel drives, mini bus or campervan/motorhome that does not exceed 4.5 tonne.

Who underwrites them?

1Cover ® is a registered trademark of 1Cover Pty Limited. 1Cover NZ Ltd, Company No. 1588084, FSP472306 (a NZ company) arranges this insurance as an Appointed Representative of Coffre-Fort Pty Ltd, ABN 66 125 358 518, AFS Licence No. 472457. This insurance is underwritten by certain underwriters at Lloyd’s.

Where are they based?

Auckland

What is the cooling off period?

14 days

FOUR FAST FACTS

No age limit
Under 65
90 days
$750 per item limit
or
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